Classroom Technology Specialist
Amherst College invites applications for a Classroom Technology Specialist. The Classroom Technology Specialist is a full time, year round position, job group and level PT-1. The Classroom Technology Specialist is primarily responsible for creating, maintaining and supporting specific computing platforms in the College's lab and classroom computer infrastructure. Reporting to the Technology Infrastructure Operations Manager within IT Support Services, the Classroom Technology Specialist supports the educational and research mission of Amherst College by providing support for the technology used in campus instructional spaces, provides expertise to the campus by researching new technologies in instructional hardware and software, provides support and expertise to colleagues within the team about best practices, enhances existing services, and develops and supports new services. The employee works closely with other colleagues to provide redundancy and personnel backup in deploying and maintaining all relevant systems and assists with the deployment and support of technology solutions across the institution.
Takes appropriate actions to support a diverse workforce and participates in the College's efforts to create a respectful, inclusive, and welcoming work environment.
Software and Hardware Deployment and Support
- Create, maintain and support the College's lab and classroom computer infrastructure (i.e., classrooms, departmental computing labs, specialized computing labs, virtual computing labs, teaching labs, and research labs)
- Research, design, configure, deploy and manage Windows, Mac and Linux images for classroom computers, lab computers and virtualized environments, including associated peripherals such as printers, meeting the needs of assigned spaces and keeping all managed images up-to-date with the latest software and security updates
- Provide technical expertise to team and IT in general regarding Windows imaging, Mac imaging, desktop Linux deployment, and computer hardware
- Coordinate research, purchase, installation, and maintenance of classroom and lab hardware and software, working with IT colleagues to manage budget and resources and coordinating with faculty and other IT staff to receive classroom software requests in a timely manner
- Respond to support requests that pertain to technology in the classroom, including emergency support requests, provide assistance to IT colleagues with other support requests, and track all support requests and hardware using ITSM tools provided
- Maintain internal documentation and tracking for hardware, software and equipment purchases, configurations, maintenance and inventory
- Provide support for teaching and research projects as needed
General Technology Support
- Assist team with the deployment of software, hardware, and other solutions to non-academic spaces
- Apply best security practices as it pertains to physical space, digital data, confidential information, computer reuse, encryption, security alerts, and security breaches
- Provide individual training and written documentation on the use of hardware and specialized applications as needed
- Help team identify gaps in service and actively work to eliminate them across the team
- Provide service and support outside of normal working hours, including weekends, evenings, and early mornings as needed
- Test software for accessibility, usability, and functionality
- Work with assigned student workers to assist with the completion of assigned projects
- Remain current with emerging technology trends and practices by attending workshops within and outside the College and attending relevant conferences throughout the year
- Work with colleagues across IT to launch new services and improve services offered
- Apply gained knowledge to improve processes and services within the team and IT
- Bachelor's degree and 2 years of relevant work experience; or in lieu of degree, relevant training and 4 years of work experience
- Demonstrated experience in image creation, deployment and management tools
- Expert knowledge of current versions of at least one of the following operating systems, and working knowledge of a second operating system: macOS, Microsoft Windows, and Linux
- Experience with systems and protocols used to support large numbers of computing devices including desktops, laptops, tablets, smartphones, etc. in a complex environment
- Expert knowledge of personal computers and personal computer troubleshooting and repair
- Commitment to continue learning new tools and techniques
- Experience researching technical issues using a wide variety of media
- Ability to take initiative and work independently as well as collaboratively as a member of a team
- Strong interpersonal, communication, time management and customer service skills
- Successful completion of a pre-employment physical and lift test
- Certification in software deployment processes and tools for macOS, Windows, and Linux.
- Certification in industry-standard practices, such as ITIL.
- Experience in basic macOS and/or Windows server administration
- Demonstrated understanding of Linux deployment and management techniques
- Some experience with the most commonly used classes of software in higher education, such as digital video, image manipulation, office productivity, presentation, GIS, statistical and computational software, etc.
- Experience training end-users in the use of computer and projection equipment
- Demonstrated basic knowledge of projection and display equipment and technologies as well as the protocols and formats commonly used in audio, video, and still imagery presentations
Interestedcandidates should submit a cover letter, resume, and the names and contact information (email and/or telephone numbers) for three professional references. Applications will be reviewed until position is filled.
ABOUT AMHERST COLLEGE
Amherst College is an equal opportunity employer and encourages women, persons of color, and persons with disabilities to apply. The College is committed to enriching its educational experience and its culture through the diversity of its faculty, administration, and staff.
Amherst College, one of the premier liberal arts colleges in the nation, is located in Amherst, Massachusetts, a town of approximately 35,000 residents in the western part of the state. The college's community is composed of about1,800 students from 48 states, plus Washington, D.C., Puerto Rico and 54 countries around the world, and about 1,000 staff and faculty. The college's scenic 1,000-acre campus includes a 500-acre wildlife sanctuary and the Book & Plow Farm ; three museums: Emily Dickinson Museum , Beneski Museum of Natural History and Mead Art Museum ; and multiple educational and cultural venues and resources through the Five College Consortium. The town of Amherst offers an amazing variety of coffee shops, restaurants and entertainment, and a very active outdoor life. Our vibrant campus, diverse community and beautiful surrounding, makes Amherst College and the Town of Amherst the perfect place to work, learn and live!