Associate Director of Financial Aid

Gardner, MA
Jul 10, 2018
Institution Type
Community College

Company Description:

Since 1963, Mount Wachusett Community College has built a tradition of providing innovative undergraduate education, workforce development, personal enrichment, and community service to North Central Massachusetts and beyond. Located in Gardner, MA, with satellite campuses in Fitchburg, Leominster and Devens, MWCC now serves approximately 12,000 credit and noncredit students each year and offers over 70 associate degree and credit certificate options. An award-winning, national leader in the area of renewable energy, MWCC is also nationally recognized for its veterans' services, civic engagement and K-12 partnerships.

We hope you will consider applying for one of our open positions, and discover all that Mount Wachusett Community College and the North Central Massachusetts region have to offer.

Job Description:

General Statement of Duties

The Associate Director of Financial Aid will provide quality customer service to students and parents to increase academic success and post secondary matriculation by educating them on the financial aid application process.  Responsible for administering all student financial aid programs and counseling students regarding their financial aid eligibility and bill payment options through individual appointments and group workshops. Work with a caseload of students to coordinate the processing of their financial aid.



  • Disseminate financial aid and scholarship information through workshops, seminars and individual sessions.
  • Organize Financial Aid seminars and information sessions.  Serve as the Financial Aid speaker/organizer for on and off campus activities involving Financial Aid information.
  • Provide guidance to parents, students and other constituencies on the Financial Aid process and related documentation.
  • Assist students with financial budgeting, planning.  Provide oversight of financial literacy initiatives.
  • Work with students and families on the completion of the Free Application for Federal Student Aid (FAFSA) and the verification process.
  • Work with students and families to discuss billing, payment plan, financial aid and student loan options
  • Provide guidance to students about their loan borrowing and repayment.
  • Verify financial aid applications for a caseload of students.
  • Establish cost of attendance budgets and financial aid packages for students enrolled in selective admission programs.
  • Review Satisfactory Academic Progress appeals for a caseload of students.
  • Organize and oversee the entire student loan entrance and exit interview process.
  • Perform outreach activities to students at risk of defaulting on student loans and provide oversight for institutional default and delinquency aversion services.
  • Provide intrusive financial aid counseling to students within high risk populations.
  • Attend all MWCC and U.S. DOE related activities as appropriate.  Participate in professional development and training.
  • Communicate and work closely with lenders, servicers and guarantors, especially in the area of default aversion and prevention.
  • Manage processing for Second Chance Pell program.
  • In the absence of the Director of Financial Aid, provide oversight of the Financial Aid Office activities.
  • Perform other duties as assigned by the Director of Financial Aid.



  • Bachelor's degree required
  • 5-7 years' prior experience administering federal financial aid programs required
  • Ability to communicate both verbally and in writing
  • Experience in public speaking and group presentations
  • Ability to interact with diverse constituencies including school personnel, agencies, the College community, parents/guardians, and other civic and community organizations
  • Experience with low-income, disadvantaged, and/or multicultural populations
  • Proficient in the use of Banner or other higher education Student Information Systems

Additional Information:

Salary:$ 50,000.00-$60,000.00
Employee Status: Pro-Rated
Benefits: Yes
Hours per Week: 30
Number of Weeks: 52

Mount Wachusett Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, gender, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

Application Instructions:

The following documents are required:
1. Resume
2. Cover Letter

Deadline Date: 2weeks from posting date

Candidates may be subject to employment screening to include both a Criminal Offender Record Information (CORI) request and a Sexual Offender Registry Information (SORI).


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