OPS Helpdesk & Technical Support (Full- Time)

Job description

Job ID: 43574

Regular/Temporary: Temporary

Department

Engineering, College Computing Services

Responsibilities

Providing excellent service to our College customers (faculty, staff and students), across a range of computing support activities within our CCS Response Center. Provide personal computer support, including hardware/software installation, troubleshooting and repair. Assist with classroom technology, audio/visual support, and distance learning operations.

Qualifications

High school diploma or equivalency and two years of experience or a combination of post high school education and experience equal to tow years.

Experience in personal computer support.

Skill and experience with Microsoft Windows OS, and Microsoft Office ( including Outlook).

Basic network configuration and troubleshooting skills required.

Strong Customer Service experience and commitment. Experience with documenting processes (new and existing). Ability to prioritize, organize and perform multiple work assignments simultaneously.

Experience working successfully in a team-oriented environment.

Preferred

Experience with Apple Mac OSX and/or Linux; Experience with audio and video equipment and classroom technology.

Helpful

Some experience with Microsoft server operating systems and/ or computer programming.

Anticipated Salary Range

$10.00/hr - $13.00/hr, depending on qualifications

Pay Plan

This is an OPS/temporary Job.

Schedule

Typically, Monday-Friday, 8:00am to 5:00pm, with a one-hour lunch (or a similar schedule, to be negotiated). Occasional schedule changes may be required to provide support for special situations.

How To Apply

If qualified and interested in a specific vacancy as advertised, apply to Florida State University at https://jobs.fsu.edu.

Applicants are required to complete the online application with all applicable information. Applications must include work history and all education details (if applicable) even if attaching a resume. When attaching a resume, name the file with your last name. No walk-ins accepted

Tobacco Free Campus

Effective January 1, 2014, tobacco use, including simulated tobacco use, is prohibited on property, interior and exterior, owned or managed by Florida State University. This policy applies to all Florida State University students, employees, consultants, contractors, visitors, and external individuals.

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be viewed at: http://www.hr.fsu.edu/PDF/Publications/diversity/EEO_Statement.pdf

PI103329131

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