OPS Central Appointment Unit Representative

Job description

Job ID: 43851

Regular/Temporary: Temporary


University Health Services


Act as a first point of contact to patients that walk in or call to schedule an appointment. Responsible for prioritizing and scheduling appointments for patients with a provider or nurse within one of the University Health Services clinics using standard protocols and a computerized scheduling system. Maintain communication with Triage department regarding unscheduled patients that appear to need care prior to the first available appointment.

Responsible for screening incoming phone calls, answering routine questions and forwarding inquires to the appropriate departments. Provide excellent customer service to all face to face customers and/or callers. Provide information and support to FSU students and dependents regarding available healthcare services. Direct patients to appropriate departments/offices to facilitate problem resolution regarding fees, insurance, compliance immunizations, questions for providers, etc. Direct patient to other services such as triage, allergy, physical therapy, health promotion services and specialty clinics as appropriate.


High school diploma or equivalency and two years of experience.

(Note: or a combination of post high school education and experience equal to two years.)

Excellent interpersonal, communication, customer service, and personal computer skills.

Must be able to multitask, be detail oriented and handle high phone and walk-in traffic volume and work with frequent interruptions.

Position requires post hiring PPD (TB) test and OSHA training.


Previous medical office experience and experience with Electronic Medical Records.

Pay Plan

This is an OPS/temporary Job.

Criminal Background Check

This position requires successful completion of a criminal history background check. The background check will be conducted as authorized and in accordance with University Policy 4-OP-C-7-B11.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Affordable Care Act

OPS employees are covered under the Affordable Care Act. OPS employees that meet certain criteria will be offered affordable health care coverage. For more information, please visit the following website regarding the Affordable Care Act, http://hr.fsu.edu/?page=benefits/insurance/insurance_home&ops=1.

Tobacco Free Campus

Effective January 1, 2014, tobacco use, including simulated tobacco use, is prohibited on property, interior and exterior, owned or managed by Florida State University. This policy applies to all Florida State University students, employees, consultants, contractors, visitors, and external individuals.

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be viewed at: http://www.hr.fsu.edu/PDF/Publications/diversity/EEO_Statement.pdf





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Job No:
Posted: 7/10/2018
Application Due: 7/17/2018
Work Type: