SR NOC Operator

Location
Clemson, SC
Posted
Jul 06, 2018
Institution Type
Four-Year Institution
Clemson University


Location Brackett 445
Full/Part Time Full-Time
Regular/Temporary Regular


JOB SUMMARY:

Monitors, tests, maintains and repairs network and infrastructure elements for Clemson CCIT.
JOB DUTIES:

40% - Essential - Monitors Clemson network, server, and application elements, resolve incidents and service requests and/or consult with the subject matter expert team for incident resolution. Applies simple state-of-the-art technology to meet and improve network control center.

30% - Essential - Configure network and system resources, and maintain corresponding system records and documentation. Provides Tier II support as per SME agreements. Performs periodic maintenance and monitoring of computer systems. Performs pre-configured port activations on network switches.

20% - Essential - Prepares and reviews documentation for use in operations for training and knowledge base. Participates in training and cross training for the Tier II. . Provides customer service for all information and/or telecommunication network systems support areas.

5% - Essential - Control network and system processing. Responds to customer inquiries and alerts via emails, incoming calls, and walk-ins. Conducts routine inspections on equipment and reports any abnormalities.

5% - Essential - Other operational duties as assigned such as meetings, project work, administration and facilities requirements.
MINIMUM REQUIREMENTS:

A bachelor's degree in information technology systems, computer science, or related field and experience in information technology systems or related area. Relevant experience may be substituted for bachelor's degree on a year-for-year basis.
RESPONSIBILITIES:

JOB KNOWLEDGE
Firm Job Knowledge - Firm working knowledge of concepts, practices and procedures and ability to use in varied situations

SUPERVISORY RESPONSIBILITIES
No Supervisory Duties - Not responsible for supervising employees.

BUDGETARY RESPONSIBILITIES
No Budget Responsibilities - No fiscal responsibility for the department's budget.
PREFERRED REQUIREMENTS:

Enterprise Network Equipment, Windows Server 12/16, Microsoft Applications, z/OS Mainframe, enterprise monitoring (Solarwinds).
WORK SCHEDULE:

Standard Hrs: 37.5; Band: 06 ($ 39,960.00 - $ 73,935.00)
APPLICATION DEADLINE:

July 23, 2018
JOB LOCATION:

Clemson, SC
CLOSING STATEMENT:

Clemson University is an AA/EEO employer and does not discriminate against any person or group on the basis of age, color, disability, gender, pregnancy, national origin, race, religion, sexual orientation, veteran status or genetic information. Clemson University is building a culturally diverse faculty and staff committed to working in a multicultural environment and encourages applications from minorities and women.

PI103300287