Job Description Summary:
I. JOB OVERVIEW
Benefits is responsible for administering the university's benefit programs, including health and welfare, retirement and tuition remission benefits. Benefits Administration also conducts employee benefit orientation, education, and enrollment of all programs for new employees to GW.
This position is responsible for day-to-day operations and transactions of front line services provided by the Benefits team including, but not limited to, providing guidance and information related to suite of benefits offered and enrollment instructions pertaining to group health, dental, vision, short-term and long-term disability, life and AD&D, flexible spending plan, health savings accounts, retirement plan, leave/time off, tuition remission.
This role handles all incoming and outgoing correspondence received via the benefits phone line, fax and firstname.lastname@example.org as well as any walk in customers. Provides timely and accurate responses to benefits inquiries by managers and employees regarding processes, policies, and program/plan provisions. Exercises judgement in assessing and identifying inquiries/issues that require escalation to supervisor or appropriate benefits team member. Assists employees with claim issues as needed, serving as a liaison with vendors, when required.
This position is also responsible for maintaining/tracking/scanning data and information received related to participation in selected benefit plans/programs, as well as actions processed, such as benefit enrollments, retirement plan transactions and changes; supporting the coordination and communication of benefits related events and presentations; supporting the implementation and administration of various department initiatives; performing, or assisting with various projects, processes, and programs; ensuring compliance with all applicable federal and state employment laws and maintaining the confidentiality of all information.
Maintain a broad knowledge of university policies, benefit plan documents and legal and regulatory updates as it relates to employee benefits and group health and welfare and retirement plans.
Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.Minimum Qualifications:
Qualified candidates will hold a high school diploma/GED plus 3 years of relevant professional experience, or, a Bachelor's degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications: Preferred Qualifications:
Attention to detail with a demonstrated commitment to excellence and performance improvement and the drive to deliver quality and value-added results and outcomes.
Ability to read and comprehend the content of documents and take appropriate action.
A professional presence and strong interpersonal skills for interacting in a courteous, timely, and diplomatic manner.
Excellent oral and written communication skills, customer focus, which demonstrates proactive, responsive services;
Ability to assess situations and information, think creatively, devise better ways of doing things and/or innovative solutions, and make good judgments in the execution of job responsibilities.
Excellent organizational skills with an appropriate sense of urgency.
Ability to work independently and as an effective team member.
Proficiency with Microsoft Office (WORD, POWERPOINT, EXCEL).
Ability to handle information of a confidential nature and ensure that such information is secured and maintained in an appropriate manner.
II. JOB DETAILS
Campus Location: Ashburn, Virginia College/School/Department: Finance Family Human Resources Sub-Family Benefits Administration Stream Service and Support Level Level 3 Full-Time/Part-Time: Full-Time Hours Per Week: 40 Work Schedule: Monday - Friday 8:30 AM - 5:30 PM Position Designation: Non-Essential: Employees who are not required to work unless directed to do so by their supervisor. Telework: No Required Background Check: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search Special Instructions to Applicants:
Employer will not sponsor for employment Visa statusInternal Applicants Only? No Posting Number: S007408 Job Open Date: 07/06/2018 Job Close Date: 07/20/2018 If temporary, grant funded or limited term appointment, position funded until: Background Screening Successful Completion of a Background Screening will be required as a condition of hire. EEO Statement:
The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Are you currently employed at George Washington University?
- * Do you meet the minimum Qualifications?
- * What is your expected salary range?
(Open Ended Question)
- Cover Letter
Documents needed to Apply
- Cover Letter