Collections Specialist

Location
San Jose, CA
Posted
Jul 07, 2018
Institution Type
Four-Year Institution

Job ID: 24547
Full/Part Time: Full-Time
Regular/Temporary: Regular
Job Code: 1759
Department: Bursar's Office

Compensation

Classification: Collection Representative II
Salary Range: $3,091/month - $5,272/month
FLSA status: Non-Exempt

San Jose State University offers employees a comprehensive benefits package. For more information on programs available, please visit http://www.sjsu.edu/hr/benefits/

About the Position

Under the general supervision of the Collection Manager, the Collection Specialist is responsible for the collection of debts owed to the university by students, former students, vendors, or outside agencies.

Responsibilities include but are not limited to the following:

Collection of PS aging, Perkins, Dream and Kuhlman Loan receivables: Resolve delinquent Perkins Loans, Kuhlman Loans, and Aged Receivables. Perform enrollment cancellation, conduct entrance interviews, prepare and conduct exit interviews, refer uncollectible accounts either for write-off or to the Department of Education, send monthly past due messages, and perform other duties as assigned.

Customer Focus and Support: Communicates with students, external organizations, and other outside vendors to resolve delinquent debts. Performs collection activities with a focus on customer needs, provides quality standards for services, and strives to exceed the customer's expectations. review emergency loan applications

Complete Special Projects:
Update the procedures manual, reconcile the collection agency statements for Perkins and Kuhlman Loans, create monthly Collection Management Report, and monitor new loans and advance report to ECSI.

Education and Experience

Equivalent to three years of increasingly responsible financial record-keep experience, including two years in collections, lending or a related area or any combination of education and experience which provides the required knowledge and abilities.

Preferred Qualifications

- BS or BA
- Experience: Experience in CSU policy and procedures
- Experience working with PeopleSoft
- Experience working with Heartland ECSI
- Experience with Microsoft Office Suite
- Experience working in a high volume setting providing excellent customer service and/or advising in higher education
- Experience involving data review and analysis in a fast paced environment.

Knowledge, Skills & Abilities

Ability to quickly learn and apply a variety of state, federal, CSU, and SJSU policies and procedures.
Strong written and verbal communication skills.
Must possess excellent customer service and public relations skills.
Thorough knowledge of methods, procedures and practices; English grammar, business writing, punctuation and spelling.
Ability to compose and appropriately format correspondence and reports.
Ability to perform accurately in a detail-oriented environment.
Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies.
Strong oral communication skills.
Must possess excellent customer service and public relations skills.
Ability to cope with stress in an appropriate manner.
Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies.
Ability to quickly learn and apply a variety of state, federal, CSU, and SJSU policies and procedures.
Must be dependable and available to work overtime, possibly on Saturdays, during registration and peak periods.
Ability to cope with stress in an appropriate manner.

Posting Date

May 7, 2018

Application Screening

Application Screening begins May 23, 2018
Applications received before that date will receive first consideration.

This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Required Application Material:

Resume
Letter of interest
Complete SJSU Online Employment Application

Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration.

Note To Applicant

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS)

All San Jos State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Equal Employment Statement

SJSU is an Equal Opportunity Affirmative Action employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability.

It is the policy of SJSU to provide reasonable accommodations for applicants with disabilities who self disclose.

Contact Information

One Washington Square San Jose, CA 95192-0046
Phone: 408-924-2250

PI103310238

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