Job description

Position Information

Vacancy ID S2305 Job Title INFORMATION SYSTEMS MANAGER - RESIDENTIAL LIFE/JUDICIAL AFFAIRS Department Residential Life/Judicial Affairs School/Parent Organization Residential Life/Judicial Affairs Division Student Affairs and Campus Life Employment Category Fulltime-Regular Anticipated start date 08/06/2018 If temporary, expected end date Hours per week 37.5 Weeks Per Year 52.2 Normal Start Time 8:30 AM Normal End Time 5:00 PM Position/Job Summary
Manage the ongoing activities associated with the Student Information System to include developing and maintaining retrieval reports and programs to produce general and specialized reports, correspondence and statistical data. Develop and implement policies, procedures, and standards to ensure security and confidentiality of all records. Serve as primary resource and provide technical assistance to system users and coordinate the modification, improvement, or replacement of systems within the division. Serve as liaison with the Information Technology and College Relations and Communications staff in explaining, resolving and communicating systems problems and/or developing solutions.
Position/Job Responsibilities
1. Develop and maintain an in-depth knowledge of the student information system, ODS, and software programs used throughout the division; develop and maintain documentation of systems policies, procedures, and standards.

2. Utilize report writing tools such as Oracle Reports Developer and Discoverer to extract data from central databases for research and reporting activities; generate data files using defined parameters for web content delivery, electronic communications, and other outreach. Produce a variety of ongoing and ad hoc reports and data files; prepare reports and analyses using Microsoft word, EXCEL and SPSS. Assist end users in ensuring accuracy of reports.

3. Coordinate the implementation, modification, improvement and replacement of existing and new systems. Review release notes and develop and facilitate testing procedures to ensure system stability with new patch or version releases.

4. Conduct research and work with Information Technology and software vendors to develop, implement, and support functional office use of new informational systems that communicate with HomerAdmin, including Judicial Action and PAVE damage billing systems and Mercury (RMS) Housing Software.

5. Identify ways to automate current processes; Initiate and implement procedures to enhance systems workflow; Assist members of the division in leveraging current and emerging communications tools such as podcasting and blogging.

6. Serve as the primary technological resource person for all divisional systems users. Provide training to end users regarding programs and technology used by the division to ensure optimal systems utilization.

7. Consult with and assist departments with web site development issues.

8. Serve as liaison to Information Technology, College Relations and Communications and other offices to plan and maximize the use of the student information system, web profile manager and other technological tools.

9. Attend Homer Application Management Team (HAMT) and Data Standards & Access Group (DSAG) meetings to represent divisional needs and collect information about clones and upgrades and how they can affect divisional reports.

10. Coordinate divisional user group meetings to assess reporting and student information system needs. Monitor and evaluate the technical needs of the division and provide suggestions for technical upgrades or new purchases of computers, printers, and software.

11. Stay current on industry trends, software updates, and release notes to assist with and guide implementation decisions and ensure that system is up to date.

12. Develop, demonstrate, and promote multicultural awareness and contribute to cultivating an inclusive, diverse and respectful College community. Demonstrate a commitment to diversity and inclusion as a college priority, communicate to employees an expectation of behavior that is civil and inclusive when interacting with all staff, faculty, students and visitors and promote a flexible, collaborative and inclusive work and living environment.
Position/Job Qualifications
Bachelor's degree in related major and a minimum of 4 years directly related professional experience or the equivalent combination of education and experience. Demonstrated knowledge and understanding of relational databases and ODS structures, strong working knowledge of Oracle reporting tools and other data retrieval tools. Strong interpersonal skills, particularly when working with end users who may have limited technical experience; the ability to cultivate an inclusive, diverse and welcoming environment; ability to treat all people equitably and with a sensitivity and awareness to cultural difference; demonstrated ability to hold others accountable for behavior that is supportive of a community that is diverse and inclusive. Knowledge of Mac and PC operating platforms and current best practices and a desire to keep abreast of trends and emerging tools required. Previous experience working with an on-line student information system and housing selection software is preferred.
EEO Statement
Ithaca College is committed to building a diverse academic community and encourages members of underrepresented groups to apply. Experience that contributes to the diversity of the college is appreciated.
Instructions for submitting your application:
Interested applicants must apply online at and attach a resume and cover letter. Questions about online application should be directed to the Office of Human Resources at (607) 274-8000. Screening of applications will begin immediately.
Work authorization (select one): Visa sponsorship is not provided for this position Department description
Residential Life is committed to fostering the development of new professionals and building a diverse staff team, including increasing our racial and ethnic diversity. The Ithaca College residence hall system houses approximately 4,500 students in 27 residence halls and two on-campus apartment areas. Residential Life and Judicial Affairs is committed to the overall growth, development, and education of students. We are seeking candidates with a commitment to holistic student development and a desire to be a part of a strong Residential Life program.
College Description
At Ithaca College, a comprehensive residential campus community of 6,500 students, we strive to be at the forefront of the higher education landscape. We offer a distinct integrative learning experience that makes students ready for the personal, professional, and global challenges of our age.

We seek candidates who embrace integrative learning and want to be a part of this exciting time in Ithaca College history. We encourage creative collaboration and innovation in our faculty and staff, providing support and resources for them to grow in their fields and lead students to their own innovative ideas and achievements.

We welcome different ways of thinking and look for candidates with unique points of view and life experiences. We are inclusive of individuals with a wide range of cultural, personal, and professional backgrounds, talents, and skills. Our campus is a vibrant and rewarding community where diverse minds can learn, succeed, and excel.

When reviewing candidates, we are looking for indicators of a number of core competencies. Prospective candidates must be adaptable, collaborative, inclusive, respectful, responsive, results driven, and sustainable. They must communicate effectively, demonstrate leadership, exhibit professional integrity and ethics, take initiative, value personal and professional development, and show that they will engage in the college.

Nestled in the heart of New York State's scenic Finger Lakes region, Ithaca College sits atop South Hill overlooking picturesque Cayuga Lake and is just minutes away from the city center. Combining small town warmth and charm with the vibrancy of a college community, the thriving and culturally diverse city of Ithaca has been rated by Kiplinger's as one of the top 10 places to live in the United States.

To learn more about Ithaca College, visit us at
Market Hiring Range $70,000 - $75,000 FLSA Status Exempt Is this position eligible for benefits? Yes

Documents Needed to Apply
Required Documents

  1. Resume
  2. Cover Letter
Optional Documents
  1. Portfolio
  2. Reference List

Supplemental Questions

Required fields are indicated with an asterisk (*).





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    Job No:
    Posted: 7/7/2018
    Application Due: 8/8/2018
    Work Type: