Assistant Director of Ticket Operations (Program Assistant 2/UCP 4)

Job description

Job Title: Assistant Director of Ticket Operations (Program Assistant 2/UCP 4)
Job ID: 2018707
Location: Storrs Campus
Full/Part Time:
Regular/Temporary: Regular

Job Posting

The University of Connecticut is accepting applications and nominations for the full time position of Assistant Director of Ticket Operations. Under the direction of the Associate Director of Athletics/Ticket Operations, this position will be responsible for assisting with all daily work activities of the athletics ticket office, to include compliance with institutional, NCAA and Conference policies, financial accountability including the review of all ticket office transactions to ensure fiscal accuracy and providing a high-level of customer satisfaction for all Husky Athletic Fund donors, season ticket holders and external/internal constituents. Primary ticket office administrator for men's ice hockey along with men's and women's soccer. Assists with game day ticketing activities for football and men's basketball as needed, while supporting all sales initiatives and group sales. Serves as a key ticket office administrator for event and manifest creation, online sales setup and data base reporting using Paciolan's products and services. Schedules and processes payroll for part-time office staff and game day ticketing staff for up to 90 events per academic year.


Bachelor's degree; three years of ticket operations experience in a Division I athletics ticket office; demonstrated experience with Paciolan's products and services to include tRes, eVenue and PAC 7 or other contemporary ticketing software.


Demonstrated and/or related ticket operations experience with men's ice hockey, m/w basketball, m/w soccer, and/or FBS football; demonstrated experience with data base reporting, event and manifest creation, online sales setup and management of an e-commerce site; demonstrated experience with Jump Forward's player-guest ticketing platform; demonstrated experience with Ballena Technologies Seats 3D Venue Visualization and Seat Relocation Management System; demonstrated experience scheduling and processing payroll for part-time and game-day personnel; experience with reviewing deposits and ticket office transactions to ensure fiscal accuracy.


Commensurate with experience


Candidates must submit letter of application, resume, and the names of three references to: UConn Jobs,, Staff Positions. Screening of applicants will begin immediately. Employment of the successful candidate will be contingent upon the successful completion of a pre-employment criminal background check. (Search #2018707)

This job posting is scheduled to be removed at 11:59 PM eastern on July 20, 2018.

All employees are subject to adherence to the State Code of Ethics which may be found at

The University of Connecticut is committed to building and supporting a multicultural and diverse community of students, faculty and staff. The diversity of students, faculty and staff continues to increase, as does the number of honors students, valedictorians and salutatorians who consistently make UConn their top choice. More than 100 research centers and institutes serve the University's teaching, research, diversity, and outreach missions, leading to UConn's ranking as one of the nation's top research universities. UConn's faculty and staff are the critical link to fostering and expanding our vibrant, multicultural and diverse University community. As an Affirmative Action/Equal Employment Opportunity employer, UConn encourages applications from women, veterans, people with disabilities and members of traditionally underrepresented populations.





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Job No:
Posted: 7/7/2018
Application Due: 7/21/2018
Work Type: