Student Success Specialist

Job description


Full-time/Non Exempt 40 hours per week; 10 months per year (June and July off)
CSEA Range 25; $3,550.26 per month
Contingent upon categorical funding

Some highlights and details associated with this position:

  • The Student Success Specialist is embedded directly into English as a Second Language (ESL) courses. The staff member attends classes at various locations and meets with students during office hours.
  • The position requires strong collaboration with faculty and campus support service staff.
  • The Student Success Specialist will work with English language learners who speak a variety of native languages such as Spanish, Arabic, Russian, Mandarin, and Hmong.
  • This is a full-time, 10-month position with the hours of 11:00 a.m. - 8:30 p.m. Monday-Thursday and 8:00 a.m. - 12:00 p.m. on Fridays.

Butte College's main campus is located on a 928-acre wildlife refuge and we pride ourselves on being a national college leader in sustainability. Community partnerships matter to us.  We work with our K-12 partners to create career pathways for students to seamlessly move from high school to Butte College coursework or credit to transfer to a four-year university. In fact, Butte College has the highest transfer rate of all California community colleges to California State University, Chico. Butte College contributes to economic development through the Training Place, and the Small Business Development Center. 

For 50 years, we have successfully provided a quality educational experience to our students, offering associates degrees and training in career fields including business, medical, law enforcement, welding, automotive, computers, and more. 

The ideal candidate will share Butte College's commitment to our mission and values, especially our commitment to educating our racially and socio-economically diverse student population.  We currently enroll around 16,000 students annually, many of whom are from racially minoritized populations.59% of Butte College students are white, 27% are Latinx, 6% are Asian, 3% are African American, 2% are Native American, and 4% are multi-ethnic. As an emerging Hispanic Serving Institution (HSI), Butte College understands that it has a great responsibility to the educational attainment and economic well-being of our surrounding communities.

The successful candidate will join a campus community that demonstrates its commitment to student equity by supporting ongoing professional development for students, faculty and staff.  These opportunities include a Cultural Awareness Community of Practice, FAIR Classrooms, active Diversity and Student Equity Committees, support for our undocumented and AB 540 students, a robust set of culturally responsive programs and events, and conferences related to equity-mindedness and supporting the success of our diverse students.

Under the direction of an assigned administrator, the Student Success Specialist assists with development, implementation and evaluation of activities designed to increase student retention, persistence and completion. Provides guidance and support for Butte College students who need assistance staying on track for degree completion. Enhances student success by assisting with a variety of programs and services that include personal coaching, on-going support and follow-up; developmental workshops, degree progress consultations and referrals to other on-and off-campus resources. The Student Success Specialist also assists with supporting students who are not making satisfactory academic progress for financial aid. Representative Duties

The duties recorded below are representative of the duties of the class and are not intended to cover all the duties performed by incumbent(s) of any particular position.  The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related or a logical assignment to this class.  The essential duties of the class are indicated with an asterisk*.

  1. Provides support services to implement retention efforts within the assigned area*
  2. Conducts and analyzes students' needs assessments*
  3. Develops and provides early and appropriate interventions, solutions, guidance and follow-up to improve student retention, persistence and completion. Works collaboratively with District programs and departments*
  4. Makes and receives referrals through the District's Early Alert Program*
  5. Provides individual coaching to help foster student success and academic development*
  6. Maintains documentation of all student interactions; generating regular performance reports summarizing student progress.  Updates the college's Student Information System (SIS) and other related databases as necessary, ensures accurate reporting of data related to students served and assists with providing data for reports related to the Student Success and Support Program and the Student Equity Plan as requested*
  7. Provides intervention strategies and assists with the development of plans for students who receive academic alerts in collaboration with academic units.  Tracks student involvement in support resources on campus including academic counseling and development of Student Educational Plan (SEP)*
  8. Provides clarification and support to students regarding specific action plans related to their level of probation and/or dismissal*
  9. Schedules, documents and assists with activities to include, but not limited to, out-reach functions, seminars, workshops and field trips*
  10. Conducts workshops and presentations for students and/or organizations to include, but not limited to, goal setting, time management, study skills, communication skills and value clarification*
  11. Collaborates with Financial Aid on workshops pertaining to financial literacy*
  12. Utilizes all District services, community agencies, special programs and interest groups affecting services offered to students for purposes of student retention and degree completion*
  13. Performs document production to prepare a wide variety of materials which include, but not limited to, correspondence, reports, surveys, forms, charts, spreadsheets and databases*
  14. Keeps informed of present and pending laws, rules, regulations and interpretations on the variety of areas affecting student success and retention
  15. Assists with the development of Student Learning Outcomes; addresses outcomes which pertain to areas of responsibilities
  16. Serves on a variety of District committees as requested
  17. May perform other duties as assigned within the scope of the position


  • Associate's Degree in social or behavioral science, psychology, or a related field; AND
  • Two (2) years of experience working with college level students.
  • Hold and maintain a valid driver's license throughout duration of employment with the District.
  • Some travel may be required.
  • Sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity and sexual orientation and ethnic backgrounds of community college students and staff.
  • Bachelor's Degree.
  • Two (2) years of experience working at a community college.
  • Experience working with social services agencies and collaborating with educational partners.
  • Experience assisting students in accessing academic and non-academic resources.
  • Experience working with students from underrepresented groups.
May be acquired through education, training and/or experience.

Knowledge of: District policies and procedures; laws and ordinances pertaining to the specific responsibilities of the position; available student support programs and services; community resources available to students; modern office technology; administrative services that support the delivery of higher education including but not limited to enrollment, financial aid, student and veteran services; individual interview and case management techniques and practices; training models, principles, theories, methods and techniques for successfully providing services to student; statistics and research methodologies; principles, objectives and practices related to public education operations, programs and services; data collection and evaluation of services, projects and day-to-day operational needs; and the use of social media.
Ability to: apply District and departmental policies, procedures and rules and regulations; ensure compliance with all laws, regulations and policies; independently perform a variety of administrative duties; comply with stringent confidentiality requirements; conduct effective trainings, workshops and conferences; work effectively with the community, state and local agencies; read and write at a level appropriate for this position; comprehend and stay current with laws, regulations and guidelines for assigned area; accurately assess the educational support needs of students; communicate professionally in confrontational situations; exercise tact and diplomacy in dealing with sensitive and complex issues and situations; utilize keyboarding skills commensurate with the required functions for this position; accurately gather and compile information; prepare reports, correspondence, and make sound, educated decisions; work independently and in a team; effectively and fluently utilize computers to perform advanced-level document production including the complex formatting of documents, creating charts, establishing and maintaining databases and spreadsheets; use a variety of software and hardware; establish and maintain cooperative working relationships with those contacted in the course of work; work with diverse populations; make required mathematical calculations rapidly and accurately and maintain records accurately and with confidentiality as required. Supplemental Information

No assigned permanent staff to supervise.  May train and provide work direction to student and short-term employees.

Normal office environment.

Faculty, staff, administrators, students and the general public.

Normal office environment.


  1. The successful applicant will be required to complete a medical history questionnaire and must agree to undergo and pass a pre-employment physical examination, based on the physical requirements of the position, prior to employment. The physician will be selected and paid for by the District. Disabilities not related to the essential physical job requirements will not preclude the applicant from being hired.
  2. Education Code § 87408.6 states that no person shall be initially employed by a community college district in an academic or classified position unless the person has submitted to an examination within the past sixty (60) days to determine that he or she is free of active tuberculosis.
  3. As a condition of employment the position you are applying for will require that you provide fingerprints to the local police department. The fee charged by the Department of Justice (DOJ) for the fingerprint report is the employee's responsibility. If you should be offered this position you will be asked to sign a payroll deduction form which will authorize the District to deduct the fee charged by the DOJ from your first paycheck.
The District reserves the right to modify, rescind or re-advertise this announcement without notification or to delay indefinitely the employment of a person for the position.

The Butte-Glenn Community College District is an Equal Opportunity Employer.

-------------------------------------------Application Instructions------------------------------------

All on-line attachment types require that you attach a document.

Please describe in your cover letter how your past experience and qualifications meet the needs of this position.

Please submit this as an attachment, not as a text resume within the application.

You are required to provide transcripts for all coursework and/or degrees listed on the application materials you have submitted. The transcripts must include the date the institution granted the degree. Legible copies of transcripts are acceptable at this point in the process. Official transcripts must be submitted prior to hire.

Foreign transcripts must include a U.S. evaluation and translation. Please contact the Office of Human Resources for a list of agencies providing this service or our website at;

All offers of employment are contingent upon the submission of official transcripts showing completion of the degree.




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Job No:
Posted: 7/6/2018
Application Due: 12/25/2018
Work Type: