Student Support Services Specialist

Job description

General Description

Under the direction of the Provost of the COS Tulare Center and the Director of Student Activities and Affairs, the Student Support Services Specialist will perform a variety of specialized duties related to the, planning, and implementation of the assessment, orientation, and matriculation programs in support of student success.  This will include, but is not limited to:  planning and implementation of program activities and providing students with related information. 

This position is a full-time (40 hours/week), 12 month position.

The hours for this position are:  8:45 a.m. to 5:45 p.m.
College of the Sequoias Community College District serves a diverse community of learners and is a designated Hispanic Serving Institution.  COS provides a wide range of opportunities in transfer, general education, career and technical programs for our students.  We are dedicated to recruiting employees who are committed to helping a diverse population of students achieve their educational goals.  We seek candidates who exhibit an understanding and commitment to the community college mission, and who have a passion for student success.

Job Duties

Job duties of the Student Support Services Specialist include:

  • Prepare and edit a wide variety of materials such as correspondence, reports, forms, applications, flyers, brochures, memoranda and other documents.
  • Plan, organize and deliver on and off campus activities and programs to provide information and assistance to students regarding academic and financial support services.  
  • Provide and maintain accurate information about educational and student support programs of the college; distribute information to students and public via webpage, newsletters, flyers, brochures, posters, PowerPoint presentations, etc.  
  • Plan, coordinate and conduct tours of the TCC campus, including the farm, shops and agriculture instructional areas.
  • Maintain regular contact with students to address and assist with problem solving; update student's files as necessary. 
  • Prepare and disseminate information, applications, and other program related documentation/items to students. 
  • Establish professional contacts with colleagues at high schools, community services agencies, and other educational agencies to assist with student success and retention. 
  • Attend staff meetings, conferences, and seminars to maintain current knowledge regarding program eligibility requirements, regulations and District policies. 
  • Utilize the District's integrated software in performing the required duties of the position.  
  • Prepare memoranda independently and from oral instructions. 
  • Collaborate and coordinate with the College community and appropriate staff to develop and implement orientation strategies required for matriculation. 
  • Plan, organize, and administer computerized and traditional pencil and paper assessment testing both on and off campus to large groups or on an individual basis, assist in the development of test schedules, assist students with proper test selection and monitor test site for appropriate testing atmosphere.
  • Troubleshoot computer hardware and software for computerized assessment and placement program.
  • Scan paper and pencil test results on a microcomputer based scanner program.  Utilize a computerized data base program to process both the paper and pencil test results and the computerized test results to ensure accuracy of students' demographic data and testing data before posting to the college's student information system for retrieval by counselor, advisors, and other staff; provide test results to students.
  • Assist with the assessment program on and off District sites.
  • Establish and maintain relationships with staff and District feeder high schools to implement the goals of the Student Support Services Program.
  • Maintain proper testing environment both on and off site.
  • Perform related duties as assigned.    

Minimum Qualifications (Education & Experience):
Any combination equivalent to:

  • Completion of two years of college-level course level training and two years of increasingly responsible business/office experience

Desirable Qualifications
  • Basic knowledge of agriculture or an educational background in agricultural education/communications

Licenses and Other Requirements
  • Valid California's driver's license
  • An incumbent must be insurable at the "standard rate" by the employer's insurance carrier at all times while employed in this classification by the College of the Sequoias Community College District.
Working Conditions:
  • Indoor/Outdoor environment
  • Constant interruptions
  • Travel from site to site.
  • Extensive contact with students
  • Multi–project, fast–paced working environment; able to meet concurrent deadlines.
  • Weekend and evening hours
Physical Abilities:
  • Ability to drive a vehicle from site to site to conduct business of the District.
  • Ability to operate a computer and office equipment
  • Ability to read documents
  • Ability to communicate to provide information over the phone and in person
  • Ability to sit and stand for extended periods of time
  • Ability to reach in all directions
  • Ability to lift up to 20 pounds.
  • An incumbent must be insurable at the standard rate by the employer's insurance carrier at all times while employed in this classification by the College of the Sequoias. 
Knowledge and Abilities
The hiring committee is seeking evidence of the following:
Knowledge of:
  • Federal and state guidelines/regulations, policies and procedures as related to testing, orientation, and matriculation
  • College admission procedures.
  • Word processing, spreadsheet and database related software.
  • Oral and written communication skills.
  • District organization, operations, policies and objectives.
  • Applicable sections of State Education Code and other applicable laws.
  • Correct English usage, spelling, grammar and punctuation.
  • Fundamentals, principles, and techniques of test administration
  • Public relations and student support techniques
  • Interpersonal skill using tact, patience and courtesy
Ability to:
  • Prepare and deliver oral presentations.
  • Work confidentially and independently with discretion.
  • Communicate effectively both orally and in writing.
  • Establish and maintain cooperative and effective working relationships with department staff and other COS personnel.
Application Procedure

To be considered for this position, applicants must submit:

  • An online job application.
  • Letter of interest/Cover Letter which addresses how the applicant's experience and/or education enables him/her to be able to perform the job duties.
  • Resume
  • Unofficial copies of transcripts of all college/university work.  Official transcripts required upon employment.




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Job No:
Posted: 7/6/2018
Application Due: 12/25/2018
Work Type: