Resource Professional - CCRS (A1800431)

Job description

Child Care Resource Service

Department of Human Development and Family Studies

College of Agricultural, Consumer and Environmental Sciences (ACES)
University of Illinois at Urbana-Champaign
Position: This is for 6 full-time, non-tenured, non-budgeted academic professional positions. The Resource Professional, CCRS will work as part of a team, provide a high level of support to parents and child care providers. Work primarily in one of four internal teams (Training, Outreach, Quality, or Child Care Assistance Program (CCAP). Evaluate eligibility of parents and providers for state CCAP programs through IDHS. Support and advise parents on child care options related to their individual family needs. Provide expertise and leadership in handling one or more specialty areas in CCRS. This position ends after one year but may be reappointed dependent upon funding and programmatic needs.

Available: As soon as possible after search close date.


  • Provide parents, providers, and members of the community information to make them aware of the resources and services provided by CCRS and child care-related resources available within their community.
  • Work with parents making them aware of child care quality indicators.
  • Manage child care information and updates received, including openings, services, hours, and qualifications through the State of Illinois Department of Human Services databases.
  • Conduct vacancy checks as required by communicating with child care providers in order to review openings, as well as updating the providers on services provided by the Child Care Resource Service.
  • Oversee and evaluate eligibility of both parents and providers to participate in Illinois Department of Human Services (IDHS) CCAP program based on State requirements, guidelines, and the parents' existing circumstances and involvement in eligible services.
  • Ensure completion of background screening of child care providers. Manage information required by the State regarding cancelations, denials, re-determinations, child care certificates, and provider changes through the State of IL Department of Human Services (IDHS) databases.
  • Collaborate with child care providers to identify and assist parents in the application process for the Child Care Assistance Program (CCAP).
  • Ensure that any Program changes that occur within the contracting State agencies are incorporated into the evaluation process.
  • Other activities include: attend on average at least one community event and/or training per quarter within a regional area to promote CCRS mission and services; explain and articulate services provided by the Child Care Resource Service that includes training opportunities, Child Care Assistance Program opportunities, quality indicators, and possible financial assistance for providers from specific State agencies. Responsible for taking fifteen (15) hours of job related workshops, trainings, course work, etc.,each year.
  • In addition to the above responsibilities, may be responsible for one or more of the following specialty areas: 1. Serve as the liaison for all CCRS unit appeal processes. Ensure that all appeals are reviewed and checked for errors. Participate on appeal calls and present case particulars. Complete work as necessary. 2. Maintain the CCRS website using Dreamweaver and Contribute. Develop materials and information needed for the website according to University and IDHS requirements. 3. Develop the training events calendar in collaboration with the CCRS team. Oversee training schedule, write articles for In-Touch newsletter, etc., prepare invoices, and write training report for advisory committee. Plan and facilitate conferences including full and half day events. Attend trainings as needed. 4. Report to IDHS fraudulent cases. When fraudulent information is received about a client/parent or provider, notify parents of necessary changes in their eligibility for child care assistance. In addition, work with those clients to collect payments due back to the State through the appropriate collection procedures. 5. Liaison to Infant Toddler providers in our service delivery area (SDA) providing information, technical assistance, and trainings as needed to assist providers with infant toddler related issues. Plan, prepare, and deliver trainings on infant-toddler related topics. Work with other community agencies to further the infant toddler program. Meet all guidelines set for by DHS and INCCRRA regarding Infant Toddler specialist qualifications. 6. Serve as the QRS specialist meeting all guidelines set forth by INCCRRA and IDHS. Provide technical assistance, consultation, and/or training on QRS related topics to individuals and groups of providers as needed. Serve as an Illinois Training network (ITN) trainer for the Environmental Rating Scales (ERS) and other trainings as necessary. 7. Create and implement the outreach calendar for visibility events, media contacts, businesses and community organization contacts. Spearhead the recruitment of new child care providers. Ensure that CCRS has a presence in the communities we serve and give out information on all programs we have including parent referrals, CCAP, QRS, lT, training, QC Van, etc. 8. Manage the enhanced referral process for existing employer contracts within CCRS, ensuring state guidelines are closely followed. 9. Model and demonstrate best practices to child care providers by providing literacy activities at events. 10. Build positive relationships with providers by visiting with them on a regular basis in their established home or day care center and acquaint them to other community services where appropriate.

Position Requirements and Qualifications:


Required: Bachelor's degree from an accredited college or university in one of the follow areas: Public Administration, Community Planning, Child Welfare, ECE, Child Development, Child Psychology/Behavioral Sciences, Family Consumer Sciences, Social Work, Elementary Education, Family Services, Psychology, Sociology, Human Development or other related field.


Required: Minimum of 2 years relevant work experience including one year experience working with low income families.

Knowledge Requirements:

Required: Organizational and conflict management skills essential. Familiarity with the Illinois Department of Human Services (IDHS) policies desired. IDHS program requirements and required software (CCMS, PACIS, PASDX, IES, etc.) is required.

Salary: Commensurate with qualifications and experience.\

Closing Date: In order to receive full consideration applications must be received by July 30, 2018.

Interviews may take place before the closing date, but no hiring decision will be made until after the closing date. Search will remain on the job board until we are able to find a suitable candidate.

Application Process: Please upload electronically a letter of interest, resume, and the names and contact information of three professional references to:

For further information, please contact Brenda Eastham at [email protected] or (217) 265-5368.

The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer.

The University of Illinois is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. For more information, visit To learn more about the University's commitment to diversity, please visit

College Name or Administrative Unit: ACES
Category: Academic Professional
Title: Resource Professional - CCRS (A1800431)
Open Date: 07/16/2018
Close Date: 07/30/2018
Organization Name: CCRS





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Job No:
Posted: 7/6/2018
Application Due: 9/4/2018
Work Type: