Network Engineer, ESOC

Job description


Job Description Summary:

The Division of Information Technology ( is the chief provider of technology infrastructure, services and applications at GW. The Division partners with stakeholders across GW to equip students, staff and faculty with the technology know-how and tools necessary to achieve academic excellence. Reporting to the Assistant Director of IT Service Operations, the Network Engineer supports the Division's Enterprise Service Operations Center (ESOC) within the Service and Contract Management Department. The Network Engineer (ESOC) manages the overall operational status of GW's Wired and Wireless Network and brings network configuration and service level monitoring expertise to the ESOC team.

This includes network monitoring, operational support, configuration, and implementation of change request services as well as recommending standards for protocols, procedures, electronic interfaces, electronic mail, and network management software. The position involves a significant amount of wired and wireless network troubleshooting and problem solving. The Network Engineer (ESOC) must have the ability to work well independently, on a team, and in relation to providing escalation support and training both within ESOC and for entry level support teams. The Network Engineer will be a key liaison between the ESOC team and other technical teams within the Division.

Responsibilities also include managing, coordinating, and prioritizing work tasks to ensure timely and quality work as well as developing and maintaining documentation related to the administration, and maintenance of the wired and wireless network infrastructure. The incumbent will propose network improvements to the distribution of administrative, academic and research data throughout the University-which includes developing specifications for electronic equipment necessary for data communications and selection of appropriate equipment for purchase-as well as perform analysis and diagnosis of complex networking problems and designs and recommending proactive strategies to prevent future network problems or outages, and improve the network performance. The incumbent will use SolarWinds, Wireless Network Signal Analysis and other tools to monitor the network for traffic volume, rates of transmission, outages, reliability and maintenance problems as well as evaluate future network requirements. The Network Engineer may also develop and recommend technology that support these activities.

The position is based at GW's Virginia Science & Technology Campus in Ashburn, VA, but may require occasional travel to the Foggy Bottom campus in Washington, DC . The incumbent may perform other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications:

Qualified candidates will hold a Bachelor's degree in an appropriate area of specialization plus 2 years of relevant professional experience, or, a Master's degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications: Preferred Qualifications:

• Experience in the fields of telecommunications and/or data communications to include a minimum of two years of experience configuring, deploying and maintaining network devices, servers and applications in a production, distributed campus environment
• Experience in communicating about and responding to campus-wide service outages and/or network security incidents
• In-depth knowledge of best-practices in network infrastructure design, standard network protocols, common network services, network management systems and troubleshooting tools and skills
• Strong familiarity with Network monitoring tools
• Current Cisco CCNA certification for network engineering
• Basic understanding of ITIL and project management best-practices


Campus Location: Ashburn, Virginia College/School/Department: Division of IT Family Information Technology Sub-Family Network Admin and Operations Stream Individual Contributor Level Level 2 Full-Time/Part-Time: Full-Time Hours Per Week: 40 Work Schedule: Monday - Friday (TBD) Position Designation: Essential: Employees who perform functions that have been deemed essential to maintaining business or academic operations. Employees are generally expected to work from home during an event and may be asked to physically report to work. Telework: No Required Background Check: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search Special Instructions to Applicants:

Employer will not sponsor for employment Visa status

Internal Applicants Only? No Posting Number: S007397 Job Open Date: 07/05/2018 Job Close Date: If temporary, grant funded or limited term appointment, position funded until: Background Screening Successful Completion of a Background Screening will be required as a condition of hire. EEO Statement:

The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Posting Specific Questions
Required fields are indicated with an asterisk (*).
  1. * What do you think are some of the challenges of this role in higher education, and what are some of the opportunities?
    (Open Ended Question)
  2. * Does the professional experience section of your resume include months?
    • Yes
    • No
  3. * What is your expected salary range?
    (Open Ended Question)

Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents

    Documents needed to Apply
    Required Documents
    1. Resume
    2. Cover Letter
    Optional Documents





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      Job No:
      Posted: 7/6/2018
      Application Due: 7/18/2018
      Work Type: