Student Success Coach
The Student Success Coach reports directly to the Student Success Manager and is responsible for developing and instituting a case-management model to support high need students. The coach develops and determines appropriate interventions for each student and maintains ongoing contact to ensure student success and goal attainment.
Engage and support assigned students with a case management approach, including individualized outreach, success tracking and implementation of appropriate interventions.
Maintain ongoing contact with faculty and staff regarding academic progress for caseload students.
Plan and assist in development and implementation of interventions.
Actively work with caseload students to direct them to interventions, including on-campus support and community referrals.
Partner with relevant WCC departments (including Admissions, Counseling, Advising and Transfer Center, Tutoring, Online Learning, Career Development Center, Access Center and others) and community
resources to ensure seamless services for caseload.
Utilize data-informed decision-making to track outcomes of interventions and suggests changes when appropriate.
Plan and implement events, programs and workshops relevant to program and grant goals.
Maintain student files with data and notes on case-management process. Work with manager and administrators to ensure compliance with Title V grant requirements.
Assist with Academic Early Alert outreach and intervention. Participate in related activities to support at-risk students.
Participate in meetings and professional development activities with the divisions of Institutional Effectiveness and Student Success and Retention.
Req ID: req453
Job Title: Student Success Coach
Division: Student Success
Location: Aurora Downtown
Grant Funded: Yes
Employment Type: Full-time Support Staff
Compensation Range: 20.24 - 20.24, starting pay, prior experience will be considered
Compensation Type: Hourly
Work Schedule: M-F 8 a.m. - 4:30 p.m.
Other Work Schedule Details: One evening shift (9:30a.m. to 6 p.m.) a week required.
Work Hours: 40
Documents to be attached: Cover Letter-Yes
Special Instructions to Applicants: Can provide transcripts at interview stage. Please attach all other required documents when applying.
Targeted Hire Date: 8/1/2018
Position Qualifications: Bachelor's degree in Counseling, Psychology, Human Services or related field required. Master's degree preferred.
Two years of experience providing direct services to students/clients in a case management model that incorporates referrals to services and vigilant follow-up required.
Higher education experience preferred.
Bilingual (English/Spanish) preferred.
Excellent written and oral communication skills.
Strong analytical, organizational and interpersonal skills.
Proficient word processing, spreadsheet and database skills.