Liaison, Campus Community Relations

Job description

diversity employer

Department: East Campus President's Office

Location: Eastern Campus

Reports To: Interim, East Campus President

Recruitment Type: External/Internal

Requisition ID: req300

Employment Type: Full-Time Support Staff

Vacancy Number: 217-18

Union Position: Non-Union

Work Schedule: Standard college hours Monday – Friday, 8:30 a.m. – 5:00 p.m. (hours will vary depending on business unit’s needs).

Number of Openings: 1

Job Description:


Works with Campus President to develop strategies for community engagement.


• Creates and implements community relations plan for the campus

• Manages external and internal events that include community contact or are high profile public events

• Manages internal and external communications to keep Cuyahoga Community College in the forefront of key community contacts in government, education, business within the campus service area

• Prepares written correspondence including thank you and congratulatory notes and newsletters to key community contacts on behalf of campus president

• Manages relationships through events and meetings designed to provide regular updates and face-to-face contact between key community contacts and relevant campus personnel

• Manages contacts on local boards for the campus and the campus president

• Works closely with the Office of Marketing and Communications and the Cuyahoga Community College Foundation to coordinate activities and keep all parties informed

• Performs environmental scanning of community newspapers for pertinent information regarding important trends or changes within the community

• Assists with budget tracking related to areas of responsibility

• Willingness to travel within Northeast Ohio

• Willingness to work a flexible schedule

• Performs other duties as assigned




• Bachelor's Degree

o Significant related experience may substitute for education

• Minimum of three years of experience with community relationships in the Northeast Ohio area

• Demonstrated experience effectively making decisions that have significant, broad implications on the management and operations of a division (or equivalent business area)

• Demonstrated experience in a role requiring diverse problem solving methods in a variety of situations


• Possess excellent written, verbal and interpersonal communication skills

• Ability to develop and implement creative strategic community development relations plan

• Possess strong organizational and time-management skills

• Ability to work accurately with great attention to detail

• Ability to research community, educational and political activities and present summary reports for analysis

• Ability to prioritize/handle multiple tasks and work with deadlines in a dynamic environment

• Ability to promote collaboration, teamwork, and involve all stakeholders in decision-making processes

• Possess excellent customer service skills and proven ability to develop and sustain productive customer relationships

• Ability to effectively complete work assignments independently

• Possess comprehensive knowledge of non-profit civic community relations theories, concepts and practices with the ability to use in complex, difficult and/or unprecedented situations as it pertains to the departmental focus

• Demonstrated basic proficiency with Ad Astra (or equivalent program)

• Demonstrated basic proficiency with Banner (or equivalent program)

• Intermediate-level proficiency with Microsoft Outlook, Word, and Excel

• Advanced-level proficiency with Microsoft PowerPoint

• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity

• Ability to collaborate, persuade, gain cooperation and acceptance of ideas on significant projects

• Ability to collaborate, negotiate and resolve conflicts on major projects

• Ability to facilitate top-level collaboration while managing sensitive issues

• Ability to develop and maintain relationships with key contacts to enhance work flow and quality

• Possess sensitivity to appropriately respond to the needs of a diverse population



• Communication

• Adaptability

• Quality of Work


• Service Focus

• Time Utilization


• Collaboration

• Continuous Improvement



• Master's Degree in Communication, Public Relations, or related field and/or a minimum of five years of experience with community relationships in the Northeast Ohio area

• Experience with a CRM specific software (e.g. constant contact)

Special Note:

Special Note:

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.





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Job No:
Posted: 6/30/2018
Application Due: 8/1/2018
Work Type: