Coordinator, Phonathon - Annual Giving-603830

Job description

Special Information   

A complete application includes NAU application, a cover letter outlining interest in position and how past experience matches with job requirements, and a resume with 3-5 professional references. We value the ability to follow instructions, so please make sure all items are included.

Job Description   

The Phonathon Coordinator will play a key role in helping Northern Arizona University (NAU) build a strong culture of philanthropy. This position is part of the Annual Giving team, which is responsible for soliciting and stewarding ongoing and sustaining gifts from all of NAU’s individual constituencies – alumni, parents, faculty, retirees, staff, students, and friends.

The ideal candidate will be a motivated self-starter who enjoys working collaboratively with students and staff in a fast-paced environment.  As the phonathon team leader, candidates should have excellent supervisory, motivational and training skills, with experience in mentoring staff and creating a team environment. The dynamics of the position requires perseverance, optimism and an ability to think strategically and creatively. The position also requires comfort with data analysis and data-driven decision making.

This position is located on our Flagstaff campus, requires work on evenings and weekends, and reports to the Annual Giving Manager.

Duties and Responsibilities:

  • Manage strategy and daily activities of the phonathon program, while serving as a strong, positive leader for call center staff.
  • Staff management, including recruiting, hiring, training, and direct supervision of:
  • one 25 hour/week student phonathon coordinator
  • six 15 hour/week student phonathon managers
  • up to fifty 12 hour/week student phonathon callers
  • Track and evaluate student employee performance statistics—both on an individual as well as a team level— on a daily, weekly, and monthly basis, including follow-up; assess statistics and develop new and improved methods of caller training, evaluating, and productivity.
  • Create plan for training, coaching and mentoring phonathon staff using internal and external resources.
  • Develop and implement a Student Leadership Program for phonathon student managers and coordinator to better prepare staff to manager peers and navigate NAU processes and protocols.
  • Maintain, input, and verify student employee payroll, including initiating new hire packets, verifying I-9 status, incentive pay, and pay rate changes.
  • Set calling segments and priorities, monitor performance of the phonathon program, develop improved methods as needed, participate in budget setting and maintenance, initiate and track test market calling segments, and recommend new and updated program goals.
  • Serve as a full collaborating member of the DAE and Annual Giving team, including participating in DAE communications meetings, Giving Day planning team, and division-wide strategic planning as needed.    
  • Work with DAE team members to develop a comprehensive strategy and calendar that coordinates the phone program with all phases of DAE giving and engagement efforts, including mail, email, social media and other appropriate channels. 
  • Develop and maintain a working knowledge of the university and DAE priorities so as to articulate a compelling case for support to all constituents.
  • Evaluate program success by mining the development database and analyzing appeal results.  Use data to evaluate current programs and to make recommendations for program changes. Provide strategic reports and recommendations to NAU Fund team on the results and effectiveness of telefunding efforts.
  • Coordinate demographic and financial data entry updates with University Advancement data entry staff.
  • Work with NAU Advancement IT staff on any problems, upgrades, or changes within the program.
  • Work with outside contractors on software and phone/data line related issues.
  • Work closely with deans and college development officers gathering relevant information as resource material for student fundraisers.
  • Manage outstanding pledge reminder mailings, emails, and calling process.
  • Manage phonathon stewardship, including thank you calls, mailings, and emails.
  • Maintain strong knowledge of leading industry practices, including participation in discussions via listservs, professional groups and peer relationships to keep abreast of current trends in annual giving and development.
  • Work on special projects (fundraising or otherwise) as needed.
  • Demonstrate a commitment to Diversity and NAU’s Affirmative Action Plan.

Minimum Qualifications   

  • Bachelor's degree in field appropriate to area of assignment AND two years progressively responsible management experience, OR
  • Six years progressively responsible management experience; OR, 
  • Any equivalent combination of experience, training and/or education. 

Preferred Qualifications   

  • Experience with fundraising, especially annual giving programs
  • Experience in a call center environment.
  • Experience with automated calling software (preferably Campus Call).
  • Experience supervising and mentoring students
  • Experience with marketing/communications campaigns and research.
  • Experience with project management.

Knowledge Skills and Abilities   

  • Excellent written and oral communication skills.
  • Excellent relationship-building and interpersonal skills.
  • Experience with Microsoft Office Suite.
  • Excellent organizational, critical thinking, and training skills.
  • Experience with marketing campaigns and research.
  • Experience working with people from various backgrounds.
  • History with a flourishing annual fund program

Background Information   

This position has been identified as a safety/security sensitive position.  Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following:  a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting.

Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

Finally, each year the Northern Arizona University Police Department releases an annual security report.  The report is a result of the federal law known as the Clery Act and contains policy statements that address the school’s policies, procedures and programs concerning safety and security including policies for responding to emergency situations and sexual offenses.  The report contains three years of data for Clery reportable crime statistics for the campus along with the most current year’s Fire Safety Report, which includes policy statements and fire statistics for Flagstaff on-campus student housing. 

The report may be viewed at or by visiting the NAUPD website at:  A printed copy of the report is available upon request by contacting the NAU Police Department, Records Department at (928)523-8884 or by visiting the department at Building 98A on the NAU Mountain Campus.


The budgeted amount is $44,880 to $55,239.

Commensurate with experience.

**The starting salary will be determined by the qualifications of the selected applicant balanced with departmental budget availability, internal salary equity considerations, and available market information.

FLSA Status   

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.


This is a Service Professional (SPF) position.  NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System or the Optional Retirement Program; 22 days of vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents.  More information on benefits at NAU is available at

NAU is a tobacco and smoke-free campus.

Service Professionals are hired on a contract basis, renewable each 6 months according to terms of the Conditions of Professional Service, which may be found at:

Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan).  New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date.  Employees will have 31 days from their start date to enroll in benefits. If a new employee chooses the ASRS retirement option, participation in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, will begin on the first of the pay period following 6 months after the new employee's start date. New employees who choose to participate in the Optional Retirement Plan (ORP), which is an alternative to the ASRS plan for faculty and other appointed staff, will begin to participate on the first day of employment.  Additionally, the long-term disability plan that accompanies the ORP will begin on the first day of employment.  More information is available at:

Learning and Development   

Your career at Northern Arizona University includes the opportunity for professional development.  New employee on-boarding training includes courses to be completed within the first 30 days ( If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years.  In addition to the development classes offered in-person, every NAU employee receives a free subscription to From this site you can access more than 1,400 training videos on a broad range of subjects, including business skills, photography, music and video, home computing, and web design and development.  

Application Deadline   

July 23, 2018 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page.  You must submit your application by clicking on the "Submit" button by midnight of the application deadline.  If you need assistance completing your application there are instructions available on line at or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets. 

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ  86011.

Equal Employment Opportunity   

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution.  Women, minorities, veterans and individuals with disabilities are encouraged to apply.  NAU is responsive to the needs of dual career couples.

EEO is the Law Poster and Supplements

NAU is an Employer of National Service.  AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.




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Job No:
Posted: 6/22/2018
Application Due: 7/23/2018
Work Type:
Salary: The budgeted amount is $44,880 to $55,239.