Service Desk & Trainer Lead

Jun 14, 2018
Institution Type
Four-Year Institution

Service Desk & Trainer Lead

Employee Type: CS-Classified Staff

Position Number: 77988

Work Location: Pullman

Summary of Duties:
Reporting to the WSU Foundation's AVP for IT and Services, the position will work independently and will supervise a team of temporary/hourly staff.

A self-starter who takes initiatives, prioritizes high volume of tasks and is a proven problem solver with methodical troubleshooting skills.

Responsibilities include making the day-to-day decisions regarding service desk management, customer support, applications and systems support, documenting escalated service requests, along with development and delivery of customer training plans.

The position is also responsible to plan, coordinate and facilitate the installation of systems, hardware, software, application interfaces, or applications. Resolve complex installation problems, create and support processing environments (sandbox, prototype and production).

The position may also be on-call to respond to system issues outside of normal business hours.

The position occasionally travels to support system wide initiatives across WSU campuses, working with constituent development teams and local IT support teams.

Required Qualifications:
Four years of information technology experience; OR equivalent education/experience.

Posting Open Date: 06/12/2018

Posting Close Date: 7/9/2018

Open Until Filled: No

To apply, visit

Washington State University is an Equal Opportunity/Affirmative Action Educator and Employer.


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