Quality Assurance Service Manager

Job description


Requisition Number

Job Title
Quality Assurance Service Manager

Official Title
Quality Assurance Service Manager

Position Number

IT Shared Services - 925000


Is this an internal posting only?

Work Schedule
Monday - Friday, 8am - 5pm

Department Overview
The mission of Information Technology Shared Services is simple: to be the best at delivering customer-aligned IT solutions and services. Our services are provided to all member institutions using an IT shared services governance model.

IT Shared Services provides the primary technology used by all campuses to support their operations. These include: shared resources of data centers, computing hardware, software applications, network and voice communications, collaboration and productivity capabilities, central web services, risk management, and security and compliance services. As a department, we strive to provide the most professional personnel possible to serve our campus constituents.

The University of North Texas System is a state employer offering great benefits, including medical, dental, life, retirement, ample paid time off, and great work/life balance.

The University of North Texas System is firmly committed to equal opportunity and does not permit - and takes actions to prevent - discrimination, harassment (including sexual violence), and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, family status, genetic information, citizenship or veteran status in its application and admission processes, educational programs and activities, facilities, and employment practices. The University of North Texas System immediately investigates and takes remedial action when appropriate.

The University of North Texas System also takes actions to prevent retaliation against individuals who oppose a discriminatory practice, file a charge, or testify, assist or participate in an investigative proceeding or hearing.

Job Description
The IT Shared Services Department at the University of North Texas System is seeking to hire a Quality Assurance Service Manager to join our team. The Quality Assurance Service Manager's role is to develop, establish, and enforce quality assurance standards and measures for the information technology services delivered by IT Shared Services. Overseeing a contingent of analysts and leads, this individual will manage research and development of services performance dashboards, testing, problem management, and process improvement initiatives in support of business requirements over the course of IT service delivery lifecycles.
The QA Manager will apply proven analytical and problem-solving skills to help validate IT processes through careful testing in order to maximize the benefit of business investments in IT initiatives.

Responsibilities of the position include, but are not limited to:

Strategy & Planning
* Lead the development, establishment, and enforcement of quality assurance measures and testing standards for new applications, products, and/or enhancements to existing services throughout their development/product lifecycles.
* Ensure that service quality measures comply with regulatory standards, industry standards, and accepted best practices.
* Create methodologies and processes for the collection and analysis of data for ensuring software, systems, and product quality.
* Direct the analysis of formal test results in order to discover and report any defects, bugs, errors, configuration issues, and interoperability flaws.
* Direct the analysis of documentation and technical specifications for any new application under deployment or consideration to determine its intended functionality.
* Assist in the development of change control processes, practices, and guidelines for new and existing technologies.

Acquisition & Deployment
* Determine the selection and appropriate usage of automated test tools and data collection tools.

Operational Management
* Develop and write test plans and scripts for tracking defects and fixes in product development, software application development, information systems, and operations systems.
* Create and communicate test plans and scripts that will determine optimal application performance according to specifications; revise as needed.
* Conduct internal audits to measure and assure adherence to established QA standards for software development, application integration, and information system performance, and corresponding documentation.
* Coordinate testing of new software to ensure integration into IT services meets functional requirements, system compliance, and technical specifications.
* Communicate test progress, test results, and other relevant information to project stakeholders and executive management.
* Manage all members of the quality assurance and service transition team, and ensure that aggressive deadlines are met.
* Train, coach, and mentor staff members.
* Plan and conduct performance appraisals of staff.
* Cultivate and disseminate knowledge of best practices.

Problem Management
* Apply established metrics to determine the readiness, quality, and operability of software, systems, and services due for release to clients and/or within the enterprise.
* Experience with statistical reporting and analysis.
* Excellent PC skills and technically fluent in programming languages in any of the following: SAS, R, C, Python, as well as Structured Query Languages.
* Proven data analysis, data verification, and problem-solving abilities.
* Experience with case analysis, root cause analysis, benchmarking, optimization models, and the Deming Cycle.

Minimum Qualifications
The successful candidate will possess the following required qualifications:

* Bachelor's degree in software engineering, computer science, or business administration and at least seven years direct experience managing aspects of a QA/Testing program; or any equivalent combination of education, training and experience.

The following knowledge, skills, and abilities are required:

* Strong knowledge of system testing metrics, best practices and methodologies.
* Direct hands-on experience with ad hoc query programs, automated testing tools, and reporting software.
* Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts.
* Proven data analysis, data verification, and problem-solving abilities.
* Experience with statistical reporting and analysis.
* Excellent PC skills and technically fluent in software development lifecycle models.
* Good project management skills and/or substantial exposure to project-based work structures.
* Exposure to ITIL or other IT Service management framework.

Preferred Qualifications
The preferred candidate will possess the following additional qualifications:

* Experience testing enterprise applications, web and mobile applications, and black box scenarios.
* ITIL Foundations certification
* Proven experience in Ensemble and Regression methods, Dimensionality Reduction techniques, Clustering, and CART.

Special Instructions to Applicants
Applicants must submit a resume, a cover letter and a list of three professional references with their online application.

Is this a security sensitive position?

Driving a University Vehicle?

Job Open Date

Job Close Date
Open Until Filled

Pay Rate
Salary commensurate with experience

Pay Basis

Job Type
Full-time Permanent

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Job No:
Posted: 6/14/2018
Application Due: 7/12/2018
Work Type: