Emergency Communications & Records Director

Job description

University of Colorado Denver l Anschutz Medical Campus

University Police Department

Emergency Communications & Records Director

Position #1985 - Requisition #13914

* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *

The University Police Department has an opening for a full-time, University Staff (unclassified) Emergency Communications & Records Director position.

The University of Colorado Anschutz Medical Campus ranks among the top institutions nationally in clinical care, education and research. Its 230-acre campus, designed to enhance collaboration and interprofessional education, hosts the College of Nursing; the Schools of Dental Medicine, Medicine, Pharmacy, and Public Health; the Graduate School; a Health Sciences Library; and two hospitals. Strategically located contiguous to the campus are a biosciences research park and the soon-to-be-completed Veterans Hospital. CU Anschutz offers two undergraduate degrees, 35 graduate degrees, and five first-professional programs. More than 4,000 students learn alongside faculty members who also make meaningful medical discoveries and provide expert clinical care through 1.5 million patient-visits annually. A hub for research and innovation, CU Anschutz receives over $400 million in research awards each year and has filed 1,300 patent applications and formed 53 new companies since 2002.

Position Emphasis:

It is the responsibility of the Emergency Communications & Records Director to manage, direct, supervise, coordinate and implement Police Communications Center services and operations including police and fire dispatch and 911 services, police records and property, and security monitoring services within the University of Colorado Denver | Anschutz Police Department at the Anschutz Medical Campus.

Examples of Duties Performed:

  • Exercise direct supervision over Police Communications Supervisors and Records/Property Manager.
  • Oversee the Communications Unit, their staffing, technology support, and the strategic direction of the group.
  • Participate in the development and implementation of goals, objectives, policies and priorities for assigned functions; recommend and implement resulting policies and procedures.
  • Identify opportunities for improving service delivery methods and procedures; identify resource needs; review with appropriate management staff; implement improvements.
  • Direct, coordinate and review the work plan for police communications center; monitor work flow; review and evaluate methods and procedures; meet with staff to identify and resolve problems.
  • Oversee, direct, and participate in the development and administration of the assigned annual budget; participate in the forecast of funds needed for staffing, training, equipment, materials and supplies; monitor expenditures.
  • Research, analyze and evaluate technical systems and equipment including computers, radios, recording equipment and telephones for program use; direct maintenance and repair schedules; direct purchases of new equipment.
  • Select, train, motivate and evaluate assigned personnel; provide or coordinate staff training; work with employees to correct deficiencies.
  • Serve as the liaison for the Communications Center with other divisions, departments and outside agencies; negotiate and resolve sensitive and controversial issues.
  • Serve as staff on a variety of boards, commissions and committees and be the primary PSAP Manager.
  • Provide responsible staff assistance to higher-level management staff.
  • Conduct a variety of organizational studies, investigations and operational studies; recommend modifications to assigned programs, policies and procedures as appropriate.
  • Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of public safety communications, records and monitoring centers.
  • Respond to and resolve difficult and sensitive citizen inquiries and complaints.
  • Oversees, or causes to be overseen, quality assurance on all calls for service and public contacts.
  • Serve as CCIC/NCIC Coordinator for the department, overseeing training, security and use of National and Colorado Crime Computer.
  • Oversee the Records, Property & Evidence unit to include accurate record keeping, NIBRS reporting, staffing and training, adherence to prevailing police practices and strategic direction.
  • Perform related duties and responsibilities as required.

Salary and Benefits:

The hiring salary range for this position is $86,000 - $95,000 and is negotiable and commensurate with skills and experience.

This position is not eligible for overtime compensation

The University of Colorado offers a full benefits package. Information on University benefits programs, including eligibility, is located at https://www.cu.edu/employee-services.

The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.


Minimum Qualifications:

  • Bachelor's degree from an accredited college or university in Business Administration, Management, Public Administration, communications, or closely related field, and a minimum of five years program management work.
  • Six or more years of combined experience as a public safety dispatcher and police records technician is required.

  • Four years of progressively responsible experience in police communications and records may substitute for the degree.
  • A masters or doctorate degree from an accredited college or university in Business Administration, Management, Public Administration or a related field, and a minimum of four years' experience of supervision or program management work in public safety dispatching or records may be substituted for the required work experience.

  • Must be willing to be sedentary, sitting for long periods of time
  • Must be willing and able to work in a confined workspace
  • Must be willing and able to work long hours, various shifts, weekends, and holidays
  • Must be willing and able to provide off-hour phone contact information to be accessible during non-work hours in case of emergencies or to cover unscheduled staffing shortages
  • Must be willing and able to pass a Civilian Police Department Background Check which will include: Personal History Questionnaire, Integrity Interview, Polygraph, Finger Print Check, Drug Screen, Credit/Civil Check, Criminal History and Driving Infractions Check, and Reference Checks

Preferred Qualifications:

  • Five or more years in Public Safety Communications and Records in a Supervisory role
  • Five or more years of experience as: CCIC Coordinator; Records Management System Administrator; Recording System Administrator
  • CCIC/NCIC, CCRN, and/or NIMS Certifications

Knowledge, Skills and Abilities:

  • Possesses an advanced understanding of the radio system's operations.
  • Ability to execute complex written and oral instructions. Compiles computerized statistical data reports.
  • Excellent oral and written communication skills.
  • Ability to read, understand and interpret written materials, often of a technical or detailed nature.
  • Ability to remember situations, details, law, regulations, procedures, policies and the like.
  • Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
  • Establish and maintain effective, collaborative positive working relationships with those contacted in the course of work.
  • Knowledge of the principles of Emergency Operations Planning is desirable.
  • Exceptional interpersonal and leadership skills in dealing with subordinates, supervisors and the general public.
  • Knowledge of the methods and practices of university law enforcement, including knowledge of criminal laws, rules of evidence, CORA and community policing principles.
  • Knowledge of Clery Act, FERPA, applicable sections of title VII, IX, and other federal rules and regulations and how they relate to the operations of a university police department.
  • Knowledge and experience with, supervisory techniques, management principles, and police organizational leadership.
  • Knowledge of physical security technology.
  • Ability to plan, direct, and evaluate the work of subordinates.
  • Ability to develop, implement, and assess goals and departmental objectives and to communicate through written policies and procedures.
  • Demonstrated ability to exercise sound judgment and exhibit leadership in sensitive and emergency situations and making critical decisions.

Special Instructions to Applicants:Required Application Materials: To apply, please visit: http://www.cu.edu/cu-careers and attach: 1. A letter of application which specifically addresses the job requirements and outlines qualifications 2. A current CV/resume 3. List of three to five professional references (we will notify you prior to contacting both on and off-list references) Questions should be directed to [email protected]

Application Materials Required:Cover Letter, Resume/CV, List of References

Application Materials Instructions:Application Deadline: Applications are accepted electronically ONLY at www.cu.edu/cu-careers. Applications will be accepted until finalists are identified, but preference will be given to complete applications received by June 27, 2018. Those who do not apply by this date may or may not be considered.

Job Category: Business Services

Primary Location: Aurora

Department: U0001 -- Denver-Anschutz Administration - 60039 - ADM-VCAF University Police

Schedule: Full-time

Posting Date: Jun 13, 2018

Closing Date: Ongoing

Posting Contact Name: Rhonda Truesdale

Posting Contact Email: [email protected]

Position Number: 00001985





Diversity Profile: University



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Job No:
Posted: 6/14/2018
Application Due: 8/13/2018
Work Type: