DS - Admin/Support Services
Nature of Responsibilities: Analyze departmental training needs. Collaborate with Dining Services administrative team and other colleagues to coordinate, develop, and administer world class training programs in line with Duke Dining policies, procedures, and strategic goals. Monitor completion of required training, evaluate and modify programs as warranted. Conduct ongoing benchmarking. Create and maintain a training resource center. Serve as the primary appeals administrator for Duke Dining. Supervise office staff and handle various administrative duties.
1. Analyze training needs. Coordinate, develop, conduct and/or administer training programs for the different segments of Duke Dining to ensure compliance with policies, procedures and strategic goals. Collaborate with Duke Dining administrative team on development and scheduling of training. Implement systems to monitor, analyze and audit completion of required training for all Duke Dining team members. Continuously evaluate effectiveness of training programs and prepare reports. Determine and implement enhancements/changes. Conduct ongoing benchmarking research of current training topics, concepts, techniques and programs to ensure cutting edge approaches to all training programs. Maintain a resource training center for relevant subjects to be utilized by dining departments and team members. Formulate and compile training programs, manuals and other training aids. Update training materials on a regular basis. Maintain an up-to-date Duke Dining Services Policy manual and other related records; interpret new directives, policies and regulations and inform appropriate personnel of changes. 55%
2. Serve as the primary appeals administrator for Duke Dining using good judgment and excellent customer service skills. Respond to requests in a professional and timely manner. Work independently to resolve appeals and determine any special accommodations. Defuse tense situations and work personally with customers, students, and parents to find resolution. Follow up personally to determine customer satisfaction with the process. Prepare regular reports on adjudication of appeals. 25%
3. Identify resources needed to accomplish objectives and provide input to annual budgetary requirements for training operations. Serve as primary liaison with external visitors and develop agendas for visits and tours. Coordinate with all parties involved with each visit to ensure Duke Dining is prepared to be at its best. Assist with planning and execution of special events for Dining Services. Recruit, train, supervise and conduct performance reviews for nonexempt and student staff in the Dining Office. 20%
Required Minimum Qualifications Education:
Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree in a relevant field. Experience: Work requires one year of directly related experience in an instructional or operational role. Additional experience preferred. Certifications Acquire and maintain appropriate certifications such as Master Trainer - AllerTrain and Certified Instructor/Proctor - ServSafe Specific Skills and Competencies
• Basic expertise in training curriculum development relevant to dining services personnel
• Competency in basic assessment methods
• Cultural competency demonstrated via success in working as part of a team as well as with individuals of
diverse backgrounds and skills
• Excellent interpersonal, presentation, oral and written communications skills
• Excellent organizational skills with respect to handling multiple projects/priorities and meeting deadlines
Conflict resolution skills
1469 TRAINING REP
Job Family Level
Full Time / Part Time
Regular / Temporary
Duke University is an Affirmative Action/Equal Opportunity Employercommitted to providing employment opportunity without regard to anindividual's age, color, disability, gender, gender expression, genderidentity, genetic information, national origin, race, religion, sex,sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation,creativity, and belonging. Our collective success depends on the robustexchange of ideas—an exchange that is best when the rich diversity ofour perspectives, backgrounds, and experiences flourishes. To achievethis exchange, it is essential that all members of the community feelsecure and welcome, that the contributions of all individuals arerespected, and that all voices are heard. All members of our communityhave a responsibility to uphold these values.
Essential Physical Job Functions:Certain jobs at Duke University and Duke University Health System mayinclude essential job functions that require specific physical and/ormental abilities. Additional information and provision for requests forreasonable accommodation will be provided by each hiring department.
Work requires analytical, communications and organizational skillsgenerally acquired through completion of a bachelor's degree program.
Work requires one year of experience in an instructional or operationalrole directly related to the field that will be trained.OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Auto req ID
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, genetic information, gender, gender expression, gender identity, national origin, race, religion, sexual orientation, or veteran status.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.