Tuition Classification Officer
This position manages the tuition classification process for all students which includes, but is not limited to, reviewing unusual circumstances relating to tuition classification, evaluating supporting evidence of CO domicile, executing residency decisions, and sending follow-up communication to students or their authorized representatives; strictly adhering to the Family Educational Rights and Privacy Act (FERPA) as well as processing tuition classification appeals. The Tuition Classification Officer (TCO) will advise students and staff on different aspects of the tuition law.
This position also ensures that the University is in compliance with policies and guidelines set by the Colorado Department of Higher Education and tuition law. A high level knowledge of state and federal state law (C.R.S. § 23-7-101, et. seq., judicial decisions that apply to all public institutions of higher education in CO, Title 8 of Code of Federal Regulations, and CDHE policy) and Family Education Rights and Privacy Act (FERPA) is required. This position requires the ability to independently research, interpret, and adhere to complex regulations. The TCO will assist in planning, streamlining, and advancing processes and procedures relating to tuition classification.
Metropolitan State University of Denver is an equal opportunity employer.
Tuition Classification Officer
Salary for Announcement
The beginning of the salary range for this position is $40,041. The final salary will be commensurate with education and experience
Full Time Administrators
40% - Review, evaluate, and apply thoughtful judgment in determining residency status of applicants. Critically evaluate supporting evidence of CO domicile, adhere to regulations governing tuition classification and render decisions regarding applicants' eligibility for in-state tuition. Review residency correction and petition forms, military residency forms, and determine eligibility for Western Undergraduate Exchange (WUE). Send notification to students regarding residency decisions and conduct follow-up via email, phone, or in-person.
30% - Meet and counsel students on policies and procedures relating to tuition classification. Respond to tuition classification inquiries via email, phone, and in-person. This position is responsible for communicating residency status to students, and if appropriate, provide information on appeals processes. In addition, the position may answer general questions about the University and various departments; therefore, a broad based knowledge of the school and our policies and procedures are required.
10% - Chair the Tuition Classification Review Committee, which examines evidence and documents submitted by the student as part of the appeal process and provides essential information on laws and University policies and procedures to assist the committee members in making an appropriate final decision. Communicate residency decisions, which include appeals, to students and provide detailed, logical and empathetic reasoning for these decisions; strictly adhering to guidelines set by the Family Educational Rights and Privacy Act (FERPA).
5% - Collaborate with other offices to ensure student success by developing and maintaining effective communication with internal and external constituents around tuition classification processes. This includes, but is not limited to, offering regular trainings and workshops for professional and/or student staff, sitting on various committees within the institution and community, meeting with other offices on new processes, update university publications and forms, and serve as the single point of contact for specific student populations.
5% - Input applications into Banner that are received electronically (via web, email, fax) or by mail. The applications are divided into various categories, including traditional, non-traditional, transfer and readmit students. These categories all carry their own individual set of procedures, standards, and policies that have to be learned and followed with total accuracy. It may also require extensive research and adherence to a complex procedure list and the use of multiple Banner forms. Process credential documents such as GEDs, ACT/SAT, and high school transcripts
5% - Evaluate processes and implement strategies for continuous improvement. Run reports utilizing the CRM to monitor quality assurance and compliance with established procedures.
5%- Other duties as assigned.
- Experience working in a higher education setting.
- Experience working in Admissions or Enrollment Services.
- Experience in residency determination in a higher education setting
- Experience with a Student Information System; Banner or comparable system
- Experience with a Customer Relationship Management (CRM) system; Slate , Recruit or comparable system
- Experience providing customer service
- Bachelor's degree or an equivalent combination of education and related experience (one year of education is equal to two years of experience)
- Two years of experience in admissions processing
- Two years of experience in residency determination in a higher education setting
- Two years of experience working in a higher education setting
- Two years of experience working in Admissions or Enrollment Services
- One year experience in admissions processing of international students
- Experience working in a high volume and fast pace environment
- Bilingual (English/Spanish preferred)
- Banner experience
- Knowledge of Colorado's tuition classification law
- Demonstrated ability to research and analyze information and come to appropriate conclusions, employing complex policies and procedures
- Experience or ability to work in compliance with rules of confidentiality and FERPA
- Experience working with a diverse student population
Open Until Filled
Special Instructions to Applicants
MPORTANT: In order to be considered as an applicant you must apply via the online application system, www.msudenverjobs.com.
References refers to a list of three professional references and their contact information.
Official transcripts will be required of the candidate selected for hire.
Complete applications received by June 26th, 2018 will receive full consideration. Position is open until filled.