Parking Enforcement Officer
*Please note that this is a full-time 9 month position returning each August.*
Summary: The Parking Enforcement Officer patrols Wake Forest University parking areas to issue citations for vehicles in violation of university parking rules and regulations. Assists with special projects involving parking and transportation on campus. This position interacts daily with the public, representing the Parking and Transportation Department.
- Enforces basic university parking rules and regulations, including parking permits, uses and restrictions, to include all areas as directed by the Manager.
- Assists faculty, staff, students, and public with problems, questions, or directions while on duty.
- Issues citations for parking violations, using hand held computer system to write violations.
- Enforces the university policy on towing / booting and releasing vehicles.
- Prepares clear, concise written and verbal reports, such as occupancy reports, parking lot counts, and other reports as requested.
- Conducts parking lot usage counts as requested by Director.
- Checks parking lots and university property for damaged property, unsafe conditions, missing signs, provides parking lot maintenance, and improvement suggestions.
- Performs courier duties involving confidential matters.
- Assists with university sponsored events (i.e. Project Pumpkin, Special Olympics, commencement and summer athletic camps).
- Install and remove a vehicle boot, as requested.
- Prepares and presents testimony in campus judicial proceedings.
- Closes and reserves parking lots for special events, as needed.
- Reroutes traffic through placement of cones, barricades and signs as directed.
- Assists stranded motorists.
- Authority, given by the University, to issue and affix citations for parking violations as stated by the Parking and Transportation Advisory Committee and approved by the President of the University.
- Assists with processing faculty, staff and student vehicle registration and distribution, as needed.
- Assists with shuttle bus operation, on occasion.
Required Education, Knowledge, Skills, Abilities:
- High School diploma with two years related experience, or an equivalent combination of education and experience.
- Ability to meet the requirements of the University’s automobile insurance.
- Knowledge of basic university parking practices and procedures, or ability to learn in a short period.
- Knowledge of public event safety and crowd control principles, procedures, regulations, and standards.
- Ability to communicate effectively, both verbally and in writing.
- Ability to maintain confidentiality of records and information.
- Ability to resolve difficult or stressful customer service issues courteously, tactfully and fairly.
- Ability to use a computer for report writing, timekeeping and on-line training.
- Basic radio operational procedures and knowledge.
- Ability to successfully complete First Aid, CPR and Bloodborne Pathogen training.
- Ability to work during holidays, weekends, day and night shifts with possible additional overtime.
- Ability to work in adverse weather conditions. Subject to inside and outside environmental conditions; subject to occasional extreme heat and cold; subject to hazards.
- Ability to walk or stand for long periods.
- Heavy work, exerting up to 100 pounds of force occasionally and/or up to 50 pounds of force frequently and/or up to 20 pounds of force constantly to move objects. Climbing, crouching, standing, walking, lifting, talking, hearing.
- Visual acuity is required to observe unauthorized conditions, unsafe/hazardous situations, behaviors or individuals, to describe physical descriptions of people, articles, vehicles or activities, to view suspicious activities, to complete written reports and view computer terminals.
Preferred Education, Knowledge, Skills, Abilities:
- Parking enforcement, security or law enforcement experience in a campus environment.
- Responsible for own work.
Note: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.
In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.
Wake Forest seeks to recruit and retain a diverse workforce, and encourages qualified candidates across all group demographics to apply.
Winston-Salem, North Carolina, United States