Career and Employment Services Coordinator
Career and Employment Services Coordinator
University of Puget Sound
Job ID: 4272
Location: Career and Employment Services
Full/Part Time: Full-Time
Position Description:Ensures effective, efficient, and continuously improving Career & Employment Services (CES) operations and event coordination. In support of students' career development, maintains current knowledge of the full range of CES and general job search resources. Assesses student needs and provides appropriate information and referrals. Supervises seven student staff members who provide primary reception services. Facilitates exceptional reception support and relationship development for CES, ensuring that all constituent interactions result in distinctive service that welcomes, engages, and serves students, employers, alumni, and other constituents. Supports employer relations activities and evaluates job and internship opportunities. Apprises Student Employment Advisor of trends, strategic issues, concerns, and opportunities for progressive advancement.
Takes initiative to understand the needs of our constituents (both internal and external) and makes recommendations for continually improving services to support constituents. Thinks creatively, utilizes evaluative data and seeks input from others to ensure the best service delivery.
Plans, coordinates, and executes efficient and effective office operations to ensure a pleasant, welcoming, and orderly office environment.
Supports outstanding employer service/experiences that distinguish Puget Sound in relation to other institutions. Supports logistics for recruitment visits, resume drops, and other activities as needed in support of employer relations program.
Oversees job and internship posting/mining activities and approval process to ensure current, detailed position descriptions that meet the varied needs, interests, and talents of Puget Sound students.
Troubleshoots student account issues in Symplicity job posting systems and provides the best experience possible for all system users.
Manages CES e-mail account and makes informed, appropriate, and timely referrals/responses.
Manages I-9 collection process including collection and verification, data entry and filing, paying particular attention for non-routine circumstances and alerting appropriate CES staff members as needed. Regularly engages in review of federal regulations and ensures compliance. Provides training and instructions for CES staff and supervisors.
Provides individualized career services in alignment with CES goals and objectives. Coaches students and recent graduates to effectively use the full range of CES resources (e.g., career resource library, handouts, CES online resources), the internet and other external resources.
Partners with CES colleagues to prepare and present information to students individually and in groups.
Oversees public areas of CES to promote a high level of professionalism and oversees provision of and, as a key, visible representative of CES, provides exceptional customer service by warmly greeting constituents, identifying needs, providing assistance or making informed and appropriate referrals. Explains policies and procedures, schedules and prepares for appointments, distributes informational materials. Oversees review and processing of correspondence and forms.
Coordinates CES events in alignment with goals and objectives. Seeks out opportunities to engage alumni and other strategic partners; supports Employer Relations Manager with alumni employer events.
Leads steering committees of CES team members and/or other stakeholders for overall event planning, promotion, execution and post event evaluation/debrief. Manages and oversees logistical aspects of event in collaboration with Facilities Services, Dining and Conference Services, Security Services, and other campus partners.
Effectively completes student employment verification requests.
Tracks individual and event client interactions using on-line database to record records in accordance with relevant policies.
Other duties as needed.
Orients, trains, and evaluates approximately seven student staff members who, as advocates for CES programs and services, provide vital reception and program support.
Provide ongoing supervision and mentorship to student staff members, acting as a professional role model and coach.
Coordinates work schedules, authorizes time worked reports, manages system access, ensures timely completion of related employment documentation (e.g. I-9, W-4, confidentiality agreements).
Creates and updates training materials, standard operating procedures, and other communication vehicles.
Special Event Coordination: Monitors budget and stays within budgetary guidelines.
Reconciles office budget, verifying expenses and ensuring items are attributed to the appropriate account and line item. Consults with CES staff members about this process as needed.
Knowledge, Skills, and Abilities
Ability to consolidate information from various sources to reach sound decisions.
Ability to set effective work goals, establish priorities, and plan well in order to produce quality work.
Ability to execute effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals.
Profession-specific knowledge, skills, and abilities.
Ability to manage confidential information and sensitive situations.
Ability to help develop others' knowledge, skills, and abilities.
Ability to actively engage clients in conversations designed to promote self-awareness and decision-making.
Ability to foster confidence and trust.
Ability to work independently and as a team member.
Ability to adapt to rapidly changing environment where needs are constantly evolving.
Interpersonal and communication skills that foster harmonious relations with constituents
Knowledge of grammar and principles of professional correspondence.
Proficient using common technology tools and software.
Ability to appropriately handle confidential information and/or sensitive situations.
Interpersonal and communication skills that foster harmonious relations with constituents.
Demonstrates gracious and responsive attitude when immediate service is requested (interruptions from both internal and external constituents).
Prefer three years of job-related experience; job-related education may substitute for up to two years of job-related experience.
Experience related to career development, student employment, human resources, financial aid, or related field is desirable.
Must demonstrate a strong customer service orientation and have the ability to organize, analyze, prioritize, and problem-solve within a fast-paced office environment with frequent interruptions. Ability to work and move projects forward with temporary ambiguity.
Exceptional communication skills and ability to work with small and large groups.
Must demonstrate a strong customer service orientation and have the ability to organize, analyze, prioritize, and problem-solve within a fast-paced office environment with frequent interruptions.
Must have a commitment to liberal arts education and cultural diversity.
Ability to respectfully work, communicate and provide leadership within a diverse campus community
We acknowledge the richness of commonalities and differences we share as a university community; the intrinsic worth of all who work and study here; that education is enhanced by investigation of and reflection upon multiple perspectives.
We aspire to create respect for and appreciation of all persons as a key characteristic of our campus community; to increase the diversity of all parts of our University community through commitment to diversity in our recruitment and retention efforts; to foster a spirit of openness to active engagement among all members of our campus community.
We act to achieve an environment that welcomes and supports diversity; to ensure full educational opportunity for all who teach and learn here; to prepare effectively citizen-leaders for a pluralistic world.
Puget Sound is committed to an environment that welcomes and supports diversity. We seek diversity of identity, thought, perspective, and background in our students, faculty, and staff. To learn more please visit: http://www.pugetsound.edu/about/diversity-at-puget-sound/
Compensation and Benefits: Decisions about starting salaries are made based on the extent and relatedness of the candidate's education and experience and on internal equity and market considerations.
This position is non-exempt from the provisions of the Fair Labor Standards Act.
Puget Sound offers a generous benefits package. For more information, visit: http://www.pugetsound.edu/about/offices--services/human-resources/overview-of-university-benefit/.
Application Deadline: Search and selection procedures will be closed when a sufficient number of qualified candidates have been identified. Review of applications will begin on June 18, 2018, and will continue until the position is filled.
Applications submitted without the required attachments will not be considered.
Letter of Interest
All offers of employment are contingent on successful completion of a background inquiry and if applicable for the position, drug screen, physical test and functional assessment.
The University of Puget Sound is an equal opportunity employer.
How to Apply
For complete job description and application instructions, visit: www.pugetsound.edu/employment
About Puget Sound
Puget Sound is a selective national liberal arts college in Tacoma, Washington, drawing 2,600 students from 48 states and 20 countries. Puget Sound graduates include Rhodes and Fulbright scholars, notables in the arts and culture, entrepreneurs and elected officials, and leaders in business and finance locally and throughout the world. A low student-faculty ratio provides Puget Sound students with personal attention from faculty who have a strong commitment to teaching and offer 1,200 courses each year in more than 40 traditional and interdisciplinary fields, including graduate programs in occupational and physical therapy and in education. Puget Sound is the only nationally ranked independent undergraduate liberal arts college in Western Washington, and one of just five independent colleges in the Pacific Northwest granted a charter by Phi Beta Kappa, the nation’s most prestigious academic honorary society. Visit "About Puget Sound" (http://www.pugetsound.edu/about) to learn more about the college.
As a strategic goal and through our core values, University of Puget Sound is committed to an environment that welcomes and supports diversity. We seek diversity of identity, thought, perspective, and background in our students, faculty, and staff. EOE/AA