Customer Relationship Manager

Job description

Customer Relationship Manager
Georgia Southern University

Requisition Number: STA002009

Department: 3900700201-Information Technology Servic

Position Status: Full-Time

Position Summary:
Information Technology Service. The Customer Relationship Manager supervises IT Service Specialists who provide desktop support for hardware, software, peripherals, and various services across the Windows and Macintosh operating systems including, but not limited to: installation, configuration, troubleshooting, consultation, training, and first line of support for audio/visual equipment.

Essential Functions

  • Monitors, tracks and resolves tickets assigned to support area queue.
  • Manages a team of full-time IT Service Specialists including setting work schedules, assigning tasks and setting expectations.
  • Manages team of student employees that are utilized to supplement delivery of services.
  • Manages special projects or technical requests submitted by customers.
  • Develops and delivers Service Level Agreements to assigned customers along with monitoring to ensure that response times are met.
  • Works with colleagues to develop a training plan for technical staff to include full-time and student employees.

    Georgia Southern University is a Tobacco Free Campus.

    Minimum Education Required:
    Bachelor’s Degree

    Could a level of job-related experience higher than the minimum required for the position substitute for the minimum level of education?: No

    Minimum Experience Required:
    Three or more years of related work experience

    Could a level of education higher than the minimum required for the position substitute for the minimum level of job-related experience?: No

    Knowledge, Skills & Abilities:
    Effective communication (verbal and written), organization and human relations skills; ability to work well in a diverse environment; proficiency with computer and Microsoft Office Applications software including word processing, spreadsheets, and databases; legally authorized to work in the United States; successful completion of background investigation prior to employment.

    Preferred Education:

    Preferred Experience::

    Salary Range: Commensurate with experience

    Job Open Date: 06/12/2018

    Job Closing Date: 7/3/2018

    Special Instructions Summary:

    To apply, visit:

    Georgia Southern University provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-5468 or HR-TDD: (912) 478-0791.





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    Job No:
    Posted: 6/13/2018
    Application Due: 7/4/2018
    Work Type: