Assistant II

Jun 12, 2018
Institution Type
Four-Year Institution

Assistant II

Job Description & Salary Range

UC Title: ____ Assistant II

Position Number: 10003800

Reports to: Supervisor Patient Relations

Working Title: Patient Relations Assistant

Cost Center: Patient Relations (8670)

Bargaining Unit: CX

FLSA: Nonexempt

Job Code: 4723

Date Created: 05/06/2018

Shift: Variable Shift

Hours: 40.00

Position Summary:

The incumbent provides a wide range of services to ensure a safe, positive, welcoming, and helpful environment for patients, family members, and guests. Delivers a high level of customer service, creating a professional and positive first impression. Provides visitor tracking as requested.

Salary Range:

Rate Minimum $18.97 Midpoint $22.92 Maximum $26.86

Required Qualifications:

Ability to establish and maintain effective working relationships across the HealthSystem

Ability to maintain a work pace appropriate to the workload

Ability to make quick and sound decisions based on individual situations in order to meet customer needs

Effectively responds to the emotional, distraught and/or difficult behavior of guests

Excellent written and verbal communication skills in English

Experience with Word and Excel

Must be able to understand and apply behaviors that are sensitive to diversity of different cultures

Must be willing to work flexible shifts, including occasional weekends, holidays and overtime as assigned

Must demonstrate customer service skills appropriate to the job

Must maintain a clean, well groomed, professional appearance at all times

Must possess the skill, knowledge and ability essential to the successful performance of assigned duties

Preferred Qualifications:

Bilingual in English and Spanish

Knowledge of University and medical center organizations, policies, procedures and forms

Knowledge of medical terminology

Prior experience working in a customer service position, preferably in a hospital or clinic setting

Physical, Mental & Environmental Demands:

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

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