User Services Consultant Il

Job description

San Marcos, TX

Texas State University

User Services Consultant Il

Job Number: 2018408

Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.
1. Experience providing Tier III level support for Windows 7 and 10
2. Experience with enterprise desktop management solutions (ex: SCCM, LANrev, JAMF, LANDESK, etc.)
3. Experience with Microsoft Active Directory OU structure, security roles, and object management
4. Experience with Windows Group Policy Management
5. Experience with scripting and task automation
6. Experience provisioning and utilizing virtual desktops
7. Experience collaborating with technical contacts on various projects and implementations
8. Must be a highly motivated, dependable self-starter that works well in a team environment
9. Must have effective verbal, written and interpersonal communication skills
10. Must be willing to work additional or non-standard hours to complete projects and meet deadlines

Preferred Qualifications
Experience with managing technical resources in an academic setting or other learning environments
Experience providing Tier III level support for macOS 10.10 through 10.12
Experience with software package development, testing and deployment for PC's
Experience with software package development, testing and deployment for Mac's
Experience in support and management of Windows Server 2012 and higher
Experience with App-V or another enterprise level software virtualization solution
Experience with an enterprise level Mobile Device Management solution, primarily for iOS
Administration experience in Microsoft SCCM (or equivalent Windows desktop management system)
Administration experience in Ivanti LANrev (or equivalent Mac desktop management system)
Experience with developing and deploying highly customized Operating System images for Windows 10
Experience with developing and deploying highly customized Operating System images for macOS 10.12+
Experience with programming languages (SQL, C#, JavaScript, etc.)
Experience with software license server setup and management (FlexLM, LMTools, Sentinel, etc.)
Administration experience with an enterprise level encryption solution
Experience managing print servers and print management solutions
Administration experience with Cherwell Service Management (or equivalent service management / ticketing system)
Familiar with ITIL Foundations and Change Management basics

Job Description
The department of Technology Resources - Client Services seeks a highly qualified technical professional to assist with the day-to-day management of University owned computing devices. Primary duties include; the successful development, delivery and maintenance of both Apple and Microsoft Operating System images, task sequences and profiles, the creation, customization, delivery and maintenance of software packages, mobile device management, configuration of Group Policies, administration of print servers, license managers, encryption servers, service delivery and desktop management tools, patch-management, and consulting with faculty, staff and the university technical community on best practices and advanced technical issues.

Job Duties
Desktop management of University computing equipment
Administration and support of campus encryption solution
Software package development and delivery for Apple and Windows devices
Apple and Microsoft Operating System image/build development, deployment and maintenance
Print server management and maintenance
License server management and maintenance
Advanced troubleshooting of systems and network problems
Administration and support of service delivery systems and applications
Provide advanced technical support and consultation to a very diverse user base
Work with vendors and outside technical contacts to implement reliable solutions for a variety of technical issues
Must be capable of multi-tasking and be willing to quickly and efficiently embrace change
Perform other duties as assigned

Additional Information to Applicants

Job Open Date 06/08/2018
Job Close Date

Job Close Date (Posting closes at midnight)
Open Until Filled Yes
Normal Work Days Monday, Tuesday, Wednesday, Thursday, Friday
Normal Work Hours Start 8:00AM
Normal Work Hours End 5:00PM
Legal and Required Notices
Texas State University, to the extent not in conflict with federal or state law, prohibits discrimination or harassment on the basis of race, color, national origin, age, sex, religion, disability, veterans' status, sexual orientation, gender identity or expression.

Employment with Texas State University is contingent upon the outcome of record checks and verifications including criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.

Texas State University is a tobacco-free campus. Smoking and the use of any tobacco product will not be allowed anywhere on Texas State property or in university owned or leased vehicles.

Texas State University is a member of the Texas State University System. Texas State University is an EOE.

Texas State is committed to increasing the number of women and minorities in administrative and professional positions.

Why work @ Texas State?

  • Amazing health insurance: various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents!
  • Generous paid time off: vacation, holidays, sick days and many more!
  • Excellent work life balance resources: mother and family-friendly resources in addition to a comprehensive FREE wellness program
  • Great professional development opportunities: choose from a variety of workshops, training, online learning and even access educational leave opportunities and reimbursement for academic courses
  • An inclusive Bobcat community: join our many social networks offered on and off-campus
  • Retirement peace of mind: TRS pension, retirement plans and voluntary saving options with generous employer contributions

    By joining the Texas State Bobcat team, you'll be a part of one of the most beautiful, diverse, and growing universities in the nation.

    For full application instructions and position description, please visit the Texas State Job Board





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    Job No:
    Posted: 6/12/2018
    Application Due: 8/11/2018
    Work Type: