Sr Assoc Dir, Administration

Clemson, SC
Jun 12, 2018
Institution Type
Four-Year Institution
Clemson University

Location Mell Hall
Full/Part Time Full-Time
Regular/Temporary Regular


Position reports to the Director of Finance & Administration, responsible for expanding and transforming the platform capabilities of occupancy planning and demand management validation. These functions are currently delivered through StarRez, a third party housing management system which includes the housing student portal. This position oversees the comprehensive marketing & communications efforts for the department. The position is a dedicated resource to deliver a best-in-class occupancy management and operations systems.

60% - Essential - Occupancy Management & Planning: Provide leadership, direction, and motivation to the occupancy planning function, including (2) direct reports, (2) indirect reports who manage assignments and summer camps and conferences. Ensure the function deploys the correct targeted operating model through the various business cycles and align for increased portfolio repositioning. Reduce unintentional vacancy, ensure data integrity to enable sound enterprise decision making, and optimize space utilization through innovative methods and technology applications. Support ongoing enterprise strategy development and ensure that tactical site plans can effectively achieve desired end-state.

20% - Essential - Marketing & Communications: Oversees and guides the development and implementation of comprehensive communication and marketing plans, strengthening the visibility, stature, and reputation of the department while maintaining brand standards for the department and the University. Provides guidance on strategic marketing goals and outcomes and identifies key internal and external communications challenges, opportunities, and initiatives.

10% - Essential - Housing Management System: Oversees vendor's enhancements of occupancy planning tools and associated process improvements to position the function that effectively manages increased portfolio scale and improved service delivery. Reviews and enhances disaster preparedness strategy for the occupancy planning function and provide leadership during business-continuity management events, conduct due diligence in connection with and perform additional job duties as requested. Oversees the user provisioning and de-provisioning procedures for StarRez and other external applications associated.

10% - Essential - Operations: Communicate relevant occupancy planning program topics professionally with senior management, governance committees, staff, peer support services teams, and internal client constituents in both written form and through in person presentations. Must be recognized by internal clients and support services peers as a strong performer, responsive, and a reliable partner. Provide useful and informative benchmarking reports on a weekly/cyclical demand. Ensure execution of work requests, documentation/ process compliance, and innovation, which results in a productive work environment.

A bachelor's degree in computer science or a related area and experience in computer system development and modification. Relevant experience may be substituted for the Bachelor's degree on a year for year basis.

Comprehensive Job Knowledge - Comprehensive knowledge of theories and practices and ability to use in complex, difficult and/or unprecedented situations

Manages Work of Others - Manages work of others including hiring, terminating, training and developing, reviewing performance and administering corrective action for staff. Plans organizational structure and job content.

Monitors Budget - Does not provide input but is responsible for monitoring the departmental budget and may oversee fund allocation.

- Communicate, converse, give direction, express oneself

- Overnight Travel

Work Exp - 5+ years of related functional experience in a fast paced auxiliary housing operation.

Experience with StarRez software system.

Standard Hrs: 37.5; Band: 07 ($ 48,622.00 - $ 67,900.00)

July 16, 2018

Clemson University is an AA/EEO employer and does not discriminate against any person or group on the basis of age, color, disability, gender, pregnancy, national origin, race, religion, sexual orientation, veteran status or genetic information. Clemson University is building a culturally diverse faculty and staff committed to working in a multicultural environment and encourages applications from minorities and women.