Job description

Special Information   

To be considered for this position, please include a cover letter, resume and three professional references in addition to the completed online application.

Job Description   

Coordinator of High School Relations

The Undergraduate Admissions and Orientation office is a dynamic environment which requires dedicated professionals to engage, excite, and enroll qualified students to the University to help meet enrollment goals.  With a large recruitment staff that manage territories across 16 states (and growing), the Coordinator is needed to develop strong communication and relationships with high school guidance personnel while leading a team of recruiters.  The Coordinator is intended to serve as the lead for the Recruitment Team for high school counselor relations, and support the Undergraduate Admissions and Orientation Leadership Team in the management of the recruitment and orientation areas of the office. This position is responsible for the following:

  • Cultivates and manages High School Counselor communication plans, and maintaining a database of counselor personnel in all recruitment territories.
  • Develops, implements and maintains key Undergraduate Admissions and Orientation relationships with high school personnel to help facilitate the recruitment of qualified students to the University. This includes travel to high schools to meet directly with high school personnel and students to address their admission and scholarship related questions. Will include collaboration with the EMSA Communications Team, Scholarships and Financial Aid team, coordinating High School Counselor events, and activities as identified by the Associate Directors, Director for Undergraduate Recruitment, and Executive Director of Undergraduate Admissions and Orientation.
  • Recruits, hires, trains, supervises, and evaluates Admissions Officers and/or Senior Admissions Officers responsible for undergraduate student recruitment
  • Researches, develops and facilitates job related training sessions for new Admissions Officer staff, and to help educate and support their work and the work of the Undergraduate Admissions and Orientation office.
  • Collaborates with functional and subject area experts within and out of Undergraduate Admissions and Orientation in the development of relationships and training materials and policies and procedures.
  • Ensures training documents and policies and procedures are kept current and easily accessible by staff.
  • Provides presentations to campus visitors at on-campus and off-campus events.
  • Serves on the Recruitment Leadership Team within the Undergraduate Admissions and Orientation office by participating in strategic recruitment planning and staffing decisions.
  • Works in coordination with other key individuals within the Undergraduate Admissions and Orientation office and University to meet enrollment and scholarship goals for the University.
  • Assists with the execution of on-campus visit programs as needed, including but not limited to Discover NAU, Explore Honors Day, Multicultural Recruitment Programs, and transfer student programming.
  • Interprets university policies and recommends changes to policies and/or procedures.
  • Assists with necessary research to verify residency status, admission status, or status of transfer credit.
  • Assists with the execution of Orientation programming to enroll new students to the University.
  • Works with entry level Admissions Officers to help them develop an understanding of ways to collect and analyze data in their respective recruitment territory or territories.
  • Uses reports through Business Objects, Enterprise Reporting, PeopleSoft, and Salesforce to analyze and report on effectiveness of counselor outreach programming.
  • Evaluates program effectiveness, assesses outcomes, and develops improved programming to achieve goals, complete cost analyses for programs/events.
  • Collects and analyzes data to determine effectiveness of recruitment activities
  • Create and expand on-campus and off-campus counselor programs, including but not limited to Counselor Update events, Arizona “Drive-In” programs, and Counselor “Fly-In” programs.
  • Counsel, guide, and advise prospective students and families in the completion of complex admission and financial aid forms, admission requirements, transfer guidelines, cost of attendance, financial aid programs, and various other student and enrollment related services, programs and opportunities.
  • Other duties as assigned.

Minimum Qualifications   

  • Bachelor’s degree required and two years of related professional experience; OR
  • Master’s degree in education, business, or other related field is preferred and one year of related professional experience; OR
  • Any equivalent combination of experience, training and/or education.

Knowledge Skills and Abilities   

  • Knowledge of admission and enrollment management practices in higher education.
  • The ability to work effectively with prospective students, continuing students, parents, alumni, other university administrators and faculty, high school administrators, faculty and counselors.
  • A broad understanding of regional and national issues pertaining to higher education, as well as an appreciation for the value that higher education provides for individuals and society.
  • Knowledge of issues pertaining to areas of assignment.    
  • Knowledge of Microsoft Office, including Word, Access, Excel and Power Point
  • Knowledge of SalesForce CRM, PeopleSoft Student Information System, Business Objects and Enterprise Reporting tools, Microsoft Word, Excel, and PowerPoint, Keynote, and Prezi.
  • Knowledge of the principles and practices pertaining to Admissions and Orientation, as well as, Enrollment Management.
  • Knowledge of organizational development and management best practices.
  • Demonstrated skill set in the coordination of projects and programs. 
  • Skill in problem solving and decision making.
  • Demonstrated skill to prioritize individual work tasks, but also to assist supervisees in prioritizing work tasks.
  • Demonstrated skill in both verbal and written communication.
  • Skill in establishing and maintaining effective and productive working relationships with on-campus and off-campus partners.
  • Skill in program development and execution.
  • Strong organizational and training/human development skills.
  • Ability to work with people from diverse cultures and backgrounds.
  • Excellent communication skills (written as well as verbal).
  • Ability to present the office and the University in a professional manner.

Background Information   

This position has been identified as a safety/security sensitive position.  Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following:  a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting.

Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

Finally, each year the Northern Arizona University Police Department releases an annual security report.  The report is a result of the federal law known as the Clery Act and contains policy statements that address the school’s policies, procedures and programs concerning safety and security including policies for responding to emergency situations and sexual offenses.  The report contains three years of data for Clery reportable crime statistics for the campus along with the most current year’s Fire Safety Report, which includes policy statements and fire statistics for Flagstaff on-campus student housing. 

The report may be viewed at or by visiting the NAUPD website at:  A printed copy of the report is available upon request by contacting the NAU Police Department, Records Department at (928)523-8884 or by visiting the department at Building 98A on the NAU Mountain Campus.



**The starting salary will be determined by the qualifications of the selected applicant balanced with departmental budget availability, internal salary equity considerations, and available market information.

FLSA Status   

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.


This is a Service Professional (SPF) position.  NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System or the Optional Retirement Program; 22 days of vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents.  More information on benefits at NAU is available at

NAU is a tobacco and smoke-free campus.

Service Professionals are hired on a contract basis, renewable each 6 months according to terms of the Conditions of Professional Service, which may be found at:

Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan).  New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date.  Employees will have 31 days from their start date to enroll in benefits. If a new employee chooses the ASRS retirement option, participation in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, will begin on the first of the pay period following 6 months after the new employee's start date. New employees who choose to participate in the Optional Retirement Plan (ORP), which is an alternative to the ASRS plan for faculty and other appointed staff, will begin to participate on the first day of employment.  Additionally, the long-term disability plan that accompanies the ORP will begin on the first day of employment.  More information is available at:

Learning and Development   

Your career at Northern Arizona University includes the opportunity for professional development.  New employee on-boarding training includes courses to be completed within the first 30 days ( If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years.  In addition to the development classes offered in-person, every NAU employee receives a free subscription to From this site you can access more than 1,400 training videos on a broad range of subjects, including business skills, photography, music and video, home computing, and web design and development.  

Application Deadline   

Thursday, June 28, 2018 at 11:59 P.M.

How to Apply   

To apply for this position, please click on the "Apply" button on this page.  You must submit your application by clicking on the "Submit" button by midnight of the application deadline.  If you need assistance completing your application there are instructions available on line at or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets. 

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ  86011.

Equal Employment Opportunity   

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution.  Women, minorities, veterans and individuals with disabilities are encouraged to apply.  NAU is responsive to the needs of dual career couples.

EEO is the Law Poster and Supplements

NAU is an Employer of National Service.  AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.




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Job No: 603797
Posted: 6/12/2018
Application Due: 6/28/2018
Work Type:
Salary: $45,000