Job description

JOB NO.: 105209-US

Work Type: Staff-Full Time


Location: Madison

Categories: Laboratory Technician, Research Specialists, Office & Administrative Support, Research, Scientific, Other

Employment Class: University Staff-Ongoing

Position Vacancy ID: 105209

Working Title: Medical Program Assistant



FTE: 100%

Term: This is an Ongoing appointment

Advertised Salary:

Minimum $14.25

Job Summary:

This position provides program support to the supervisory, administrative, and laboratory staff within the Newborn Screening Department at the Wisconsin State Laboratory of Hygiene (WSLH), under general supervision by the Chemist Supervisor.
Responsibilities include but are not limited to: review of patient test requisitions and electronic orders; accurate entry of patient demographic information for both in-state and out-of-state clients, point-of-care screen results, and other information provided on the requisition; review and compiling of quality assessment reports and monitors, perform and document corrective actions to patient record, obtain missing demographic information; respond to requests for patient reports; assist with document control and archive functions; assist with telephone coverage, triaging and prioritizing incoming calls and faxes; provide coverage to specimen receiving; perform maintenance of peripheral equipment; participate in the training of new team members.

The employee in this position is expected to use the tools and principles of quality management in their daily work including the following: Demonstrate exceptional customer service by establishing and maintaining effective professional relationships with managers, supervisor, co-workers and all customers; have working knowledge of medical terminology; uphold confidentiality requirements; provide constructive feedback for the purpose of continuous improvement in a manner that is supportive of the WSLH and its mission; use data collection tools as appropriate; use effective team skills to contribute to the efficient operation of the work unit; present ideas, carry out assignments and provide information as required, and participate in continuous learning through professional development activities.

Minimum of one year of successful performance at an entry level Medical Program Assistant position within a Newborn Screening program or equivalent/relevant experience in a high throughput laboratory, HIM, HUC or other health care setting required.

High school diploma or equivalent is required; additional education preferred. Ability to accurately type a minimum of 50 words per minute is required. Ability to read cursive handwriting is required. Typing test and handwriting interpretation assessment will be administered to candidates selected for in-person interview.

Prior experience with EPIC software or other data entry work experience preferred. Prior experience in a newborn screening laboratory is preferred. Candidate must successfully complete a background check. Handling of biological specimens is required. Ability to lift and move containers up to 40 lbs is required. Ability to sit for prolonged periods is required. No funds will be provided for relocation. In-person interview required prior to offer to hire. Candidate must be available for training Monday-Friday.


Schedule Comment:

This position is for Monday through Friday coverage; participation in weekend and holiday coverage rotation required. Work hours M-F; 7:30am-4:00pm. Weekend, holiday hours may vary. Regular attendance is required.


Heather Sauer
[email protected]
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )

Instructions to applicants:

To apply for this job, please upload a resume and cover letter (including title and Vacancy ID#). If you have questions, you may email [email protected] or call Heather Sauer, 608-890-1152.

Title and pay rate will be determined at the time of hire based on candidate qualifications and experience.

Additional Link: Full Position Details

NOTE: A Probationary Period will be Required

The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer.

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.

Advertised: Jun 11 2018 Central Daylight Time

Application Close: Jun 25 2018 11:55 PM Central Daylight Time





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Job No:
Posted: 6/12/2018
Application Due: 6/26/2018
Work Type: