MEDICAL PROGRAM ASSISTANT
JOB NO.: 105209-US
Work Type: Staff-Full Time
Department: WSLH\CLINICAL CHEM\NEONAT SCR
Categories: Laboratory Technician, Research Specialists, Office & Administrative Support, Research, Scientific, Other
Employment Class: University Staff-Ongoing
Position Vacancy ID: 105209
Working Title: Medical Program Assistant
Official Title: MEDICAL PRO ASST ASSO(23002) or MEDICAL PROGRAM ASST(23001)
Hiring Department: A522030-WI STATE LAB OF HYGIENE/CLINICAL CHEM/NEONAT SCR
Term: This is an Ongoing appointment
This position provides program support to the supervisory, administrative, and laboratory staff within the Newborn Screening Department at the Wisconsin State Laboratory of Hygiene (WSLH), under general supervision by the Chemist Supervisor.
Responsibilities include but are not limited to: review of patient test requisitions and electronic orders; accurate entry of patient demographic information for both in-state and out-of-state clients, point-of-care screen results, and other information provided on the requisition; review and compiling of quality assessment reports and monitors, perform and document corrective actions to patient record, obtain missing demographic information; respond to requests for patient reports; assist with document control and archive functions; assist with telephone coverage, triaging and prioritizing incoming calls and faxes; provide coverage to specimen receiving; perform maintenance of peripheral equipment; participate in the training of new team members.
The employee in this position is expected to use the tools and principles of quality management in their daily work including the following: Demonstrate exceptional customer service by establishing and maintaining effective professional relationships with managers, supervisor, co-workers and all customers; have working knowledge of medical terminology; uphold confidentiality requirements; provide constructive feedback for the purpose of continuous improvement in a manner that is supportive of the WSLH and its mission; use data collection tools as appropriate; use effective team skills to contribute to the efficient operation of the work unit; present ideas, carry out assignments and provide information as required, and participate in continuous learning through professional development activities.
Minimum of one year of successful performance at an entry level Medical Program Assistant position within a Newborn Screening program or equivalent/relevant experience in a high throughput laboratory, HIM, HUC or other health care setting required.
High school diploma or equivalent is required; additional education preferred. Ability to accurately type a minimum of 50 words per minute is required. Ability to read cursive handwriting is required. Typing test and handwriting interpretation assessment will be administered to candidates selected for in-person interview.
Prior experience with EPIC software or other data entry work experience preferred. Prior experience in a newborn screening laboratory is preferred. Candidate must successfully complete a background check. Handling of biological specimens is required. Ability to lift and move containers up to 40 lbs is required. Ability to sit for prolonged periods is required. No funds will be provided for relocation. In-person interview required prior to offer to hire. Candidate must be available for training Monday-Friday.
This position is for Monday through Friday coverage; participation in weekend and holiday coverage rotation required. Work hours M-F; 7:30am-4:00pm. Weekend, holiday hours may vary. Regular attendance is required.
Instructions to applicants:
To apply for this job, please upload a resume and cover letter (including title and Vacancy ID#). If you have questions, you may email [email protected] or call Heather Sauer, 608-890-1152.
Title and pay rate will be determined at the time of hire based on candidate qualifications and experience.
Additional Link: Full Position Details
NOTE: A Probationary Period will be Required
The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer.
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Advertised: Jun 11 2018 Central Daylight Time
Application Close: Jun 25 2018 11:55 PM Central Daylight Time