Computing Support Technician
Job ID: 43678
Full/Part Time: Full-Time
Information Technology Services
Installs, maintains, troubleshoots, or modifies computer hardware, multimedia equipment and related devices. Initiates routine diagnostics to determine cause of equipment failure and follows standard procedures for problem resolution. Installs and customizes application software.
Serves as a principal point of contact to answer inquiries and serves as liaison between end users and the appropriate Information Technology Services (ITS) area or University department able to provide problem resolution, within defined turnaround time.
Trains users on basic computer functions, software, or multimedia equipment to facilitate and enhance their work experience.
Maintains appropriate information relating to workstation configurations, replacement cycle and planning. Performs other duties as assigned.
Performs duties in compliance with ITS policies, guidelines, and processes pertaining to support requests, work orders, project management, change management, and incident management. Appropriately utilizes associated tools in accordance with ITS standards.
High school diploma or equivalency and two years' experience or a combination of post high school education and experience equal to two years.
The ideal candidate will know how to test and troubleshoot Windows 10 PCs and Office products. Must be a self-starter and motivated to learn, research and troubleshoot issues with computer systems, peripherals, and mobile devices.
Experience communicating effectively verbally and in writing.
Experience conveying technical information to technical and non-technical users.
Knowledge of technical skills and applicable computer applications and basic computer functions.
Knowledge of standard concepts, practices, and procedures for computer support.
Knowledge of computer operations, functions, and related peripherals.
Ability to prioritize, organize, and perform multiple work assignments simultaneously.
Ability to demonstrate excellent customer service skills.
Valid Florida/Georgia driver's license is required.
CompTia A+ certification or equivalent
Ability to Document existing and new processes
Experience with Drupal
Experience with Windows 10
Experience with Office 2016/Office 365
Experience imaging and managing Windows and Mac devices
Experience remotely managing/troubleshooting PCs Macs and tablet devices
Experience with SharePoint
Experience with Active Directory Users and Computers
Anticipated Salary Range
Negotiable based upon experience.
This is an USPS (University Support Personnel System) position.
Monday through Friday, 7:30 am - 4:30 pm.
Criminal Background Check
This position requires successful completion of a criminal history background check. The background check will be conducted as authorized and in accordance with University Policy 4-OP-C-7-B11.
How To Apply
If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
Certain service members and veterans, and the spouses and family members of the service members and veterans, will receive preference and priority in employment and are encouraged to apply for the positions being filled. For information on who may be eligible for Veterans' Preference, go to http://hr.fsu.edu/?page=ers/application/application_veterans_preference, or call FSU Human Resources at (850) 644-6034.
IMPORTANT: In order to claim Veterans' Preference, applicants must upload a DD-214 (and other documentation, as applicable) with their online application prior to the closing date of the job opening.
Tobacco Free Campus
Effective January 1, 2014, tobacco use, including simulated tobacco use, is prohibited on property, interior and exterior, owned or managed by Florida State University. This policy applies to all Florida State University students, employees, consultants, contractors, visitors, and external individuals.
Equal Employment Opportunity
An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.
FSU's Equal Opportunity Statement can be viewed at: http://www.hr.fsu.edu/PDF/Publications/diversity/EEO_Statement.pdf