Assistant Director, Graduate Admissions

Job description

Assistant Director, Graduate Admissions

University of San Francisco

Job Summary:

Under the general supervision and direction of the Director of the Office of Graduate Admission in the College of Arts and Sciences, the Assistant Director provides oversight and management related to the recruitment, enrollment, and retention of the College's graduate programs.

Job Responsibilities:

Marketing, Communications and Recruitment
• Manage front-office customer service, responses and training. Includes email, phone and in-person questions and concerns from prospects, applicants and admitted students
• Manage annual recruiting and yield events on-campus; events include Open House and yield events
• Manage the recruitment and counseling of prospective students on programs, requirements, policies and process
• Manage off-campus recruiting events including, but not limited to, information sessions, domestic and international graduate fairs, professional organization events and information sessions at local universities and colleges
• Build partnerships and prospect pipelines with universities and colleges for USF graduate programs
• Manage inventory for direct mail communications to prospects and admitted applicants. Manage mailings of information packets and admission packets
• Develop marketing strategies including online advertising, social media, web content and other marketing venues
• Design and execute virtual fairs, recruitment webinars and online chat tools
• Assists with training related to new admissions staff and continues on-going training and professional development for all the admissions team. Develops training materials, documentation, support, and programs to ensure best practices and impact
• Ensures the development of best practices not only related to the major function area but also to all admissions related functions
• Communicate with students, faculty, staff, and alumni to recruit qualified students to USF College of Arts & Sciences Graduate School
• Utilizes data service and market analysis tools to plan recruitment and yield strategy
• Contributes to the yearly planning and evaluation of recruitment and admission programs
• Assumes an active and collaborative role as part of a cohesive communications, marketing, and recruitment team
• Maintains and nurtures partnerships with graduate program directors and other faculty and other graduate admission staff as well as other key internal constituents
• Work closely with prospective students to ensure high rates of conversion from the point of inquiry to application, and high yield rates from the point of application to acceptance and matriculation
• Advise on policies, procedures and technical details, including academic program requirements, prerequisite requirements, application procedures and financial aid
• Ensures support of the university’s graduate and professional enrollment and revenue goals

Application/Admission Processing
• Manage online application and admission processing for the Office of Graduate Admission on two systems - Slate and Banner - and any new systems/platforms adopted in the future
• Manage and update admission materials that are critical to application to student conversion
• Develop and manage a resource guide for international transcript review for this office and the individual graduate program offices
• Manage I-20 issuance for the College’s newly admitted graduate students
• Verify international Certifications of Finance for completeness and to ensure they meet the minimum requirements
• Verify international transcripts, degree conferral and international institution recognition for applicants
• Ensure that all online processes, instructions and communications are updated and accurate
• Ensure timely review of applications by graduate programs
• Track and report tuition deposit payments

• Supervise Program Assistant in aspects of daily work, which includes application processing, data entry, prospective student communications and mailings, admission packet mailings, responding to prospective student inquiries, office administrative tasks, and other responsibilities as assigned
• Manage and schedule student assistants for admission & application processing, and prospective student events & communications
• Additional duties as assigned by supervisor or Dean.

Minimum Requirements:

• Proven ability to successfully plan, prioritize, and multitask and to work with minimal supervision and to follow through and meet deadlines
• Excellent judgment and respect for confidentiality; strong oral and written communication skills; and a warm, professional and responsive demeanor
• Brings a positive and enthusiastic presence to a fast-paced but collegial work environment, and has a strong commitment and responsiveness to the College’s prospects, applicants and admitted students
• Excellent data entry skills, proficiency in Word, Excel, InDesign, HTML, and other applications, as needed
• Bachelor’s degree with three or more years in admissions, student affairs, or related experience.
• Master’s Degree preferred

Additional Knowledge, Skills, and Abilities:

• The position communicates in a helpful and effective manner with faculty and staff in the university, regarding communications/marketing, recruitment, and applicant and accepted student processes and needs
• The position requires someone who can work with minimal supervision, and at the same time communicates frequently and directly with the Director concerning communication and marketing strategies, customer relations (with Graduate Directors, prospects, applicants, accepted students), and recruitment

For information on how to apply, please visit the following link:

EEO Policy
The University of San Francisco is an equal opportunity institution of higher education. As a matter of policy, the University does not discriminate in employment, educational services and academic programs on the basis of an individual’s race, color, religion, religious creed, ancestry, national origin, age (except minors), sex, gender identity, sexual orientation, marital status, medical condition (cancer-related and genetic-related) and disability, and the other bases prohibited by law. The University reasonably accommodates qualified individuals with disabilities under the law.





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Job No:
Posted: 6/11/2018
Application Due: 7/20/2018
Work Type: