University of San Diego
Department: University Centers
The Assistant Director (AD) of University Centers serves an integral role on a team that ensures the facilities are welcoming and engaging for our diverse campus community and guests and is reflective of our Catholic mission. The AD is responsible for overseeing the daily operation of the University Center, Student Life Pavilion, and other event spaces on campus. The AD works in conjunction with staff to maintain the highest quality of customer service for guests including ascertaining and providing for event needs, (lighting, sound, furnishings, staffing and security). The AD collaborates with scheduling personnel to ensure facility set-up is in compliance with on and off-campus guests' needs. In addition, the AD performs daily systematic review of the facility, requesting maintenance as needed. The AD performs building opening and closing functions of the facilities and serves as a positive role model for students. The AD hires, supervises, trains and schedules a diverse team of student employees and assists in the supervision of five custodial staff members. Ensures compliance with university and state rules and regulations regarding safety of building personnel and guests. The Department is dedicated to the achievement of excellence and diversity among our staff and administrators
This position receives general supervision from the Director, University Centers and Staff Development.
In partnership with a second Assistant Director, provides close supervision to approximately 30 student employees. Provide direction to custodial staff consisting of five full time personnel.
Duties and Responsibilities:
1.Event Operations and Facility Management:
Assist the Director in finding innovative ways to increase revenue for the University Center.
Responsible for coordinating and monitoring accurate set up for all routine and special events occurring in the UCSLP, Salomon Lecture Hall, Manchester Auditorium, Shiley Theatre, and some outside venues to ensure client needs are met and proper use of facility and equipment.
Open and lock scheduled facilities.
Deliver and receive audio-visual equipment; perform audio-visual and physical setups as required.
Assists the Director in the management and oversight of the student employee, equipment and supplies, and contract service budgets.
Ensure student employees complete rounds of facilities as per protocol and address needs as necessary.
Strive to ensure the physical environment of the UC/SLP is welcoming to our diverse community members, addressing issues immediately when they arise.
Responsible for safety, security, lockup of buildings; responsible for enforcing UC/SLP policies and regulations; prepare accident, missing item, incident, and personnel reports as required; assist in the supervision, coordination, and evaluation of custodial services.
Make daily routine checks of all interior and exterior levels of the UC and SLP. Report malfunction of lights, doors, locks, sound system, and other related building equipment. Address noted problems or areas of concern.
Take a lead role in emergency and evacuation management.
Conduct a physical inventory of University Centers' furnishings/equipment annually.
Ensure policies related to assembly, posting, etc. are adhered to in, and around the UC/SLP.
Work in collaboration with the Director of Hospitality Services to identify creative ways to increase room rentals and revenue generation.
Greet and assist UC/SLP guests and clientele when student employees are unavailable.
Monitor building environment to ensure comfort of guests.
Work with UC/SLP clientele and staff, program advisors, dining service personnel, public safety, and other University officials in conjunction with various events held in the building to ensure proper event management, ticket and crowd control, and general safety and compliance with University policies.
Seek energy efficiencies and implement sustainable best practices for college unions.
Provide care and up-keep of equipment.
2. Personnel Responsibilities:
Coordinates student employee trainings throughout the year. Work with the other AD and Director to identify training needs.
Supervise approximately 30 student employees.
Train, supervise, evaluate, and schedule student employees who serve as UC/SLP Operations employees, including Lead Operations student employees.
Review for accuracy and approve payroll timecards for all UC student employees.
Maintain all other personnel records necessary for the proper operation of the University Center and Student Life Pavilion
Create, implement and evaluate a student employee development program based on co-curricular learning outcomes.
Responsible for working with internal and external clients in providing scheduling back-up. Create rental agreements for these clients.
Input events and resources into a scheduling software system.
Advises Dining Services/Catering, Hospitality Services, Immaculata, Public Safety, Parking Services, University Scheduling and others of events impacting their departments or facilities.
Quotes and enforces University-wide and campus scheduling policies.
Reviews and approves all scheduling in the UC Exhibit Hall
5. Safety and Emergency Responsibilities:
Function as primary “on call” contact for minor building emergencies.
Respond in person to major building emergencies as per protocol.
Serve as the building safety representative during fire drills, alarms and other emergencies.
Inventory and update UC/SLP hazardous chemical inventory and ensure that accurate MSDS sheets are on file.
3 years of full-time experience in college unions, hospitality services, arena management or related field required.
1 year supervisory experience required.
Budgetary experience including payroll required.
Master's degree in Student Development, Student Affairs, Higher Education Leadership, Hospitality or related field preferred.
Staff development experience strongly preferred.
Proven experience with customer service and client development
PERFORMANCE EXPECTATIONS: KNOWLEDGE, SKILLS & ABILITIES
Ability to lead and supervise college-age individuals and custodial staff
Ability to interpret and carry out UC/SLP policy as it relates to the activities of individuals or groups occupying the University Center/Student Life Pavilion.
Ability to work independently under minimal supervision and respond to ever-changing deadlines and multiple priorities.
Serve as an active and collaborative member of the Auxiliary Services team.
Ability to reason logically, draw valid conclusions, and make appropriate recommendations.
Possess strong skills in the use of event related equipment and audio-visual technology.
Ability to maintain positive attitude and calm demeanor during challenging situations.
Knowledge of the philosophy of college unions.
A proven history of demonstrating outstanding customer service skills.
The ability to interact and collaborate with internal colleagues as well as clients.
The ability to resolve problems in an effective and efficient manner.
Proven fiscal responsibility and accountability with an understanding of revenue generation, payroll management, etc.
Demonstrate ability to create, implement and evaluate staff development programs for students and custodial staff, using learning outcomes.
SPECIAL CONDITIONS OF EMPLOYMENT
Must be available for “on call” responsibilities and respond to campus for UC/SLP emergencies in facility (infrequently).
Occasionally conduct official building tours.
Hours will vary and will likely include frequent evening and weekend events.
Background check: Successful completion of a pre-employment background check.
Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.
Salary: Commensurate with experience; Excellent Benefits.
The University of San Diego offers a very competitive benefits package, to include medical, dental, vision, a 12% retirement contribution given to you by the University (with three year vesting period), and access to on-campus Fitness Centers. Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer. USD: Human Resources: Benefits
Hours: 40 hours per week; usual work schedule Tuesday-Saturday from noon - 8:00 pm (hours will vary)
Closing date: June 27, 2018
Note: External job postings will be up for at least five days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.
The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.
The University of San Diego is a smoking and tobacco-free campus. For more information, visitwww.sandiego.edu/smokefree.
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