Program Assistant IV, International Studies Department

San Francisco
Jun 11, 2018
Institution Type
Four-Year Institution

Program Assistant IV, International Studies Department

University of San Francisco

Job Summary:

Under the general supervision of the Associate Dean for Social Sciences, and under the direction of the Department Chair, the Program Assistant IV will provide full-time secretarial support services to the Department, and in particular to the Masters of Arts Program in International Studies within the department. Performs various secretarial and administrative support duties for full- and part-time faculty.

Job Responsibilities:

Organizes work and sets priorities, and manages Department Office under the general guidance of the Chair.
Helps create warm, welcoming environment and assists faculty, students, staff and other visitors to the office.
Acts as a resource person/liaison between and among faculty, students, and the University community, as well as members of the public.
Receives and screens a variety of calls. Takes information, answers inquiries, provides information using knowledge of University, College and Department academic policies and procedures.
Creates and develops new office work procedures to increase efficiency, maintenance of confidentiality, or work flow using knowledge of operations and creative problem solving techniques; designs new forms, as appropriate, to implement changes.
Handles confidential, sensitive materials relating to faculty, student and other issues.
Provides administrative support for professional and scholarly activities of the faculty.
Hires, trains and supervises student assistant(s).
Creates or inputs, revises, stores, retrieves, edits and prints a variety of (sometimes confidential) documents, reports, or records using word processing software. Prepares and does minor editing of manuscripts (e.g., technical manuscripts, those written in a foreign language), reports, grant proposals, catalog copy, meeting minutes, class schedules, tests, and course syllabi and manuals, as well as routine Program correspondence.
Sets up, maintains and revises record-keeping procedures and files as appropriate for the Department.
Helps plan, coordinate and organize special events such as new student orientation and alumni socials.
Performs other duties as assigned.

Minimum Requirements:

Post high school education preferred
Four years of increasingly responsible experience in administrative support work or related education, including at least two years in a senior administrative support role.

Additional Knowledge, Skills, and Abilities:

Must be able to work independently without close supervision and as a member of a team.
Ability to handle diverse situations and meet demanding deadlines.
Excellent oral and written communication skills including correct use of grammar, spelling and punctuation.
Knowledge of standard office procedures and functions.
Must be able to deal with faculty, students, staff, academic community and the public with tact, discretion, and courtesy; contribute to professional environment.
Experience in student services/student advising preferred.
Ability to maintain confidentiality.
Ability to word process with speed and accuracy.
Must be flexible and readily adaptable to change, have good organizational skills and be able to prioritize masses of detail.
Must have or quickly develop an understanding of academic policy and administrative operations.
Ability to use desktop publishing software and equipment to design and produce high-quality publications preferred.
Previous experience in an educational, multicultural setting preferred.
Must have, or quickly develop, understanding of academic policy and administrative operations as well as credible stature with members of the academic community and public.

For information on how to apply, please visit the following link:

EEO Policy
The University of San Francisco is an equal opportunity institution of higher education. As a matter of policy, the University does not discriminate in employment, educational services and academic programs on the basis of an individual’s race, color, religion, religious creed, ancestry, national origin, age (except minors), sex, gender identity, sexual orientation, marital status, medical condition (cancer-related and genetic-related) and disability, and the other bases prohibited by law. The University reasonably accommodates qualified individuals with disabilities under the law.


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