Helpdesk Analyst

Location
Chapel Hill, NC
Posted
Jun 09, 2018
Institution Type
Four-Year Institution

Position Type:

Department: SOG Sch of Government - 375100

Appointment Type:

Vacancy ID: P008667

Position Summary: This position serves as the first line of technical support and primary customer support for desktop/laptop and technical issue resolution, serves as the audio/visual backup and support, assists with user-end machine deployments, and assists with special projects and room setups as needed. This position also develops and manages a knowledge base and user documentation repository to be used by the Service Desk and user community at the School of Government. Additionally, this position will serve as secondary backup support for the Law School IT Division as needed.

Application Deadline: 06/25/2018

Education Requirements:

Qualification and Experience: Associate's degree in Computer Information Technology, computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position's role; or - Bachelor's degree from an appropriately accredited institution and one year experience in the information technology field related to the position's role; or - Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience. - Journey level required an additional one year of experience - Advanced level required an additional two years of experience.

Equal Opportunity Employer:

Department Contact Name and Title:

Department Contact Telephone Number or Email:

Special Instructions for Applicants:

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