ASSOCIATE WINDOWS SYSTEM ADMINISTRATOR/DESKTOP SUPPORT SPECIALIST

Location
Madison, WI
Posted
Jun 08, 2018
Institution Type
Four-Year Institution


JOB NO.: 94781-AS

Work Type: Staff-Full Time

Department: L&S/SSRS/SSRS-GEN


Location: Madison

Categories: Information Systems/Technology

Employment Class: Academic Staff-Renewable

Position Vacancy ID: 94781-AS

Working Title: Associate Windows System Administrator/Desktop Support Specialist

Official Title: INFORM PROCESS CONSLT(S44DN) or ASSOC INF PROC CONSLT(S44FN)

Hiring Department: A488100-COL OF LETTERS & SCIENCE/SSRS/SSRS-GEN

FTE: 100%

Anticipated Begin Date: JULY 10, 2018

Term: This is a renewable appointment.

Advertised Salary:

Minimum $50,000 ANNUAL (12 months)
Depending on Qualifications



Degree and Area of Specialization:

* Bachelor's degree required; preferably in an information technology related field.
* Specialized coursework and/or vendor training courses in virtualized desktop infrastructure and/or endpoint management.



Minimum number of years and type of relevant work experience:

* One year (two preferred) experience with Windows and macOS endpoints in a networked environment required, including installing and maintaining operating systems, as well as troubleshooting and repairing computer hardware.
* One year experience in a customer service focused environment required.
* Citrix XenApp administration experience.
* System administration experience in a Microsoft Windows Active Directory domain environment.
* Experience working in higher education preferred.

Additional Skills:
* Familiarity with Linux operating systems.
* Familiarity with imaging, deployment, and endpoint management systems (Microsoft System Center Configuration Manager preferred).
* Familiarity with software package and delivery toolkits, such as Microsoft Application Virtualization (App-V).



License or certificate:



Position Summary:

The Associate Windows System Administrator/Desktop Support Specialist position is responsible for the design, installation, and support of Citrix infrastructure, Windows server infrastructure, and endpoint management with the Social Science Computing Cooperative (SSCC).

The SSCC at the University of Wisconsin-Madison provides high-volume research computing services to over 1200 faculty, staff, and graduate students in the Center for Demography and Ecology, Center for Demography of Health and Aging, Department of Anthropology, Department of Economics, Department of Sociology, Institute on Aging, Institute for Research on Poverty, and School of Human Ecology. SSCC also provides instructional computing support for approximately 2500 students in the Social Science division of the College of Letters and Science.

In common with all staff positions in the co-op, this position combines technical duties with direct user services in support of faculty, staff, and student research and instruction. All SSCC employees must be willing to work in direct support of users' research and instructional computing needs, including participating on the help desk (tiered support) and meeting one-on-one with researchers and research groups to give advice on the use of the SSCC resources for their research needs.



Additional Information:

The ideal candidate will have enthusiasm for solving problems for people with varying degrees of technical understanding. They will handle multiple competing initiatives and escalate issues effectively. Additionally, they will possess excellent oral and written communication skills, and a commitment to quality customer service. It will be essential that they are able to work in close coordination with other technical staff.



Contact:

Janet Clear
jclear@ssc.wisc.edu
608-262-1172
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )



Instructions to applicants:

Please click on the "Apply Now" button to start the application process.

An applicant may be hired in to an Associate or no prefix Information Processing Consultant title dependent upon experience. Title will be determined upon hire.

For questions on the position contact: Andrew Arnold, 608-262-8903, arnold@ssc.wisc.edu.

To apply for this position, you will need to upload a cover letter, resume, and a document with the contact information for three professional references, including your current supervisor.

Your cover letter should address your qualifications as they pertain to the minimum number of years and type of relevant work experience listed above.



Additional Link: Full Position Details

NOTE: A Period of Evaluation will be Required

The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer.

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.



Advertised: Jun 7 2018 Central Daylight Time


Application Close: Jul 5 2018 11:55 PM Central Daylight Time

PI102845811

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