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IT Support Specialist

Job description


Job ID: 43661

Full/Part Time: Full-Time

Regular/Temporary: Regular

Department

Department of Athletics - Information Technology

Responsibilities

Responsible for supporting desktop systems, software, and hardware for the Athletics department. Configuration of systems of varying complexity and troubleshooting of advanced technical issues.

Provides support for all desktops, laptops, mobile devices, printers, and software systems used in Athletics. Main point of contact for technical support within the department to initiate and resolve issues that arise at multiple sites. Provides on-site support as well as support via phone and email. Capable of working in an environment containing potentially confidential information and ensuring user data is provided resiliency and protected from malicious software.

Responsible for managing Athletics inventory for technology including adding new assets and managing old or non-functional equipment. Administrator of Mobile Device Management solution which tracks all Athletics mobile devices.

Administrator of Athletics deployment solution for imaging of Windows Workstations. Provides onsite support for essential services provided by Information Technology Services such as network connectivity, email, and Active Directory Services. Supplements University provided anti-virus software by updating and patching Athletics systems to prevent exploitation.

Serves as principle point of contact to answer inquiries and serves as liaison between users and Information Technology Services and other departments providing services to Athletics. Identifies department needs and correctly and accurately logging support cases or support request to the appropriate service provider. Serves as on-site support for hardware or software provided by a third party vendors. Must be able to work with outside groups to achieve resolution of technical issues to meet department deadlines.

Responsible for technology support for events as determined by the Director of Information Technology Services. This will require on-site or on-call support for home Athletics events. Will coordinate with visiting media and production staff for connectivity with Athletics network resources, support for Athletics game day technology, and support for Athletics staff during home events.
Will work to improve game day operations and the efficiency of technology at Athletics venues.

Responsible for special projects as assigned by the Director of Technology Support Services. Other duties as assigned.

Qualifications

Bachelor's degree; or high school diploma/equivalency and four years of experience related to the duties of this position?(Note: a combination of post-high school education and experience equal to four years.)

Experience with Microsoft Active Directory (managing users, computers, and group policy objects).
Experience with OSX deployment (Deploystudio, MUNKI).
Experience working with computer hardware and software in an enterprise environment.
Ability to work home Athletics events when required (potential evening and/or weekend hours).

Preferred

Experience with Athletics specific applications/vendors such as Paciolan, DartFish, XOS, Statcrew, etc. (desired but not required)

Pay Plan

This is an A&P (Administrative and Professional) position

Criminal Background Check

This position requires successful completion of a criminal history background check. The background check will be conducted as authorized and in accordance with University Policy 4-OP-C-7-B11.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Tobacco Free Campus

Effective January 1, 2014, tobacco use, including simulated tobacco use, is prohibited on property, interior and exterior, owned or managed by Florida State University. This policy applies to all Florida State University students, employees, consultants, contractors, visitors, and external individuals.

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be viewed at: http://www.hr.fsu.edu/PDF/Publications/diversity/EEO_Statement.pdf

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Job No:
Posted: 6/8/2018
Application Due: 6/20/2018
Work Type:
Salary: