Program Manager, Job Link Services

Job description

diversity employer

Department: Job Link Services

Location: Manufacturing Technology Center

Reports To: Director

Recruitment Type: External/Internal

Requisition ID: req215

Employment Type: Administration and Professionals

Vacancy Number: 204-18

Union Position: Non-Union

Work Schedule: Standard College Hours: M-F, 8:30am-5pm. May require evenings and weekends depending on program needs.

Number of Openings: 1

Job Description:


Oversees and manages the organization, administration, periodic review, planning, development and general effectiveness of the Job Link Services Program.

  • Oversees and manages the Job Link Services Program including all outreach activities and events
  • Oversees and manages all placement activities and goals to include participant placement into internships and program graduate placement into regular employment
  • Prepares and administers budget
  • Serves as a liaison between the College and business and industry partners
  • Conducts labor market research for employment opportunities in Northeast Ohio
  • Tracks and monitors results of outreach and recruitment plan
  • Conducts/facilitates job readiness, soft skills and career-related workshops
  • Interfaces with program faculty to ensure smooth program delivery and quality interaction with students
  • Resolves complaints and sensitive issues with staff and the public
  • Markets program and recruits students
  • Coordinates Advisory Committee and all program admission activities
  • Provides input for outcomes assessment and program objectives
  • Develops and maintains effective communication with prospective applicants, students, graduates, faculty, and community
  • Promotes and maintains effective communication, positive working relationships and good public relations with all levels of contacts
  • Performs other duties as assigned



  • Bachelor's Degree
    • Significant related experience may substitute for education
  • Minimum of six years of demonstrated experience conducting outreach and recruitment to students, individuals and/or companies for engagement of services
  • Demonstrated experience effectively making decisions that have major implications on the management and operations within a department
  • Demonstrated experience forecasting, planning, maintaining, preparing, and monitoring a business area's budget
  • Demonstrated effectiveness in a role requiring dynamic and abstract problem solving methods in adaptive situations

  • Possess comprehensive knowledge of LMI theories, concepts and practices with the ability to use in complex, difficult and/or unprecedented situations as it pertains to the departmental focus
  • Demonstrated intermediate proficiency with Microsoft Outlook, Word, and Excel, and MS Project
  • Ability to complete work assignments independently
  • Demonstrated intermediate project management skills
  • Possess excellent written, verbal and interpersonal communication skills
  • Possess strong organizational, time-management skills, and is results-oriented
  • Possess strong commitment to providing excellent customer service
  • Ability to work effectively in a dynamic and changing work environment requiring flexibility and teamwork
  • Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
  • Ability to collaborate, negotiate and resolve conflicts on major projects
  • Ability to develop and maintain relationships with key contacts to enhance work flow and quality
  • Possess sensitivity to appropriately respond to the needs of a diverse population

  • Communication
  • Quality of Work
  • Continuous Improvement

  • Service Focus
  • Collaboration

  • Adaptability
  • Time Utilization


  • Demonstrated experience with industry sectors such as Healthcare and Manufacturing
  • Demonstrated experience writing articles and reports


(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
  • The work is performed in a normal, professional office environment;
  • The work area is adequately lighted, heated and ventilated;
  • Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
  • Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite;

Special Note:

Special Note:

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.





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Job No:
Posted: 5/25/2018
Application Due: 6/19/2018
Work Type: