Director, Client Services

Job description

University of California, Irvine

Director, Client Services

Under general direction, the Director, Client Services will be responsible to plan, organize,and manage staff in technical, support, project and administrative activities. This position will collaborate and work with other senior members of the department as well as staff across the organization to focus on multiple areas of responsibility; Enterprise Desktop Support (Standard, Specialized, & Wellness, Health, and Counseling), Classroom Technologies (Instructional Lab and Classroom Support & Classroom Technologies Planning & Outreach) Campus Communications, Centralized Tools, plus other departmental supporting services. The position oversees the management of the above support teams and uses metrics, key performance indicators, superior management and mentoring skills, in order to ensure support consistently meets or exceeds service levels and quality standards. Promotes and implements the client services vision and roadmap and leads both problem anticipation and solving on an enterprise level. The Director of Client Services will manage the development of strategic service desk and commodity service plans, manage the service catalog portfolio, and partner with key areas of the campus on service quality and delivery. This position will participate in fiscal and administrative decision making and will perform related work as required. This is a specialized technical position that reports directly to the Assistant CIO and plays a key role in the senior leadership team of the department.

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

Salary: Commensurate with experience
Total Hours: 8-5, M-F
Career Position.
Final candidate subject to background check.
Must possess a valid California Driver's License and participate in the DMV Pull Notice Program.
As a federal contractor, UC Irvine is required to use E-Verify to confirm the work status of individuals assigned to perform substantial work under certain federal contracts/subcontracts.
Please attach your resume.

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Job No:
Posted: 5/24/2018
Application Due: 6/20/2018
Work Type: