Executive Director - Housing and Residence Life
Summary: The Executive Director serves as the Chief Housing Officer and is responsible for the overall leadership and management of the residential living experience for approximately 1000 undergraduate and graduate students as well as oversight of the University’s childcare center, a contracted service available to the children of students, staff and faculty affiliated with UTEP. The Executive Director plays an integral role in the academic and professional development of students’ assets through a variety of high-impact experiences. In order to be successful, the Executive Director will need to work collaboratively with the Division of Student Affairs, Academic Affairs and Business Affairs and many offices throughout the University.
Statement of Duties and Responsibilities:
Department and Division Leadership and Management:
- Responsible for the strategic mission and vision of the department and creating an inclusive culture that embraces differences such as sexual orientation, gender, race, ethnicity, disability, age, religion, and national origin.
- Responsible for the recruitment, training, professional development and management of all levels of staff within the Housing and Residence Life Department.
- Serves as a member of the Student Engagement Leadership Team and contributes to the broader institutional goals of increasing participation by students in student life activities and UTEP Edge high-impact experiences such as on-campus student employment, student leadership or internships and specific events such as Minerpalooza, Homecoming, Community of Care, Project MOVE and the Regional Leadership Conference.
- Develops, implements and conducts a comprehensive department assessment plan that includes but is not limited to evidence of student learning, student and customer satisfaction, monthly Department Dashboards, Impact Reports and an Annual Work Plan containing specific and measurable goals and objectives.
- Develops and implements a robust marketing and recruitment plan that not only encourages students to reside on campus, yielding 100% occupancy, but contributes significantly to the overall retention of students in on-campus housing.
Residential Education and Student Engagement:
- Works collaboratively with faculty, departments, Colleges/Schools and administration in developing, leading and assessing a culturally inclusive residential program with programs/activities that support first-year experience, high-impact activities, and academic success initiatives, along with independent living environments for juniors, seniors and graduate students.
- Establishes and advises a Residence Hall Association that strives to educate, empower and engage students in leadership development and community service and seeks to enhance the quality of residence life and provide a comprehensive voice for residents.
- Oversees the development and implementation of a comprehensive, learning outcome based, programming model that contributes greatly to a positive and vibrant residential community.
- Coordinates and/or partners on several major events, activities and initiatives including New Student Orientation, RA Selection, Orange and Blue Days, Housing Selection, Miner Melt, and all pre-campus communication with incoming students.
Budget, Resources and Facility Management
- Maintains a safe, secure, healthy and positive living environment that enhances student development and learning.
- Provides fiscal management of Housing and Residence Life budget.
- Evaluates and assesses housing occupancy, retention and projection trends to include future expansion of on-campus living communities.
- Provides oversight and leadership for a comprehensive conference program including space reservations, administration of conference agreements, catering, housekeeping and facility support, staff training, annual budget report and fiscal projections as well as marketing and promotional materials.
- Provides leadership, direction and the support necessary to ensure that day-to-day facilities operations are performed consistently and effectively to achieve high quality outcomes.
- In collaboration with Purchasing, oversees the childcare contract to include regular, on-going meetings with the childcare provider, supporting the marketing and outreach efforts of the Center, facility management and appropriate emergency response.
- In partnership with UTEP Police Department, Environmental Health and Safety Department and Facilities Services, administers a Facilities Life Safety and Security Program that includes but is not limited to ensuring compliant fire extinguishers are present in prescribed areas, smoke detectors and exit lights are operational, and appropriate inspection and preventative maintenance of life safety systems occurs. Additionally, plan and conduct facility inspections on a regular basis and monitor code and ADA compliance.
Crisis Management, Student Conduct and Student Support:
- Responsible for the management and referral of critical incidents to include oversight of residence life on-call/duty rotation and serves as a member of the University-wide on-call/duty rotation.
- Establishes strong partnerships with UTEP Police Department, Environmental Health and Safety and Parking and Transportation Services and others necessary to manage critical incidents
- Ensures that staff maintain appropriate certifications, training and awareness of campus, state and federal policies, procedures, protocols and resources.
- Works alongside the Dean of Students and the Office of Student Conduct and Conflict Resolution to educate, prevent and address allegations of misconduct including violations of the on-campus resident contract.
- Meets with students who are struggling with issues related to academic success, physical or mental health, financial struggles and transition challenges, addressing concerns and/or challenges and referring student to on and off-campus resources.
Participates in various committees, professional trainings, industry conferences, and conventions.
Knowledge of all Microsoft Office software, housing data-base system and able to learn and use institutional software systems.
Complies with all State and University policies.
Other duties may be assigned.
Supervisory Responsibilities Carries out supervisory responsibilities in accordance with the organization's objectives, policies and applicable laws.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Education required: Master’s Degree in student development, higher education or related field.
Minimum Experience required: Three years post master’s professional student affairs work experience at a college or university with proven ability to plan strategically, develop innovative programs, collaborative with internal and external stakeholders, develop and fiscally manage budgets, resources and facilities. Demonstrated leadership and experience supervising full-time student affairs professional staff as well as graduate and/or undergraduate student staff, advising college/university student organizations, training staff, crisis response and adjudication of student conduct.
Preferred Experience: Five years post masters professional student affairs experience at a college or university. Demonstrated professional involvement in ACUHO-I, regional housing organization, NACURH, NASPA or other professional organization. Experience with CBORD Housing Management System, Maxient Student Conduct Software and Faculty-in-Residence Program.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; stoop, kneel and crouch. The employee is frequently required to use hands to feel; reach with hands and arms; and talk or hear. The employee is occasionally required to lift and move up to 25 pounds.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment ranges from moderate to very loud.
Some travel required.