VR & IPTV Technology Coordinator
Job ID: 24569
Full/Part Time: Full-Time
Job Code: 0420
Department: Classroom Technology Svcs
Classification: Information Technology Consultant - Foundation
Salary Range: $3,470/month - $6,297/month
FLSA status: Non-Exempt
San Jose State University offers employees a comprehensive benefits package. For more information on programs available, please visit http://www.sjsu.edu/hr/benefits/
About the Position
Reporting to the Director Collaboration & Academic Technology Services, the VR and IPTV Technology Coordinator assists with technical support maintenance and training to faculty, staff, and students in standard and Next Generation teaching spaces, VR and IPTV. This position works under supervision on 2nd level classroom problems and work assignments, provides project coordination, infrastructure analysis, technical support and help with selected IT projects.
Responsibilities include but are not limited to the following:
Communication Systems and User Support: Under the guidance of a Senior Staff
-Provide assistance, consultative and technical support to the university community to ensure problem resolution, system access, and optimal system performance.
-Communicate the technology and service upgrades to IT, various IT Teams and the campus community.
-Create, escalate, track and resolved service requests (SR) by providing information to users and engage teammates or external vendors to resolve SRs.
New Technology Classroom Support:
-Under the guidance of Senior Staff: Operate, support and document new technologies in the NextGen Classrooms. Monitor the Cisco and Vyopta Lecture Capture Systems, Cisco Telepresence, Crestron and Vyopta Control Systems, VR, Zoom and Jabber communication tools.
-Assist in analyzing and resolving technical problems related to the systems, as well as assist with project coordination to outside vendors or contractors called in to perform further maintenance on the University purchased system.
-Provide support for the current campus lecture capture solution and for classroom technical problems. Operate, troubleshoot and perform maintenance on classroom audio/visual technologies and respond to service calls both over the phone and in person.
Support Standard and Next Gen Learning Spaces: Under the guidance of a Senior Staff
-Create support aides and reference documentation for users, meet periodically to review their needs and collect data on the outcomes of these technologies.
-Periodically review and update Standard and NG Learning spaces user and operational documentation.
-Coordinate with the Web Services team to ensure updates of content regarding theses spaces is accurate.
Student Assistant Coordination: - Under the guidance of a Senior Staff
-Assist with interviews of potential student assistants to assist in daily activities for the project teams and the wider learning space support mission.
-Assist with scheduling work assignments and providing support.
Track inventory, maintain systems and prepare reports:
-Provide project coordination for selected CATS projects including reviewing project plans, establishing benchmarks, coordinating teams, and monitoring progress. Prepare proposals and reports for assigned projects.
-Support all CATS and Provost Office Technology initiatives
Education and Experience
A bachelor's degree in a related field by the date of hire or equivalent relevant experience is required.
Minimum two years' experience in customer service for technical support of instructional technology services.
Experience working in Higher education.
Experience in documentation and providing user training.
Experience using a ticketing system for logging service requests and documenting outcomes.
Knowledge, Skills & Abilities
- Working knowledge of office methods, procedures and practices, English grammar, and ability to compose and appropriately format correspondence and reports.
- Knowledge of Cisco Collaboration Technologies including VoIP, Video, VideoCapture, and TelePresence.
- Ability to integrate multiple systems in a classroom setting.
- Proficiency using standard software packages.
- Knowledge of systems administration principles and techniques and network administration.
- Ability to coordinate and implement data exchanges and conversions and analyze system requirements.
- Ability to analyze, monitor, and troubleshoot systems performance and usage and provide appropriate support.
- Ability to demonstrate interpersonal and communication skills working with end users to interpret needs and provide appropriate solutions.
- Knowledge of office productivity software.
- Ability to analyze data, create reports and present findings to management.
- Knowledge of and ability to apply a variety of state, federal, CSU and SJSU policies and procedures.
- Ability to independently interpret and apply the rules and procedures, regulations and policies.
May 17, 2018
Application Screening begins June 1, 2018
Applications received before that date will receive first consideration.
This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
Required Application Material:
Letter of interest
List of References
Complete SJSU Online Employment Application
Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration.
Note To Applicant
Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS)
All San Jos State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Equal Employment Statement
SJSU is an Equal Opportunity Affirmative Action employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability.
It is the policy of SJSU to provide reasonable accommodations for applicants with disabilities who self disclose.