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Evening & Weekend Service Desk Supervisor

Job description


Job ID: 43342

Full/Part Time: Full-Time

Regular/Temporary: Regular

Department

Strozier Library.

Responsibilities

This position is responsible for coordination of service desk services and staffing at Strozier Library during evenings and weekends. Processes and maintains course reserves and manages website and online shared storage for the department.

Supervises OPS employees assigned to staff service desks in Strozier Library. Hires, trains, and manages part time staff. Coordinates workflow and coordinates circulation staffing covered during the evening and weekends for staff, OPS employees, and volunteers. Assists and plans staffing levels for University holidays, events, and special needs. Creates innovative patrons-focused service desk policies and procedures, while maintaining the highest level of customer service.

Develops and conducts innovative and interactive training session for service desk OPS employees and special service desk sessions for general library staff.

Assists with reference and virtual reference services.

Assists with labeling, recording and maintaining physical course reserve materials located at the service desk.

Provides departmental support for website and shared storage content.

Participates in Scholars Commons and/or Library promotional activities in order to support the Library. Performs other duties as assigned.

Qualifications

Bachelor's degree and 1 year experience or a combination of post high school education and experience equal to five years.

Supervisory experience.

Customer service experience.

Experience with Microsoft Office Suite.

Ability to establish and maintain effective working relationships.

Ability to utilize problem solving skills.

Ability to prioritize, organize and perform multiple work assignments simultaneously.

Preferred

Knowledge of the policies and practices of library services.

Knowledge of federal, state, and local laws, ordinances, rules and regulations.

Knowledge of related University policies, procedures, principles, and practices.

Anticipated Salary Range

mid-$20,000's.

Pay Plan

This is an USPS (University Support Personnel System) position.

Schedule

Evenings and Weekends

Criminal Background Check

This position requires successful completion of a criminal history background check. The background check will be conducted as authorized and in accordance with University Policy 4-OP-C-7-B11.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Veterans' Preference

Certain service members and veterans, and the spouses and family members of the service members and veterans, will receive preference and priority in employment and are encouraged to apply for the positions being filled. For information on who may be eligible for Veterans' Preference, go to http://hr.fsu.edu/?page=ers/application/application_veterans_preference, or call FSU Human Resources at (850) 644-6034.

IMPORTANT: In order to claim Veterans' Preference, applicants must upload a DD-214 (and other documentation, as applicable) with their online application prior to the closing date of the job opening.

Tobacco Free Campus

Effective January 1, 2014, tobacco use, including simulated tobacco use, is prohibited on property, interior and exterior, owned or managed by Florida State University. This policy applies to all Florida State University students, employees, consultants, contractors, visitors, and external individuals.

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be viewed at: http://www.hr.fsu.edu/PDF/Publications/diversity/EEO_Statement.pdf

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Job No:
Posted: 5/18/2018
Application Due: 5/24/2018
Work Type:
Salary: