Assistant Director, Admissions Technology Systems and Operations Manager
Department Summary: The College of Graduate Studies at Bridgewater State University is home to the over 60 graduate degree and licensure programs offered through the Bartlett College of Science and Mathematics, the College of Education and Allied Sciences, the College of Humanities and Social Sciences, and the Louis M. Ricciardi College of Business. Here students find a rich and intellectually diverse range of advanced educational opportunities, an exceptional faculty committed to student success, a caring and responsive staff dedicated to meeting student academic needs, and a graduate culture that values research, scholarship, and creative activity.
Position Summary: The Admissions Technology Systems and Operations Manager has primary responsibility for all technology systems used by the Office of Graduate Admissions in the College of Graduate Studies (CoGS) and the College of Continuing Studies (CoCS) and will function as a member of both management teams to optimize efficiency and provide expertise for all systems applications, including Ellucian Recruiter CRM, Banner SIS, and Argos.
Essential Duties: 1. Work collaboratively with both the Director of Graduate Admissions as well as the Dean of the College of Continuing Studies regarding technology systems in both the CoGS and CoCS. 2. Function as the office systems expert who provides guidance to CoGS and CoCS office staff in the use of Banner with a focus on process and workflow analysis, enhanced module functionality, and application support to increase admissions efficiency. Make recommendations to leadership on strategy and business process enhancements; provide guidance and support for implementation of Ellucian Recruiter; develop and implement processes and procedures to capture complete information to be used in decision making; become familiar with and assist in implementation of any admissions/recruitment software that the Offices of Graduate Admissions and Continuing Studies Admissions may implement in the future. 3. Manage functionality of the offices' CRM product. This includes all records and applications through the CRM and Banner, and the online application checklist system through Banner; continually research and develop improvements in use of technology for both offices; provide direct support as needed to the Office of Communication and Outreach (located within CoGS) regarding workflows to prospects and applicants. 4. Develop processes for and manage daily processing of all print and digital communication sent via the CRM; manage electronic indexing of all credentials submitted for applications; create online applications and online forms needed to streamline processing of credentials. 5. Manage online technical issues of the application review process; create and implement an application review manual for all DGCE chairs; work with DGCE chairs to ensure their familiarity with online review process. 6. Assists Continuing Studies Advisors with the application process, gaining access to administrative systems, login procedures and account issues. 7. Assist students with the online application process; gaining access to administrative systems, login procedures, resetting accounts. 8. Create and implement an online orientation program for new students. 9. Serve as primary liaison to the Information Technology Division. 10. Compile all data used in reporting and developing reports as requested. 11. Perform other duties as assigned by the Director of Graduate Admissions and Dean of Continuing Studies
Required Qualifications: 1. Bachelor's degree in a technical field 2. Minimum 3 years of related experience 3. Experience working with a Constituent Relationship Management (CRM) system 4. Strong organizational and planning skills 5. Experience working collaboratively with multiple departments 6. Excellent analytical skills
Preferred Qualifications: 1. Prior Banner experience 2. Experience with Ellucian Recruiter 3. Experience in admissions operations 4. Master's Degree
Physical Demands: Bridgewater State University complies with the Americans with Disabilities Act (ADA) to provide reasonable accommodation to qualified applicants and employee with disabilities. Office activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and interaction with computer equipment; Occasional bending, reaching, lifting, pushing and pulling up to 5 pounds.
Special Conditions: Please be aware that employment at Bridgewater State University is contingent upon completion of a successful background check.
EEO Statement: Bridgewater State University (BSU) is an affirmative action/equal opportunity employer which actively seeks to increase the diversity of its workforce. We are dedicated to providing educational, working and living environments that value the diverse backgrounds of all people.
Salary Range: $60,000 to $70,000
Special Instructions: Please note the following information is required to complete your application for this position: *a minimum of one (1) employment history entry. *a minimum of three (3) professional reference entries.