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Instructional Services Representative

Job description


diversity employer



Department: Learning Commons

Location: Metropolitan Campus

Reports To: Supv, Library

Recruitment Type: External/Internal

Requisition ID: req205

Employment Type: Full-Time Support Staff

Vacancy Number: 200-18

Union Position: Union

Work Schedule: Monday thru Thursday, 11:30 a.m. - 8:00 p.m., and Saturdays, 8:00 a.m. - 4:00 p.m.

Number of Openings: 1

Job Description:

SUMMARY

Provide firstlevel learning commons service support for students and faculty by preparing and
delivering instructional materials and workshops on the use of technology. Serve as liaison
between academic departments and computing services. Provides personable and responsive
support for students and faculty with computer and software related needs and issues.
Respond to requests with a commitment to customer satisfaction, quality and accuracy.
Effectively provides appropriate referrals to other service areas. Performs related service
functions that support department operations. Understands the role this position plays within
the College's mission and deliver high quality service in the support of student success.

DUTIES AND RESPONSIBILITIES

Assists faculty, staff and students with computer and/or softwarerelated issues.

Acts as a resource for faculty; serves as liaison to faculty and academic departments.

Creates instructional materials for academic technology usage by faculty, staff and students.

Plans and conducts individual and/or small group tutoring sessions and/or academic
student oriented workshops.

Troubleshoots and corrects basic hardware and software problems in the open lab and
classrooms and notifies supervisor of unresolved technical issues.

Opens and locks classrooms and ensures that computers are working properly. Maintains
adequate teaching supplies in classrooms.

Coordinates usage of and/or demonstrates various types of media equipment, computer
applications, and other materials or delivery systems used in an instructional program.

Assists with installation/reinstallation of computer hardware and software for the open lab
and classrooms.

Assists in the creation of pamphlets, brochures and fliers.

Provides customer service for students, faculty, and community patrons by assisting with
software support and training, resolving logon and print management issues and preparing
classroom spaces

Maintains general clerical activity records and compiles basic unit reports and data
collection

Provides orientation and training for parttime staff

Recommends hiring and/or scheduling for parttime staff, Student Assistants and Work
Study students.

Functionally supervises parttime employees and students assistants.

Performs other related duties within the job grade and job classification as assigned


Qualifications:

SUMMARY

Provide firstlevel learning commons service support for students and faculty by preparing and
delivering instructional materials and workshops on the use of technology. Serve as liaison
between academic departments and computing services. Provides personable and responsive
support for students and faculty with computer and software related needs and issues.
Respond to requests with a commitment to customer satisfaction, quality and accuracy.
Effectively provides appropriate referrals to other service areas. Performs related service
functions that support department operations. Understands the role this position plays within
the College's mission and deliver high quality service in the support of student success.

DUTIES AND RESPONSIBILITIES

Assists faculty, staff and students with computer and/or softwarerelated issues.

Acts as a resource for faculty; serves as liaison to faculty and academic departments.

Creates instructional materials for academic technology usage by faculty, staff and students.

Plans and conducts individual and/or small group tutoring sessions and/or academic
student oriented workshops.

Troubleshoots and corrects basic hardware and software problems in the open lab and
classrooms and notifies supervisor of unresolved technical issues.

Opens and locks classrooms and ensures that computers are working properly. Maintains
adequate teaching supplies in classrooms.

Coordinates usage of and/or demonstrates various types of media equipment, computer
applications, and other materials or delivery systems used in an instructional program.

Assists with installation/reinstallation of computer hardware and software for the open lab
and classrooms.

Assists in the creation of pamphlets, brochures and fliers.

Provides customer service for students, faculty, and community patrons by assisting with
software support and training, resolving logon and print management issues and preparing
classroom spaces

Maintains general clerical activity records and compiles basic unit reports and data
collection

Provides orientation and training for parttime staff

Recommends hiring and/or scheduling for parttime staff, Student Assistants and Work
Study students.

Functionally supervises parttime employees and students assistants.

Performs other related duties within the job grade and job classification as assigned

Qualifications:

REQUIRED QUALIFICATIONS

Associate's degree in a related academic discipline

Minimum of three years of customer service experience

One year of previous functional supervisory experience

Demonstrated training experience

Demonstrated customer service skills

Basic level keyboarding, grammar, math, Microsoft Office

Proficient written, verbal and interpersonal skills

High degree of accuracy and attention to detail

Experience working in a collaborative environment

Demonstrated ability to handle multiple tasks/responsibilities and the ability to prioritize
work

Demonstrated ability to speak and present effectively in front of groups

Sensitivity to respond appropriately to the needs of a diverse population

PREFERRED QUALIFICATIONS

Bachelor's degree

Experience working in an academic setting

Demonstrated understanding of Macintosh computers and software

Familiarity with Banner or other college level organizational software

Advanced level MS Office 2007 or higher applications

Proficiency in database applications

Experience working within a “learning commons” environment that enables student success
by closely partnering with faculty and across student learning services such as library,
tutoring, testing, computing and media.

WORKING CONDITIONS

Work is performed in a setting with moderate noise level. The work schedule is standard
college business days/times. Must be able to regularly kneel, crouch, stand, lift above head,
climb ladders and lift or push items up to 25 pounds. Must be able to occasionally lift or push
items up to 40 pounds such as special event equipment and library bookcases.

Special Note: This is a Full-time 1199/SEIU Bargaining Unit position, Grade 08. Full time 1199/SEIU bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions. Minimum of $46,084 Annualized.

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

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Special Note:

SUMMARY

Provide firstlevel learning commons service support for students and faculty by preparing and
delivering instructional materials and workshops on the use of technology. Serve as liaison
between academic departments and computing services. Provides personable and responsive
support for students and faculty with computer and software related needs and issues.
Respond to requests with a commitment to customer satisfaction, quality and accuracy.
Effectively provides appropriate referrals to other service areas. Performs related service
functions that support department operations. Understands the role this position plays within
the College's mission and deliver high quality service in the support of student success.

DUTIES AND RESPONSIBILITIES

Assists faculty, staff and students with computer and/or softwarerelated issues.

Acts as a resource for faculty; serves as liaison to faculty and academic departments.

Creates instructional materials for academic technology usage by faculty, staff and students.

Plans and conducts individual and/or small group tutoring sessions and/or academic
student oriented workshops.

Troubleshoots and corrects basic hardware and software problems in the open lab and
classrooms and notifies supervisor of unresolved technical issues.

Opens and locks classrooms and ensures that computers are working properly. Maintains
adequate teaching supplies in classrooms.

Coordinates usage of and/or demonstrates various types of media equipment, computer
applications, and other materials or delivery systems used in an instructional program.

Assists with installation/reinstallation of computer hardware and software for the open lab
and classrooms.

Assists in the creation of pamphlets, brochures and fliers.

Provides customer service for students, faculty, and community patrons by assisting with
software support and training, resolving logon and print management issues and preparing
classroom spaces

Maintains general clerical activity records and compiles basic unit reports and data
collection

Provides orientation and training for parttime staff

Recommends hiring and/or scheduling for parttime staff, Student Assistants and Work
Study students.

Functionally supervises parttime employees and students assistants.

Performs other related duties within the job grade and job classification as assigned

Qualifications:

REQUIRED QUALIFICATIONS

Associate's degree in a related academic discipline

Minimum of three years of customer service experience

One year of previous functional supervisory experience

Demonstrated training experience

Demonstrated customer service skills

Basic level keyboarding, grammar, math, Microsoft Office

Proficient written, verbal and interpersonal skills

High degree of accuracy and attention to detail

Experience working in a collaborative environment

Demonstrated ability to handle multiple tasks/responsibilities and the ability to prioritize
work

Demonstrated ability to speak and present effectively in front of groups

Sensitivity to respond appropriately to the needs of a diverse population

PREFERRED QUALIFICATIONS

Bachelor's degree

Experience working in an academic setting

Demonstrated understanding of Macintosh computers and software

Familiarity with Banner or other college level organizational software

Advanced level MS Office 2007 or higher applications

Proficiency in database applications

Experience working within a “learning commons” environment that enables student success
by closely partnering with faculty and across student learning services such as library,
tutoring, testing, computing and media.

WORKING CONDITIONS

Work is performed in a setting with moderate noise level. The work schedule is standard
college business days/times. Must be able to regularly kneel, crouch, stand, lift above head,
climb ladders and lift or push items up to 25 pounds. Must be able to occasionally lift or push
items up to 40 pounds such as special event equipment and library bookcases.

Special Note: This is a Full-time 1199/SEIU Bargaining Unit position, Grade 08. Full time 1199/SEIU bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions. Minimum of $46,084 Annualized.

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

PI102475366

 

 

 

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Job No:
Posted: 5/18/2018
Application Due: 5/22/2018
Work Type:
Salary: