Student Facilitator / KEYS Program

Reading, Pennsylvania
$21.64 per hour
May 17, 2018
Institution Type
Community College

Working Hours:  

Working hours for this position consist of 25 hours per week spread out over 5 days.  Possible evening hours one evening per week. These hours to be agreed upon between the supervisor and employee at the onset of employment.

NOTE:   This position may require one evening per week.


The Student Facilitator provides intensive case management services to RACC KEYS Students who are low-income, at-risk students, first-generation students receiving Temporary Assistance for Needy Families (TANF) and/or Supplemental Nutrition Assistance Program (SNAP) benefits while attending classes at RACC. The KEYS Student Facilitator will work with students to orient them to the KEYS program requirements, guide them through the RACC enrollment process, support the student as they navigate the college experience while fulfilling their mandated work-participation requirement and ensure retention and successful completion of each KEYS Student.    

This is a 100% Grant Funded Program.

Essential Duties and Responsibilities include the following:

  1. Conduct KEYS Orientation with students referred by the County Assistance Office to RACC to obtain their GED/HEP, Career Certificate and/or Associates Degree. 
  2. Enroll the student in the KEYS program by both accepting the referral in CWDS and conducting a face-to-face, intake interview within 15 calendar days of the referral date. 
  3. Assist KEYS Student in the enrollment process and review the participation requirements.  
  4. Plan, develop and deliver comprehensive case management services to meet the needs of KEYS Students by meeting regularly with students to ensure their success at RACC.  
  5. Support the KEYS students in resolving compliance-related issues by collaborating with the CAO, other areas of the college and Community Partners/Resources.  
  6. Submit requests for Special Allowances for KEYS Student to the County Assistance Office. 
  7. Track progress, student learning outcomes and assessment of student participation.  
  8. Monitor student compliance and ensure that the KEYS student is attending classes and maintaining satisfactory academic progress.
  9. Provide updates to CAO regarding student’s compliance in the program. 
  10. Maintain confidential student files. 
  11. Serve as a liaison with the County Assistance Office (CAO) and Bureau of Employment and Training Programs (BETP) concerning the grant and program activities. This includes attendance at State meetings/conferences and regular communication with CAO liaisons. 
  12. In cooperation with KEYS Staff, develop and instruct academic programming, workshops, and facilitate support groups as necessary. 
  13. Work cooperatively as a member of the Student Affairs Division, whose purpose is to provide academic and personal support to KEYS/RACC Students.  Assisting KEYS Students in accessing additional support services to include disability services, academic coaching, tutoring, mentoring, scholarships, technical support and remediation.  
  14. Assist with KEYS weekly, monthly, semester and yearly program reports required by the Department of Human Services (DHS), Bureau of Policy Office (BOP) who awards the grants to the college.  
  15. Provide data determined by the DHS that will be used to evaluate student and program outcomes. 
  16. Assist in program evaluation as determined by the Coordinator. 
  17. Attend faculty, KEYS, State and in-service meetings as requested by the Coordinator. 
  18. Perform other related duties as assigned.

Supervisory Responsibilities:

This job has no supervisory responsibilities.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Master’s degree in Social Work, Counseling, Higher Education Administration or closely related field and a minimum of one year case management or related work is required; OR Bachelor's degree with minimum of 3 years case management experience required. Experience working with underprepared students in a college setting is preferred.

Language Skills:

Bi-lingual Spanish/English preferred. Ability to read and comprehend simple instructions, short correspondences, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the College.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should be very comfortable operating computers especially being proficient in Microsoft Excel, Outlook and Word software.

Certificates, Licenses, Registrations:


Other Skills and Abilities:

  • Excellent written and oral communication skills

  • Attention to details

  • Able to complete tasks with minimum direct supervision

  RACC Regular Part-Time Employee Benefits

We value prospective faculty and staff, and all that they contribute to enriching Reading Area Community College. Recognizing the vital role our fabulous faculty and staff play in the success of both our students and institution, we offer a valuable program of top-notch benefits to our regular part-time (25 hpw) employees, including:

  • 403(b) retirement plan with immediate vesting and competitive employer match;
  • Paid Time Off upon satisfying applicable wait period;
  • Tuition Waiver Program for employee, employees’ spouse & dependents.

Plus a host of employee perks!

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