Undergrad Studies Student Services Assistant

Job description

The College of Music and the University of Colorado Boulder welcomes applications for an Undergrad Studies Student Services Assistant! This position in the Undergraduate Studies Office exists to support the delivery of academic and student services functions in the Undergraduate Studies office while representing the College to current and prospective students. This is a front-line position with a high degree of public contact with students, parents, and faculty that requires outstanding interpersonal skills to successfully fulfill a critical role in supporting the academic, teaching, and student services missions of the College. The individual in this role has student service responsibilities which include assisting with undergraduate student recruitment; assisting in the admissions process for undergraduate student applicants; serving as information liaison between the Associate Dean and the Office of Admissions; managing welcome programming and course registration for incoming undergraduate students; managing Study Abroad programming and serving as staff advisor for music majors choosing to study abroad; management of the College course schedule, as well as catalog and course inventory updates; compiling data and reports specific to standard operational practices such as course enrollment histories.

Who we are:

The College of Music, founded in 1920, is recognized as one of the top comprehensive music schools in the country. The College of Music offers seven degree programs in over 28 fields of study, at the bachelor's level through the doctorate. Our dedicated and supportive community of 550 degree-seeking students, 68 full-time faculty, 30 part-time faculty, and 27 professional, technical and administrative staff produces over 350 performances and numerous guest lectures, master-classes, and outreach events each year.

What your key responsibilities will be:

Manage Course Scheduling, Course Inventory and Catalog Updates

  • Manage course schedule and room assignments for all fall and spring semester classes by soliciting course schedule information from area chairs, facilitating regular meetings of College administration and staff involved in scheduling decisions, producing multiple draft and final versions of course schedules, and submitting approved course information to the course scheduling and registrar's offices via ISIS.
  • Changes in the annual catalog are implemented by soliciting revisions from the Dean, Associate Deans, area chairs, and advancement staff compiling and editing recommended changes, and submitting final edits to the university catalog coordinator.
  • Maintain course inventory for the College by organizing and archiving course revision forms and approved course proposals submitted by the curriculum committee chair, assigning course numbers, making changes to course information (e.g., prerequisites, restrictions) listed on ISIS, and funneling curriculum documents requiring further review/approval to the appropriate campus offices.

Manage New Student Welcome Programming, Initial Course Registration, and New Student Advising
  • Manage new student welcome programming by developing multi-phase summer communication systems by which new students secure their BuffOne cards, review customized degree plans and other program requirements, register for first semester courses during established course registration windows, and prepare for welcome week programming and related activities (e.g., diagnostic tests in music theory, ensemble auditions).
  • Respond to new student and parent questions about transitional issues (residence halls, course schedules, ensemble opportunities, deadlines), and schedule fall student welcome activities for incoming music majors and their parents.
  • Assist with advising new (non-transfer) students and implementing drop/add processes.

Office of Admissions Liaison:
  • Serve as a liaison to the Office of Admissions by submitting information regarding audition results and College of Music admissions status following Associate Dean review of application files.
  • Provide Associate Dean with official academic profile data (HS GPA, ACT/SAT scores).
  • Respond to admissions status questions from prospective students, parents and admissions office staff.
  • Manage application files once students have completed auditions.
  • Create and maintain an admitted student database file (FERPA-compliant Excel) that reflects audition results, admissions status and prospective student decision-making (confirmation or decline to attend).

Student Recruitment
  • Support the recruitment mission of the College of Music.
  • Assist the Director of Admissions and Recruitment (DAR) in responding to requests for degree program and audition day information, and providing backup support for prospective student visits and campus-level admissions events.
  • Assist DAR and Associate Dean in designing and updating information documents and evaluative forms used in conjunction with the application and audition evaluation processes, and in developing effective business processes within SLATE

Manage Study Abroad Programming
  • Manage music major participation in approved study abroad and international exchange programs.
  • Conduct evaluative review of existing, approved programs to assess appropriate fit for music student given their changing interests and educational needs.
  • Facilitate development of faculty and administrative proposals for new programs in conjunction with the campus Study Abroad Office.
  • Disseminate information about study abroad opportunities through regular email communication and the scheduling of special information sessions each semester.
  • Meet with and advise music students who express interest in study abroad opportunities, and directs students to the Study Abroad Office liaison when they are ready to make formal application Solicits applications for study abroad scholarship support.
  • Monitor student experience while they are abroad and facilitates credit transfer evaluations upon their return.
  • Serve as the staff liaison for any international exchange students enrolling in music course work at CU-Boulder.

  • Maintain positive public relations profile for the Office of Undergraduate Studies by responding to faculty, current students, and the general public's requests for information about undergraduate degree programs and operational policies via phone, email and person-to-person contact.
  • Manage and update undergraduate program information posted on the College website by tracking customer concerns, compiling a list of website enhancements, and consulting with the Assistant Director of Communications and Web Administrator in implementing website changes.
  • Assist Associate Dean with processing and submission of final grade reports (sophomore proficiency, junior recital, senior recital, special studies) to Office of the Registrar.

Compile Data Summaries and Reports
  • As directed by the Associate Dean for Undergraduate, study and conduct comprehensive surveys and compile major reports.
    • Examples of major reports produced during the past few years include: (a) graduating student surveys; (b) recruitment and audition statistics; music course and ensemble enrollment history; (d) non-credited requirements and student impact report; and (e) orientation effectiveness survey.
    • Future data compilation may be focused on issues of student retention, graduation rates or time to degree, credit hour production, and faculty teaching loads.

What we can offer:

The anticipated starting salary for this position is $41,496.

The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

Be supportive. Be informed. Be effective. Be Boulder.


What we require:
  • Three years of experience in an occupational field related to the work assigned to the position.

What you will need:
  • Proficient scheduler with the ability to manage multiple projects simultaneously.
  • Sensitivity to and appreciation of cultural, political, and geographical differences, with ability to work well with faculty, staff, and students from around the world.
  • Excellent written and oral communication, interpersonal, and organizational skills.
  • Overall interest and comfort working with technology and computer programs, including a willingness to learn.
  • Creative problem solver with the ability to work independently as well as on a team.
  • Detail-oriented, but also able to strategically conceive and coordinate projects and events.
  • A dedicated work ethic, attention to detail, and ability to multi-task multiple projects.

What we'd like you to have:
  • Familiarity with campus systems.
  • One year of administrative support experience in higher education setting.
  • Academic Advising awareness or experience.
  • Familiarity with admission processes.

Preferred qualifications may be used to further reduce the pool of applicants to those who are most highly qualified.

Special Instructions to Applicants:Please apply by May 14, 2018.

If you have technical difficulties submitting application information, please contact the CU Careers help desk at [email protected]. All other job related inquiries should be directed to the posting contact for this posting.

Click here to view Special Instructions and General Information for Veterans and Classified Staff positions.

Application Materials Required:Cover Letter, Resume/CV

Application Materials Instructions:To apply, please submit the following materials to this posting at www.cu.edu/cu-careers:

1. A current resume.
Must include date ranges and whether full time or part time work.
2. A cover letter that specifically addresses the job requirements and outlines qualifications.
3. DD-214 for veteran applicants.

4. If using the educational substitution for experience: proof of degree or transcripts.

Please combine materials into one document and upload as titled: Last-First-13485.
Please do not upload references at this time. Special instructions and information for Classified Staff positions: www.cu.edu/cu-careers:

Job Category: Administrative Support and Related

Primary Location: Boulder

Department: B0001 -- Boulder Campus - 10362 - College of Music

Schedule: Full-time

Posting Date: May 10, 2018

Closing Date: May 14, 2018, 10:59:00 PM

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: [email protected]

Position Number: 00107850





Diversity Profile: University



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Job No:
Posted: 5/17/2018
Application Due: 5/21/2018
Work Type: