PROGRAM COORD-CONTINUING STUDIES

Location
Durham, NC
Posted
May 17, 2018
Institution Type
Four-Year Institution

diversity employer



PROGRAM COORD-CONTINUING STUDIES
Continuing Studies

Occ Summary

Reporting to the unit's administrative manager, the program coordinator is a full-time 40 hr/wk position that focuses upon managing several of the unit's non-credit online certificate programs, as well as classroom programs which may be offered multiple times per year and potentially in multiple locations. The program coordinator will also collaborate with the unit's administrative manager to research and develop new certificate programs which align with the unit's strategic focus. Professional Certificate Programs (the unit) is 100% financially self-sustaining.

WORK PERFORMED

(1) Program Administration. (approximately 45%)
-- Plan, coordinate & administer activities associated with both online and classroom-based program offerings of this work unit. These activities include developing, implementing and supervising related procedures, processes, services & systems, external partner oversight, as well as communicating directly with students, prospective students, and instructors. Critical communications and planning include responsibility for "increasing enrollments" for the unit's programs to the general public.
-- Organize & host information sessions and/or webinars, program completion ceremonies, and other special events with many of these taking place in the evening and on Saturdays and in the triangle area, depending on the program. In general, most programs the coordinator manages, if classroom-based, will be offered in the evenings and on Saturdays in the Triangle and will, at times, require the presence of the coordinator.
--Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
-- Maintain existing relationships with partnering organizations and develop relationships with new partners regarding the programs, courses, student enrollments, books, financial matters, and student support.
-- Maintain and supervise the implementation and use of information dissemination systems across programs, partners and sites.
--Provide oversight of partner contracts to ensure terms of agreement are being met.
-- Compose acceptance letters and create certificates for students. Coordinate & oversee the preparation by other staff of invoices, student transcripts, account statements, and letters in response to student requests.
-- Develop working knowledge of all certificate programs sponsored by the unit in order to assist in increasing enrollment for these programs during busy periods.
-- Conduct program evaluations.

(2) Program Planning. (approximately 25%)
-- Develop, plan, coordinate, and implement new programs under the unit director's supervision.
-- Conduct market research to include surveys, competitor, and other market analyses on own initiative or in conjunction with a partner and under guidance of the unit manager.
-- Produce planning documents, financial projections, and updates as required by unit director.
-- Work with instructors, partners and national organizations on program coherence and quality.
-- Identify, interview, and hire new instructors and oversee those hired by program partner.
-- Identify and secure off-campus sites for program offerings if needed, including making security and financial arrangements.
--Collaborate with program partners and/or national industry organizations to ensure adherence to standardized requirements of program delivery.

(3) Program Marketing & Customer Service. (approximately 20%)
-- Design, conduct, and evaluate marketing campaigns specific to individual programs.
-- Monitor the Professional Certificate Programs' portion of the office's web site and submit web updates for review to the Administrative Manager for eventual upload to the web site.
-- Oversee the sending of listings of upcoming courses to newspapers and other Duke sources.
-- Produce printed and electronic brochures and other marketing materials.
-- Design and place advertisements through various social media mediums and track results.
--Work with the central operations manager to ensure collection of relevant customer data.
-- Monitor competitor programs and trends and industries in which associated.

(4) Financial Matters. (approximately 10%)
-- Monitor, verify, and reconcile expenditures and revenue for the program(s) managed.
-- Monitor all financial arrangements between the office, vendors and partnering organizations.
-- Initiate and ensure prompt and accurate payment of instructors, vendors, and partners.
-- Assist in the preparation of program budgets, financial variance reports and reconciling of deferred revenue and/or expense toward the goal of financial viability for the unit.

Knowledge, Skills and Abilities
--educational background consisting of a bachelor's degree
--minimum one year education program management experience
--familiarity with a university hierarchy, processes, resources and branding
--familiarity with databases and extensive online program monitoring
--aptitude for engaging prospective students via email, phone, office visits, webinars, and information sessions with the end result of "increasing enrollments" to meet targeted goals
--aptitude for addressing sensitive program situations
--ability to manage multiple, yet distinctly different, industry programs and external vendors
--budgeting experience, and ability to adhere to budget mandates
-- proven marketing/social media advertising experience using Google Adwords, Blogs, LinkedIn, Facebook, Twitter for the purpose of increasing enrollments and financial viability
--publication experience in both digital and print
--strong word processing, database, and spreadsheet skills, including knowledge of Microsoft Word, Access, Excel, Publisher and familiarity with In-Design
--excellent oral and written communication skills and ability to work with diverse audiences
--precision in attention and detail
--willingness and ability to lift and carry 15-20 lb.
--willingness and ability to work a flexible job schedule if required, including evening hours and Saturdays; as needed
--willingness and ability to attend program locations locally and outside the Triangle in the evening and on Saturdays; as needed
--willingness and ability to configure classroom tables, desks, and chairs daily
--ability to work well with and relate to others in a cooperative environment
--willingness to assume responsibility for other duties which may arise as a result of supporting multiple programs to accomplish unit objectives

Preferences. We are looking for someone with excellent oral and written communication skills (sales/marketing background and the ability and experience to meet revenue targets a "plus"), proven social media skills, strong computer skills (especially spreadsheets, databases, word processing, e-mail), the ability to work collaboratively (simultaneously) with colleagues, external partners and a diverse adult student audience, willingness and ability to travel at night and overnight or to work at night and on weekends if program schedule dictates, financial analytical ability to meet unit goal expectations, and excellent customer service skills. Experience with adult professional continuing education would be a 'plus.'

Requisition Number
401398367

Location
Durham

Duke Entity
UNIVERSITY

Job Code
2321 PROGRAM COORD

Job Family Level
10

Exempt/Non-Exempt
Exempt

Full Time / Part Time
FULL TIME

Regular / Temporary
Regular

Shift
First/Day

Minimum Qualifications
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Education

Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program.

Experience

Work requires one year of experience in program administration or involving academic, instructional or counseling activities to acquire skills necessary to plan, coordinate and implement a variety of program activities and events. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Auto req ID

98878BR

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, genetic information, gender, gender expression, gender identity, national origin, race, religion, sexual orientation, or veteran status.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

PI102464393

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