Program Mentor, Health Leadership
Program Mentor, Health Leadership:
WGU Mentors serve a critical advising and support role for student success. Mentors do not
teach courses, rather, they are their students' primary source of information about their degree
requirements, , and about the policies and procedures of the university. Mentors counsel their
assigned students in understanding expectations and overcoming obstacles to ensure success.
Mentors take a deep personal interest in their students' academic progress and reflect
commitment to their students' success in all their daily work. They are experts in their students'
academic program details and are able to answer or to obtain answers to all the questions
students may have about their programs.
Mentors advise students on time management and schedule benchmarks for the student to
successfully master program concepts, knowledge and skills. They help students identify their
learning strengths and weaknesses and connect them with the resources necessary to extend the
former and overcome the latter. They are well organized and good communicators,
interpersonally, technologically, and in writing. Finally, they are not only capable in these many
areas, but also dedicated to performing these functions in full measure.
Mentors must perform core responsibilities. These include:
Providing direct, comprehensive program guidance to assigned students (approximately
Managing students' academic progress according to university policies
Scheduling students' use of learning resources and degree assessments
Maintaining appropriate documentation of all academic transactions
Maintaining regular communication with students according to university protocol
Be well versed in Microsoft Outlook Suite Products, specifically Outlook Calendar
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Assists students in their educational planning and progress from initial enrollment to
Evaluates student learning styles, skills, deficiencies and goals; assists students in the
development of Degree Plans; identifies appropriate learning resources for them to use;
and facilitates their use of those resources
Evaluate student learning engagement and assessment readiness
Monitors student academic progress, communicating with each student at least every two
weeks; she/he intervenes as necessary to assist those students having difficulty, and
completes required University reports on their academic status
Assists students in career planning within the boundaries of his or her expertise, and
directs students to planning resources in other areas as appropriate
Serves as the student’s advocate in resolving matters of academic difficulty,
misunderstanding or confusion
Works a full-time, fixed 5- day schedule that includes traditional and nontraditional
hours. Non-traditional hours are weekday evening hours in the mentor’s time zone and
Student success (as measured by % of students on OTP—a measurement of courses
completed within the term)
Student success (as measured by number of program graduates)
Student retention Student satisfaction (as measured by approved survey responses
administered to program participants)
Other measures, as agreed upon
Strong customer service orientation and extraordinary communication skills.
Technologically competent, specifically with online programs, Microsoft office, tracking
and communication technology.
A remarkable talent for organization is a requirement.
Ability to spend significant time working at a computer.
Ability to spend significant time on the telephone.
Ability to communicate at a high level verbally and in writing.
Excellent collaboration skills.
Ability to work as a member of a team.
Experience with integrated technology systems and tools.
Expertise in one or more fields covered by the competencies required in College
Position works from home, but must be available for travel in support of college
A minimum of a master's degree in a Healthcare related field
3 years Healthcare related professional experience
Higher education teaching and/or curricular experience required.
WORK FROM HOME, United States