Customer Service Rep Spvr

Job description

Customer Service Rep Spvr

Job Description & Salary Range

UC Title: Customer Service Rep Spvr

Position Number: 10003538

Reports to: Assistant Director, PFS, Govt

Working Title: Customer Service Rep Spvr

Cost Center: Patient Financial Services (8550)

Bargaining Unit: None

FLSA: Nonexempt

Job Code: 6910

Date Created: 03/11/2018

Shift: Day Shift

Hours: 40.00

Position Summary:

Incumbent reports to the Assistant Director of Patient Accounts and is responsible for supervising and monitoring workflow for the Federally Qualified Healthcare Center (FQHC) unit to ensure accounts receivable goals are achieved. The supervisor will be responsible for the supervision of employees and handling all work related and Human Resources issues which include such aspects as hiring, discipline, and employee evaluations. Act as a department training resource and hold regular staff meetings. Supervisor will monitor productivity and establish new standards and goal setting as needed. Completes special projects as assigned by management.

Salary Range:

Rate Minimum $23.90 Midpoint $32.16 Maximum $40.42

Required Qualifications:

Excellent communication skills

Must also have experience in Medicare, managed care, indemnity and other governmental programs.

Must be able to facilitate accurate and timely billing and collections

Must demonstrate strong technical knowledge of CPT, HCPS and ICD-9 coding, authorization requirements and related documentation

Must have experience in using computers and related programs

Must have the ability to maintain a pace appropriate to the workload

Must have working experience in billing and collections of Medi-Cal, CalOptima and other programs that fall under the scope of Medi-Cal. Every Woman Counts, Family Pact, Presumptive Eligibility, CHDP and CCS

Must possess leadership skills. Must be able to identify potential problems and resolve them as needed.

Must possess the skill, knowledge and ability essential to the successful performance of assigned duties

Previous experience in a healthcare setting

Physical, Mental & Environmental Demands:

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

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Job No:
Posted: 5/16/2018
Application Due: 7/12/2018
Work Type: