Enrollment Services Center Specialist (Financial Aid)
Student Services Paraprofessional/Professional
Enrollment Services Center Specialist
Nature of Work:
Under the general supervision of the Enrollment Services Center Manager, this position independently provides customer service for prospective, new, and continuing students. Specifically, the position fulfills receptionist duties, receives payments, processes registration paperwork, schedules appointments, and provides front line customer service. Customer service is provided in-person at the front counter, via email and over the telephone. This position also provides general programmatic support for admissions, enrollment services, financial aid, and/or student development functions and staff. Depending on the person's area of expertise and/or assignment, this support may include, but is not limited to processing transcripts, inputting test scores, file management, data entry, campus, state or federal reporting, database management and/or troubleshooting, receiving or sending mail, and/or general administrative/clerical tasks.
Training and Experience:
- An Associate's degree AND two years of experience providing assistance to students or customers regarding inquiries, complaints, or problems;
- Ability to read, write, and perform mathematical calculations at a level associated with the completion of a high school diploma or equivalent;
- Sufficient experience to understand the basic principles relevant to the major duties of the position;
- demonstrated strong telephone, email and interpersonal communication skills; and
- Demonstrated commitment to pluralism and the ability to support a diverse workplace and educational environment.
- Bachelor's degree from an accredited institution;
- Work experience in a University's office of registration, admissions, cashiering, financial aid, support services, or a related function;
- Strong computer knowledge with the ability to navigate through Microsoft Office application; and
- Demonstrated strong organizational skills and ability to hand multiple tasks simultaneously and set priorities.
Illustrative Examples of Work:
Essential Duties and Responsibilities:
- Assists students in person or by telephone; refers individuals to appropriate personnel when required;
- Interprets policies and procedures for students, faculty, staff, administrators and community members;
- Processes student payments, including tuition, parking tickets and decals, and other fees;
- Advises financial aid applicants concerning deadlines, application procedures, and types of financial aid available;
- Receives financial aid paperwork and reviews for completeness and eligibility;
- Assists students with changes of major; enters information into the BANNER system; counsels students with regards to changes of major, informing them of course requirements and related financial aid changes;
- Assists with pre-registration and registration activities;
- Enters drop/add and withdrawal codes;
- Assists in the transcript printing process;
- Sorts and distributes mail;
- Assists in maintaining files and records;
- Serves as liaison with Holly Ambassadors; and
- Performs other duties of a similar nature or level as assigned.
(Screening of applications will begin at date shown and will continue until the position is filled.)
Open Until Filled
Special Instructions to Applicants:
General Operating (State)
Number of Openings:
If Other, please denote the Name of a Grant:
Commensurate with qualifications and experience
The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, walking, bending, crouching, or stooping. The employee occasionally lifts light objects. The work is typically performed in an office.
Facts About the Institution:
Albany State University is a fully accredited senior unit of the University System of Georgia. Employees receive benefits provided by the University System of Georgia, including, but not limited to, hospital and major medical insurance, group life insurance, participation in the Georgia Teachers' Retirement System, Optional Retirement Plan (Faculty and exempt employees only), Social Security and Tuition Assistance Program after six months of employment. EEO/AA/Non-Discrimination Statement: Albany State University is an equal employment, equal access, equal educational opportunity and affirmative action institution which adheres to all federal and state civil rights laws banning discrimination in public institutions of higher education. The University is committed to insuring equal opportunity to all students, employees, and applicants for employment or admission without regard to race, color, religion, sex, national origin, age, veteran status, physical or mental disabilities, or sexual orientation. It is the policy of Albany State University to comply with all federal laws, including the Age Discrimination Act of 1975, Section 504 of the Rehabilitation Act of 1973, Title II of the Americans with Disabilities Act (ADA) of 1990 (Title II), Title IX of the Education Amendments of 1972 (Title IX), Title VI of the Civil Rights Act of 1964 (Title VI), Executive Order (E.O.) 11246, and all subsequent amendments and implementing regulations which prohibit discrimination as above described. In accordance with the requirements above, Albany State University affirmatively states that it does not discriminate on the basis of race, color, religion, sex, age, veteran status, disability or national origin in its employment and/or educational programs and activities. Albany State University is an Affirmative Action/Equal Opportunity Institution. The University shall take action, to the extent allowed under state and federal law, to ensure fulfillment of this policy. For questions or more detailed information regarding this policy, or to file a complaint regarding violation of this policy, please contact the Albany State University Office of Human Resources, 504 College Drive, B.C. Black Building, Room 382, Albany, Georgia 31705, Director of Human Resources at 229-430-4623. Students requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Student Disability Services Center, New Student Center, 2nd Floor, Green Zone (Room 2-140), Dr. Stephanie Harris-Jolly, Director of Counseling and Student Disability Services, 229-903-3610.
Applicants who have a disability and who need special services or facilities to apply or to interview should contact Human Resources at 229-430-4623. EEO/AA employer.
Optional Applicant Documents:
Required Applicant Documents:
Unofficial Transcript 1
Application Types Accepted:
Staff Employment Application