Financial Aid Advisor, Online Programs (005951)

Job description

The Enrollment Division at the University of Denver works to attract and enroll an optimal mix of qualified students that will enrich the composition of our learning community. The division, which consists of Undergraduate Admission, International Student Admission and Financial Aid, seeks to enroll students who will become leaders, scholars, artists, entrepreneurs, and public servants uniquely qualified to live in and shape a global society. Our vision is to serve with exceptional quality as we assist students making the transition to the University and ensuring their persistence to graduation. In our daily work, the enrollment team is guided by these values: excellence, innovation, engagement, integrity, inclusiveness, fair and consistent decision making, responsiveness, fiscal responsibility, open communication, collaboration, and professional development. Our enrollment goals, recruitment strategies and the admission and financial aid processes are designed to enroll a diverse, ethical and intellectually vibrant student body that can be successful at the University of Denver and go on to lead lives of meaning and purpose.

Position Summary

The Financial Aid Advisor develops a thorough knowledge of federal, state, and institutional financial aid topics to counsel students and parents about receiving financial aid at DU, with primary responsibilities for graduate and online education programs. The Financial Aid Advisor provides professional advising service to all students. When requested, the Financial Aid Advisor evaluates and assesses documented changes in financial circumstances that occur in a student's family during the course of an academic year and exercises professional judgment in making adjustments to data elements in the formula that determines ability to pay.

Knowledge, Skills and Abilities

  • General knowledge of financial aid processes, guidelines, and procedures
  • Demonstrated strong skills in conflict resolution, verbal and written communication, time management, and human relations
  • The position requires proficiency with standard MS Office software applications
  • Proficiency with SCT Banner or similar financial aid software
  • The Financial Aid Advisor will be treated as a professional and is expected to act accordingly.
  • Professional behavior includes, but is not limited to: constant open communication, mutual respect and trust, inclusiveness, teamwork, change and growth, and a commitment to providing exceptional customer service

Required Qualifications

  • Bachelor's Degree
  • General knowledge of financial aid processes, guidelines, and procedures

Preferred Qualifications

  • Experience with CSS Profile
  • Expertise in federal and institutional need analysis
  • The ability to interpret and analyze income and assets, and knowledge of professional judgment techniques is preferred
  • Public speaking experience
  • Ability to resolve data integrity issues and discrepancies within Banner or other database

Work Schedule

  • Monday - Friday, 8:00 a.m. - 4:30 p.m.
  • Evenings, weekends, and travel as required.

Application Deadline

For best consideration, please submit your application materials by 4:00 p.m. (MST) Tuesday, May 29, 2018

Special Instructions

Candidates must apply online through to be considered. Only applications submitted online will be accepted. Once within the job description online, please scroll to the bottom of the page to apply.

Please include the following documents with your application:

  1. Resume
  2. Cover Letter

NOTE: The online system is limited to uploading 10 files. Please combine content if necessary to get all content uploaded.

The University of Denver is committed to enhancing the diversity of its faculty and staff and encourages applications from women, minorities, members of the LGBTQ community, people with disabilities and veterans. The University is an equal opportunity/affirmative action employer.

All offers of employment are based upon satisfactory completion of a criminal history background check.




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Job No: 005951
Posted: 5/16/2018
Application Due: 7/15/2018
Work Type:
Salary: Negotiable